SlideShare a Scribd company logo
Goa University Bachelor of Computer Applications
INTRODUCTION TO
E-COMMERCE
UNIT-I
BCA61 : e-Commerce Applications
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Definition
e- Commerce is defined by
– “ any form of business transaction in which the
parties interact electronically rather than physical
exchanges of documents or direct meetings
amongst officials”
– “ doing business online”
– “business conducted exclusively thru’ electronic
format”
2
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Various Definition
1. Doing business online
2. Buying Products and Services through web store fronts
2.a. Products – physical products
2.b. Services – distant education, online medical
consultation – abroad
3.Buying & selling, marketing & servicing, delivery &
payment of products, service & info. over Internet,
Intranet, extranet etc.
4. Technology, Strategy, System, Mystery etc.
5. e-business –use Net as medium of exchange, B2B, B2C
6. Doing business to cut costs – improving quality, increasing
speed of services
3
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Meaning of e-Commerce
4
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Meaning e-Commerce
• It covers : Online point-of-sale & Transaction
processing
• Electronic Data Interchange (EDI)
• Electronic Funds Transfer
• Electronic Banking
• Interactive Marketing
• Supply Chain Management
• Enterprise Collaboration includes :
e-mail, voice mail, forums, Data conferencing,
video conferencing, electronic meeting
systems
5
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Scope of e - Commerce
6
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Supply Chain Management
• E-Commerce is directly or indirectly applicable in all areas of our
life from banking, entertainment, on line order processing cycle or
Supply Chain Management
• Supply Chain – network of facilities & distribution options that
performs the functions of procurement of materials (from
Supplier), transformation of materials into intermediate &
finished products (manufacturing), and distribution of finished
products to Customers
• A supply chain, logistics network, or supply network is a
coordinated system of entities, activities, information and
resources involved in moving a product or service from supplier to
customer
7
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Example
8
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Supply Chain
• Entities – of supply chain consists of
manufacturers, service providers, distributors
& retail outlets
• Objective of Supply Chain – to fulfill customer
demands thru’ efficient use of resources
9
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Supply Chain …
• Ever-greater demands are being placed on business
which are –
 to provide products & services quicker
 with greater added value
 to the current location
 with no relevant inventory position
Supply Chain Management – transforming
company’s “supply chain” into optimally efficient,
customer-satisfying process
10
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Business Applications
• e-Commerce applications in Manufacturing
• e-Commerce applications in Wholesale
• e-Commerce applications in Retail
• e-Commerce applications in Service Sector
11
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
e-commerce in Manufacturing
• Transformation of raw materials into finished goods
for sale is Manufacturing
• Production of goods or services in a complex web of
contracts & co-operation is supply chain or value
system
• Manufacturing requires various components, Sub-
assemblies including transportation, storage, paper
work (Fig.1.3)
• Supply chain transaction adds cost without intrinsic
value
• E-commerce applied to Supply Chain reduce cost or
improve service
12
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Fig.1.3.(Manufacturing)
13
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
E-Commerce in Wholesale
• Sale of goods & services in large quantities at lower
prices to someone other than consumers –
Wholesale
• Sale of goods to retailers, to industrial, commercial,
other business users – middle person or distributors
– WHOLE SALE
• Physical assemble, sort & grade goods in large lots,
breaking bulk, repacking & redistributing in smaller
lots is all Wholesale
• E.g. Pharmaceuticals – store, refrigerate, deliver &
install goods, engage in sales promotion
14
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
E-Commerce in Wholesale …
Problems of Traditional wholesale system :-
1. Wholesale markets can’t compete with foreign wholesale
enterprises with advanced management & operation methods
2. Wholesale Operating Costs including staffing, setting up local
warehouses, establishing distribution centers are High
3. Staff quality and large land supply & other resources affect
