There are three types of managers: top managers who make organization-wide decisions, middle managers who oversee first-line managers, and first-line managers who directly manage non-managerial employees. Managerial roles include interpersonal roles like leadership, informational roles like monitoring, and decisional roles like resource allocation. Effective managers need technical skills for their specific job, human skills to work well with others, and conceptual skills to think strategically about complex organizational issues.

1. MG6851 PRINCIPLES OF MANAGEMENT

2. TYPES OF MANAGERS
MANAGERIAL ROLES AND SKILLS

3. Who are Managers?
 In simple words, a manager is someone who coordinates and
oversees the work of other people so that organizational goals can be
accomplished.

4. TYPES OF MANAGERS:

5. TYPES OF MANAGERS:

6. Top Managers:
 They are responsible for making organization wide decisions.
 Establish the plans and goals that have an impact over entire
organization.
 They are few in numbers.

7. Top Managers:
 E.g.: Executive vice president, president, managing director, chief
operating / executing officer.

8. Middle Managers:
 They are found between first – line managers and top managers.
 Manage the work of first – line managers.

9. Middle Managers:
 E.g.: Regional manager, project leader, store manager or division
manager.

10. First - Line Managers:
 Manage the work of non – managerial employees.
 First – line managers are usually called as supervisors.

11. First – Line Managers:
 E.g.: Shift managers, district managers, department managers or
office managers.

12. MANAGERIAL ROLES AND SKILLS:

13. MANAGERIAL ROLES:
 Managerial roles refers to the specific action or behaviors expected
from a manager.
 For e.g. Consider yourself. (student, son/daughter, citizen, etc.).

14. MANAGERIAL ROLES:
 Henry Mintzberg, a well-known management researcher, undertook
a careful study of five chief executives (consulting firm, school, hospital,
technology firm and consumer good manufacturer) at work.

15. MANAGERIAL ROLES:
 Concluded that managers perform ten different but
highly interrelated roles that are grouped around interpersonal
relationship, the transfer of information, and decision making.

16. 1. Interpersonal roles:
 Involves people (either subordinates or persons outside
organization) and other duties that are ceremonial and symbolic in
nature.
 Three interpersonal roles are:
1. Figure head
2. Leader
3. Liaison

17. 2. Informational roles:
 Involves collecting, receiving and disseminating information.
 Three interpersonal roles are:
1. Monitor
2. Disseminator
3. Spokesperson

18. 3. Decisional roles:
 Entails making decisions or choices.
 Four interpersonal roles are:
1. Entrepreneur
2. Disturbance handler
3. Resource allocator
4. Negotiator

21. MANAGERIAL SKILLS:
 Robert L.Katz developed an approach to describe the skills of
management:
 He concluded that managers need three essential skills:
1. Technical skills
2. Human skills
3. Conceptual skills

22. 1. Technical skills:
 Technical skills are the job – specific knowledge and techniques
needed to perform proficiently.
 These skills are more important for first line managers, as they
directly deal with the line employees.

23. 2. Human skills:
 Involves the ability to work well with other people both individually
and in groups.
 These skills are important to all level of managers. Managers with
good human skills get the best out of their people.

24. 3. Conceptual skills:
 Skills, managers use to think and to conceptualize about abstract
and complex situation.
 With this skills, managers see the organization as a whole,
understand the relationships among various subunits.