The document outlines the top IT challenges for 2012, focusing on areas such as business alignment, strategic planning, agility, and operational efficiency. It emphasizes the importance of effective processes, metrics, and risk management in addressing these challenges. Solutions and best practices are discussed to enhance visibility and decision-making within IT departments.

1. Top IT Challenges
for 2012
And the role of Process, Metrics, & Risk
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2. Today’s Webinar
1. Hear what fellow IT leader’s top IT
challenges are for 2012
2. Learn why these challenges mater
and what their impact will be
3. Learn about solutions & best practices for
effectively addressing these challenges

3. Top IT Challenges for 2012*
• Outward-facing Business • Planning
– IT and Business Alignment – IT Strategic Planning
– Business Agility and Speed – Enterprise Architecture
to Market – Revenue Generating IT
– Business Process Re- Innovations
Engineering
• Operations
– Business Productivity and
Cost Reduction – IT Reliability and Efficiency
– Security and Privacy
– IT Cost Reduction
Best Practice Root Issues…
Process Metrics Risk
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* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives

4. Better
Decisions
Visibility
Process Metrics Risk
4

5. Visibility
5

6. Visibility Attributes
Information is Incorporates Varied Sources
• Available • Objective Data - Hard
• Timely – Real-time – Metrics Based
• Frequent, if Periodic –
Reflects Current Trend • Subjective Data – Soft
– Less Formal
• Accurate – (Honest? / – Opinions
Filtered?) – Perceptions
• Consistent
(Standardized • Aggregated
Processes)
Goal of Visibility No Surprises

7. Visibility Attributes
• A combination of
– Current Status Status
– History
– Forecasts
– Analytics and
Inferences
• Representing Repository
Analytics History
– Objectives
– Service Levels
– Targets
– Thresholds
– Alerts
• Housed in a Predictive
single Repository

8. Process

9. Clearly communicate what needs to be
done
• Ask appropriate questions:
– By type of project
– By phase of project
– By role responsibility
– On schedule
• Put it into a tool that
is accessible anywhere
• Capture performance expectations

10. Ensure best practices are followed and
critical steps are not overlooked
• Collect data on the behavior
you want to be followed
• Report on compliance
• Make this behavior visible
• Take action on what you see

11. Communicate
What Needs to
be Done
• Capture performance
expectations
• Ask appropriate
questions:
– By type of activity
– By phase
– By role
• Rule Based
• Electronic checklists 11

12. Stage Gating

13. Metrics
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14. Scorecards

16. Risk
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17. Spot early warning signs before failure
• The best managers can understand
what they see/hear
• Codify the experience of the
best managers
• Understand how they
interpret data

18. Predictive Analytics

19. Summary - Top IT Challenges for 2012*
• Outward-facing Business • Planning
– IT and Business Alignment – IT Strategic Planning
– Business Agility and Speed – Enterprise Architecture
to Market – Revenue Generating IT
– Business Process Re- Innovations
Engineering
• Operations
– Business Productivity and
Cost Reduction – IT Reliability and Efficiency
– Security and Privacy
– IT Cost Reduction
19
* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives

20. Summary - Top IT Challenges for 2012*
• Outward-facing Business Better
• Planning
– IT and Business Alignment – IT Strategic Planning
– Business Agility and Speed
Decisions
– Enterprise Architecture
to Market – Revenue Generating IT
– Business Process Re- Innovations
Engineering
• Operations
– Business Productivity and
Cost Reduction – IT Reliability and Efficiency
Visibility – Security and Privacy
– IT Cost Reduction
Process Metrics Risk
20
* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives

21. Top IT Challenges
for 2012
And the role of Process, Metrics, & Risk
For questions or for more information:
•610-530-5230 www.CAIBuzz.com
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