wholesale market
4. Wholesale sector is characterized by its high input & low output
15
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
e-Commerce in Wholesale …
• Role of e-Commerce in Wholesale :-
1. Lower Operating costs, access to information
& quick response
2. Global marketing in less time & low cost
3. Gaining the competitive edge by wholesalers
as like MNC’s
4. Intermediaries are affected
5. It offers wide range of information,
intermediary and business services
16
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
e-Commerce in Retail
• Selling Products or Services to consumers for personal use is
Retailing
• E.g., Department stores, Discount stores – Services providers like
dentist, hotels, on-line stores like Amazon.com
• Retailers provides link between consumers & manufacturers –
adding value to products by making sales easy
• Services by retailers make it less risky & more fun to buy products
• Retailers answers questions, display products for consumers to
see before buying
• Retailers provides extra services from personal shopping to gift
wrapping & delivery
17
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
E-Commerce in Retail…
• Role of E-Commerce in Retailing :-
1. Internet made retailing an exciting & challenging
field recently
2. Nature of business due to this reason is undergoing
fundamental changes
3. On-line retailers like Amazon.com bring
assortments of products for sale as like mortal
retailers do
4. Traditional retailers are needed for those who
need personal check of products, and for personal
services which need face-to-face interaction with
the consumer
18
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
e-Commerce for Service Sector
• Service Sector one of 3 main industrial categories of
developed economy
• Tertiary sector of industry involves provision of services
like transportation, distribution & sale of goods to other
businesses & for consumers e.g.-Pest Control,
entertainment
• Focus of service on people to people
• It includes “soft” parts of economy like Insurance, tourism,
banking, education etc.
• Public utilities are part of tertiary sector
19
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
e-Commerce for Service Sector…
Issues for service providers
1. Services are intangible, hence difficult to
make consumers understand about the
benefits
2. No special technology as like in
manufacturing to attract people
3. Quality of service depends on quality of
individual providing services
20
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
e-Commerce for Service Sector…
Role of e-Commerce in Service Sector
1. Gaining competitive advantage by providing strategies
for differentiation and cost leadership and customer
satisfaction
2. e-Commerce will improve speed of transactions,
reduce mgmt. expenditure, increase competitiveness
3. Helps banking, insurance & financial sectors, real
estate, construction, telecom, tourism, postal &
logistics services
21
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Global Trading Environment & Adoption of
e-Commerce
e-Commerce provides global platform for
business –
Seller treat world as global market & buyers
have wide choice to buy
World is like single market in e-Commerce
22
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Global Trading Environment…
• Some factors to make e-commerce successful are :-
• Providing value to customers
• Providing service & performance
• Providing an attractive website
• Providing incentive for customers by providing
special offers, discounts
• Providing personal attention thru’ personalized
websites, etc. like face-to-face human interaction
• Providing sense of community thru’ Chat rooms,
discussion boards etc.
23
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Global Trading Environment…
• Providing reliability & security thru’ firewalls, parallel
servers, information encryption etc.
• Providing 360 degree view of customer relationship
• Owning customer’s total experience
• Streamlining business processes, thru’ re-engineering
& I.T.’s
• Self –serving sites help assists customers
• Constructing commercially sound business model
24
Goa University Bachelor of Computer Applications
Unit I : Introduction to e-Commerce
Global Trading Environment…
• Operating on or near the cutting edge of technology &
staying there as technology changes
• Setting up an organization of sufficient alertness –
respond quickly to any changes economically, socially
& physically
• On-line product/service suitability – digital products –
e.g., Google, eBay, Schwab etc.
• Virtual marketers sell non-digital product/services to
consumers in remote locations
• For spare parts, e-comm. provides exact & reliable
info. about part number for the relevant model or
version of a product – e.g., parts lists keyed by serial
number
25

