Uploaded byTariq Elsadik
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ITSM Conference, Dubai, UAE 2009
This document provides an overview and agenda for a presentation on successful IT business integration. Some key points: 1. It discusses the challenges facing IT and business executives in a difficult economic environment with flat IT budgets and increased pressure to demonstrate value. 2. Statistics are presented on top business and technology priorities from a Gartner survey, showing business process improvement and business intelligence as the top priorities. 3. An approach is outlined to transform organizations through self-assessment, defining strategic outcomes, and using balanced scorecards to drive change and close competency gaps. 4. The importance of IT business alignment, governance, and moving from an operational to strategic focus is emphasized to support business goals.