More Related Content

What's hot

E - Marketing
E - Marketing E - Marketing
E - Marketing
Jeril Peter
 
introduction to internet marketing
introduction to internet marketingintroduction to internet marketing
introduction to internet marketing
aayushi12018
 
B2C Business models
B2C Business modelsB2C Business models
B2C Business models
shynajain
 
Unit -1.Intro to Digital Business pptx
Unit -1.Intro to Digital Business pptxUnit -1.Intro to Digital Business pptx
Unit -1.Intro to Digital Business pptx
DrPrachiAjit
 
Digital advertising
Digital advertisingDigital advertising
Digital advertising
OLUSOLA ADEYEFA
 
Global Marketing
Global MarketingGlobal Marketing
Global Marketing
Ch Usman Waheed
 
7 features of e commerce
7 features of e commerce7 features of e commerce
7 features of e commerceSartaj
 
A presentation on e commerece
A presentation on e commerece A presentation on e commerece
A presentation on e commerece
Swarnima Tiwari
 
E -COMMERCE
E -COMMERCEE -COMMERCE
E -COMMERCE
Souvik Das
 
Full Notes on E-Commerce | Study Material for E-Commerce
Full Notes on E-Commerce | Study Material for E-Commerce Full Notes on E-Commerce | Study Material for E-Commerce
Global Marketing Communications
Global Marketing CommunicationsGlobal Marketing Communications
Global Marketing Communications
Rinu Thomas
 
E-Commerce Security
E-Commerce SecurityE-Commerce Security
E-Commerce Security
Syed Maniruzzaman Pabel
 
Chap20 International Advertising And Promotion
Chap20 International Advertising And PromotionChap20 International Advertising And Promotion
Chap20 International Advertising And PromotionPhoenix media & event
 
E Marketing Lecture, Part 1
E Marketing Lecture, Part 1E Marketing Lecture, Part 1
E Marketing Lecture, Part 1
Gerald Fricke
 
Marketing Management Notes
Marketing Management NotesMarketing Management Notes
Marketing Management Notes
Debasis Mohanty
 
E commerce, benefits, drivers,myths and realities
E commerce, benefits, drivers,myths and realitiesE commerce, benefits, drivers,myths and realities
E commerce, benefits, drivers,myths and realities
Anubha .
 
E commerce
E commerceE commerce
E commerce
Toshi Patel
 
Global marketing environment and current scenario
Global marketing environment and current scenarioGlobal marketing environment and current scenario
Global marketing environment and current scenario
Sourav Karmakar
 

What's hot (20)

E - Marketing
E - Marketing E - Marketing
E - Marketing
 
introduction to internet marketing
introduction to internet marketingintroduction to internet marketing
introduction to internet marketing
 
E Marketing Mix
E Marketing MixE Marketing Mix
E Marketing Mix
 
B2C Business models
B2C Business modelsB2C Business models
B2C Business models
 
Unit -1.Intro to Digital Business pptx
Unit -1.Intro to Digital Business pptxUnit -1.Intro to Digital Business pptx
Unit -1.Intro to Digital Business pptx
 
Digital advertising
Digital advertisingDigital advertising
Digital advertising
 
Global Marketing
Global MarketingGlobal Marketing
Global Marketing
 
7 features of e commerce
7 features of e commerce7 features of e commerce
7 features of e commerce
 
A presentation on e commerece
A presentation on e commerece A presentation on e commerece
A presentation on e commerece
 
E -COMMERCE
E -COMMERCEE -COMMERCE
E -COMMERCE
 
Full Notes on E-Commerce | Study Material for E-Commerce
Full Notes on E-Commerce | Study Material for E-Commerce Full Notes on E-Commerce | Study Material for E-Commerce
Full Notes on E-Commerce | Study Material for E-Commerce
 
Global Marketing Communications
Global Marketing CommunicationsGlobal Marketing Communications
Global Marketing Communications
 
E-Commerce Security
E-Commerce SecurityE-Commerce Security
E-Commerce Security
 
Chap20 International Advertising And Promotion
Chap20 International Advertising And PromotionChap20 International Advertising And Promotion
Chap20 International Advertising And Promotion
 
E Marketing Lecture, Part 1
E Marketing Lecture, Part 1E Marketing Lecture, Part 1
E Marketing Lecture, Part 1
 
Marketing Management Notes
Marketing Management NotesMarketing Management Notes
Marketing Management Notes
 
E commerce, benefits, drivers,myths and realities
E commerce, benefits, drivers,myths and realitiesE commerce, benefits, drivers,myths and realities
E commerce, benefits, drivers,myths and realities
 
E commerce
E commerceE commerce
E commerce
 
E commerce
E commerceE commerce
E commerce
 
Global marketing environment and current scenario
Global marketing environment and current scenarioGlobal marketing environment and current scenario
Global marketing environment and current scenario
 

Similar to Unit i

Group-10 .pptx
Group-10 .pptxGroup-10 .pptx
Group-10 .pptx
MohammedDostogirAlam
 
Unit-1-Session-1.pptx
Unit-1-Session-1.pptxUnit-1-Session-1.pptx
Unit-1-Session-1.pptx
RajaS230270
 
Me project e-commerce- epgdim 14
Me project   e-commerce- epgdim 14Me project   e-commerce- epgdim 14
Me project e-commerce- epgdim 14HITESH BHARTI
 
E-Commerce-Session-1.pptx
E-Commerce-Session-1.pptxE-Commerce-Session-1.pptx
E-Commerce-Session-1.pptx
RajaS230270
 
Introduction To Electronic Commerce (also called E-Commerce)
Introduction To Electronic Commerce  (also called E-Commerce)Introduction To Electronic Commerce  (also called E-Commerce)
Introduction To Electronic Commerce (also called E-Commerce)
niecy33
 
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...
Dr. Prof. Kiran Shinde
 
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...
Dr. Prof. Kiran Shinde
 
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdfUNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf
Dr. Prof. Kiran Shinde
 
E business
E businessE business
E business
Mouna Maazoun
 
E-Commerce
E-CommerceE-Commerce
E-Commerce
Jan Ken
 
E - Business Introduction
E - Business IntroductionE - Business Introduction
E - Business Introduction
Dattatreya Reddy Peram
 
impact of ecommerce on traditional means
impact of ecommerce on traditional means impact of ecommerce on traditional means
impact of ecommerce on traditional means
preetikapri1
 
Unit 1 overview
Unit 1 overviewUnit 1 overview
Unit 1 overview
Neelam Rawat
 
creation of ecommerce website with payment gate ways
creation of ecommerce website with payment gate wayscreation of ecommerce website with payment gate ways
creation of ecommerce website with payment gate ways
NaniShashidhar
 
IS740 Chapter 08
IS740 Chapter 08IS740 Chapter 08
IS740 Chapter 08
iDocs
 
E commerce
E commerceE commerce
E commerce
Rakesh Malviya
 
Sales & Distribution Management Module 5.pdf
Sales & Distribution Management Module 5.pdfSales & Distribution Management Module 5.pdf
Sales & Distribution Management Module 5.pdf
Jayanti Pande
 
Introduction to E-Commerce
Introduction to E-CommerceIntroduction to E-Commerce
Introduction to E-Commerce
faisal ilyas
 
E commerce-pres1
E commerce-pres1E commerce-pres1
E commerce-pres1arya251989
 
Unit i
Unit iUnit i

Similar to Unit i (20)

Group-10 .pptx
Group-10 .pptxGroup-10 .pptx
Group-10 .pptx
 
Unit-1-Session-1.pptx
Unit-1-Session-1.pptxUnit-1-Session-1.pptx
Unit-1-Session-1.pptx
 
Me project e-commerce- epgdim 14
Me project   e-commerce- epgdim 14Me project   e-commerce- epgdim 14
Me project e-commerce- epgdim 14
 
E-Commerce-Session-1.pptx
E-Commerce-Session-1.pptxE-Commerce-Session-1.pptx
E-Commerce-Session-1.pptx
 
Introduction To Electronic Commerce (also called E-Commerce)
Introduction To Electronic Commerce  (also called E-Commerce)Introduction To Electronic Commerce  (also called E-Commerce)
Introduction To Electronic Commerce (also called E-Commerce)
 
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf • A digital business application r...
 
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pptxElectronic retailing, commonly kno...
 
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdfUNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf
UNIT 4 DIGITAL BUSINESS APPLICATION -1.pdf
 
E business
E businessE business
E business
 
E-Commerce
E-CommerceE-Commerce
E-Commerce
 
E - Business Introduction
E - Business IntroductionE - Business Introduction
E - Business Introduction
 
impact of ecommerce on traditional means
impact of ecommerce on traditional means impact of ecommerce on traditional means
impact of ecommerce on traditional means
 
Unit 1 overview
Unit 1 overviewUnit 1 overview
Unit 1 overview
 
creation of ecommerce website with payment gate ways
creation of ecommerce website with payment gate wayscreation of ecommerce website with payment gate ways
creation of ecommerce website with payment gate ways
 
IS740 Chapter 08
IS740 Chapter 08IS740 Chapter 08
IS740 Chapter 08
 
E commerce
E commerceE commerce
E commerce
 
Sales & Distribution Management Module 5.pdf
Sales & Distribution Management Module 5.pdfSales & Distribution Management Module 5.pdf
Sales & Distribution Management Module 5.pdf
 
Introduction to E-Commerce
Introduction to E-CommerceIntroduction to E-Commerce
Introduction to E-Commerce
 
E commerce-pres1
E commerce-pres1E commerce-pres1
E commerce-pres1
 
Unit i
Unit iUnit i
Unit i
 

Recently uploaded

How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
Celine George
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
AzmatAli747758
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
siemaillard
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
Jisc
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Thiyagu K
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
Balvir Singh
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
Col Mukteshwar Prasad
 
Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
RaedMohamed3
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
Steve Thomason
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
JosvitaDsouza2
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
Celine George
 
Polish students' mobility in the Czech Republic
Polish students' mobility in the Czech RepublicPolish students' mobility in the Czech Republic
Polish students' mobility in the Czech Republic
Anna Sz.
 
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptxMARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
bennyroshan06
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
Atul Kumar Singh
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
MysoreMuleSoftMeetup
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
Celine George
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
Jisc
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
GeoBlogs
 
The Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfThe Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdf
kaushalkr1407
 

Recently uploaded (20)

How to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS ModuleHow to Split Bills in the Odoo 17 POS Module
How to Split Bills in the Odoo 17 POS Module
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...Cambridge International AS  A Level Biology Coursebook - EBook (MaryFosbery J...
Cambridge International AS A Level Biology Coursebook - EBook (MaryFosbery J...
 
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
 
The approach at University of Liverpool.pptx
The approach at University of Liverpool.pptxThe approach at University of Liverpool.pptx
The approach at University of Liverpool.pptx
 
Unit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdfUnit 2- Research Aptitude (UGC NET Paper I).pdf
Unit 2- Research Aptitude (UGC NET Paper I).pdf
 
Operation Blue Star - Saka Neela Tara
Operation Blue Star   -  Saka Neela TaraOperation Blue Star   -  Saka Neela Tara
Operation Blue Star - Saka Neela Tara
 
How to Break the cycle of negative Thoughts
How to Break the cycle of negative ThoughtsHow to Break the cycle of negative Thoughts
How to Break the cycle of negative Thoughts
 
Palestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptxPalestine last event orientationfvgnh .pptx
Palestine last event orientationfvgnh .pptx
 
The Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve ThomasonThe Art Pastor's Guide to Sabbath | Steve Thomason
The Art Pastor's Guide to Sabbath | Steve Thomason
 
1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx1.4 modern child centered education - mahatma gandhi-2.pptx
1.4 modern child centered education - mahatma gandhi-2.pptx
 
Model Attribute Check Company Auto Property
Model Attribute  Check Company Auto PropertyModel Attribute  Check Company Auto Property
Model Attribute Check Company Auto Property
 
Polish students' mobility in the Czech Republic
Polish students' mobility in the Czech RepublicPolish students' mobility in the Czech Republic
Polish students' mobility in the Czech Republic
 
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptxMARUTI SUZUKI- A Successful Joint Venture in India.pptx
MARUTI SUZUKI- A Successful Joint Venture in India.pptx
 
Language Across the Curriculm LAC B.Ed.
Language Across the  Curriculm LAC B.Ed.Language Across the  Curriculm LAC B.Ed.
Language Across the Curriculm LAC B.Ed.
 
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
Mule 4.6 & Java 17 Upgrade | MuleSoft Mysore Meetup #46
 
How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17How to Make a Field invisible in Odoo 17
How to Make a Field invisible in Odoo 17
 
Supporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptxSupporting (UKRI) OA monographs at Salford.pptx
Supporting (UKRI) OA monographs at Salford.pptx
 
The geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideasThe geography of Taylor Swift - some ideas
The geography of Taylor Swift - some ideas
 
The Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdfThe Roman Empire A Historical Colossus.pdf
The Roman Empire A Historical Colossus.pdf
 

Unit i

  • 1. Goa University Bachelor of Computer Applications INTRODUCTION TO E-COMMERCE UNIT-I BCA61 : e-Commerce Applications
  • 2. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Definition e- Commerce is defined by – “ any form of business transaction in which the parties interact electronically rather than physical exchanges of documents or direct meetings amongst officials” – “ doing business online” – “business conducted exclusively thru’ electronic format” 2
  • 3. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Various Definition 1. Doing business online 2. Buying Products and Services through web store fronts 2.a. Products – physical products 2.b. Services – distant education, online medical consultation – abroad 3.Buying & selling, marketing & servicing, delivery & payment of products, service & info. over Internet, Intranet, extranet etc. 4. Technology, Strategy, System, Mystery etc. 5. e-business –use Net as medium of exchange, B2B, B2C 6. Doing business to cut costs – improving quality, increasing speed of services 3
  • 4. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Meaning of e-Commerce 4
  • 5. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Meaning e-Commerce • It covers : Online point-of-sale & Transaction processing • Electronic Data Interchange (EDI) • Electronic Funds Transfer • Electronic Banking • Interactive Marketing • Supply Chain Management • Enterprise Collaboration includes : e-mail, voice mail, forums, Data conferencing, video conferencing, electronic meeting systems 5
  • 6. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Scope of e - Commerce 6
  • 7. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Supply Chain Management • E-Commerce is directly or indirectly applicable in all areas of our life from banking, entertainment, on line order processing cycle or Supply Chain Management • Supply Chain – network of facilities & distribution options that performs the functions of procurement of materials (from Supplier), transformation of materials into intermediate & finished products (manufacturing), and distribution of finished products to Customers • A supply chain, logistics network, or supply network is a coordinated system of entities, activities, information and resources involved in moving a product or service from supplier to customer 7
  • 8. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Example 8
  • 9. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Supply Chain • Entities – of supply chain consists of manufacturers, service providers, distributors & retail outlets • Objective of Supply Chain – to fulfill customer demands thru’ efficient use of resources 9
  • 10. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Supply Chain … • Ever-greater demands are being placed on business which are –  to provide products & services quicker  with greater added value  to the current location  with no relevant inventory position Supply Chain Management – transforming company’s “supply chain” into optimally efficient, customer-satisfying process 10
  • 11. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Business Applications • e-Commerce applications in Manufacturing • e-Commerce applications in Wholesale • e-Commerce applications in Retail • e-Commerce applications in Service Sector 11
  • 12. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce e-commerce in Manufacturing • Transformation of raw materials into finished goods for sale is Manufacturing • Production of goods or services in a complex web of contracts & co-operation is supply chain or value system • Manufacturing requires various components, Sub- assemblies including transportation, storage, paper work (Fig.1.3) • Supply chain transaction adds cost without intrinsic value • E-commerce applied to Supply Chain reduce cost or improve service 12
  • 13. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Fig.1.3.(Manufacturing) 13
  • 14. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce E-Commerce in Wholesale • Sale of goods & services in large quantities at lower prices to someone other than consumers – Wholesale • Sale of goods to retailers, to industrial, commercial, other business users – middle person or distributors – WHOLE SALE • Physical assemble, sort & grade goods in large lots, breaking bulk, repacking & redistributing in smaller lots is all Wholesale • E.g. Pharmaceuticals – store, refrigerate, deliver & install goods, engage in sales promotion 14
  • 15. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce E-Commerce in Wholesale … Problems of Traditional wholesale system :- 1. Wholesale markets can’t compete with foreign wholesale enterprises with advanced management & operation methods 2. Wholesale Operating Costs including staffing, setting up local warehouses, establishing distribution centers are High 3. Staff quality and large land supply & other resources affect wholesale market 4. Wholesale sector is characterized by its high input & low output 15
  • 16. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce e-Commerce in Wholesale … • Role of e-Commerce in Wholesale :- 1. Lower Operating costs, access to information & quick response 2. Global marketing in less time & low cost 3. Gaining the competitive edge by wholesalers as like MNC’s 4. Intermediaries are affected 5. It offers wide range of information, intermediary and business services 16
  • 17. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce e-Commerce in Retail • Selling Products or Services to consumers for personal use is Retailing • E.g., Department stores, Discount stores – Services providers like dentist, hotels, on-line stores like Amazon.com • Retailers provides link between consumers & manufacturers – adding value to products by making sales easy • Services by retailers make it less risky & more fun to buy products • Retailers answers questions, display products for consumers to see before buying • Retailers provides extra services from personal shopping to gift wrapping & delivery 17
  • 18. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce E-Commerce in Retail… • Role of E-Commerce in Retailing :- 1. Internet made retailing an exciting & challenging field recently 2. Nature of business due to this reason is undergoing fundamental changes 3. On-line retailers like Amazon.com bring assortments of products for sale as like mortal retailers do 4. Traditional retailers are needed for those who need personal check of products, and for personal services which need face-to-face interaction with the consumer 18
  • 19. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce e-Commerce for Service Sector • Service Sector one of 3 main industrial categories of developed economy • Tertiary sector of industry involves provision of services like transportation, distribution & sale of goods to other businesses & for consumers e.g.-Pest Control, entertainment • Focus of service on people to people • It includes “soft” parts of economy like Insurance, tourism, banking, education etc. • Public utilities are part of tertiary sector 19
  • 20. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce e-Commerce for Service Sector… Issues for service providers 1. Services are intangible, hence difficult to make consumers understand about the benefits 2. No special technology as like in manufacturing to attract people 3. Quality of service depends on quality of individual providing services 20
  • 21. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce e-Commerce for Service Sector… Role of e-Commerce in Service Sector 1. Gaining competitive advantage by providing strategies for differentiation and cost leadership and customer satisfaction 2. e-Commerce will improve speed of transactions, reduce mgmt. expenditure, increase competitiveness 3. Helps banking, insurance & financial sectors, real estate, construction, telecom, tourism, postal & logistics services 21
  • 22. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Global Trading Environment & Adoption of e-Commerce e-Commerce provides global platform for business – Seller treat world as global market & buyers have wide choice to buy World is like single market in e-Commerce 22
  • 23. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Global Trading Environment… • Some factors to make e-commerce successful are :- • Providing value to customers • Providing service & performance • Providing an attractive website • Providing incentive for customers by providing special offers, discounts • Providing personal attention thru’ personalized websites, etc. like face-to-face human interaction • Providing sense of community thru’ Chat rooms, discussion boards etc. 23
  • 24. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Global Trading Environment… • Providing reliability & security thru’ firewalls, parallel servers, information encryption etc. • Providing 360 degree view of customer relationship • Owning customer’s total experience • Streamlining business processes, thru’ re-engineering & I.T.’s • Self –serving sites help assists customers • Constructing commercially sound business model 24
  • 25. Goa University Bachelor of Computer Applications Unit I : Introduction to e-Commerce Global Trading Environment… • Operating on or near the cutting edge of technology & staying there as technology changes • Setting up an organization of sufficient alertness – respond quickly to any changes economically, socially & physically • On-line product/service suitability – digital products – e.g., Google, eBay, Schwab etc. • Virtual marketers sell non-digital product/services to consumers in remote locations • For spare parts, e-comm. provides exact & reliable info. about part number for the relevant model or version of a product – e.g., parts lists keyed by serial number 25