The document discusses the evolving role of IT governance and the emergence of the CIO 2.0, who must not only oversee traditional IT functions but also drive business transformation and revenue generation through collaboration. It emphasizes the importance of credibility and collaboration in achieving successful IT governance, illustrated by various challenges organizations face regarding strategic alignment and performance management. The text highlights the ISO/IEC 38500 framework as a guiding principle for effective IT governance and the necessity of addressing risks to enhance business value.

1. IT Governance Process People Technology
www.silver-storm.com

2. Transforming IT
Credibility and Collaboration

3. what’s the IT Barometer saying?
Whilst
only
14%
of
C-­‐level
management
thought
that
cost
reduc:on
would
be
a
priority
for
2012,
this
percentage
grew
to
36%
for
2013.

4. who is growing?
The organisations transforming IT are the ones
successfully achieving the required changes to the
business.

5. just how does IT build the trust from the business?
IT has always known how to
adapt; the time has arrived
to do this again, but this
time with the CIO 2.0.

6. what is a CIO 2.0?
The CIO 2.0 is a “Director that, in addition to assuming
the classic responsibilities related to the IT
Department, one that also looks to create new revenue
streams for the organisation, transforming the
business via the innovative “collaboration”
with other areas of the company.

7. how can we help the CIO?
The first step: CREDIBILITY.
The second step: COLLABORATION.

8. However…
Without Credibility
there can never be
Collaboration

9. Step 1:
Credibility

10. where are the trends?
objective
problem
consequence
Failed projects, high costs
Strategic alignment to IMMATURE BUSINESS
ANALYSIS
Unhappy users
business demands
Systems too complex
Costly service outages
Protect the business LACK OF RISK
Security breach, loss of data
from threats
MANAGEMENT
Understand acceptable risk
LACK OF
Costs brought into doubt
Understand costs
RESOURCE Work not prioritized
and resources
MANAGEMENT
Quality questionable
Lack of use of defined processes
IMMATURE
Improve efficiency
PERFORMANCE No grasp of KPIs
of processes
MANAGEMENT
No grasp of costs

11. what SilverStorm sees as being the key points
problem
context
key points
Immature Business BUSINESS ANALYSIS
Solution analysis
Analysis
LIFE-CYCLE
Requirements analysis
Stakeholder management
Document risk policies
Lack of control and
IT GRC, CHANGE,
Standard change process
Risk Management
CMDB
Define critical services (CMDB)
IT COST, SERVICE Define critical services (CMDB)
Resources &
CATALOG, CMDB
Measure business consumption
Accountability
ORCHESTRATION
Automation
SCORECARDS
Trending information
Immature Performance DASHBOARDS, Actionable information
Management
BENCHMARKING
Align with company goals

12. what is IT Governance?
IT is essential to manage transactions, information and knowledge
necessary to initiate and sustain economic and social activities. These
activities increasingly rely on globally cooperating entities to be
successful. In many organizations, IT is fundamental to support,
sustain and grow the business.
While many organizations recognize the potential benefits that
technology can yield, the successful ones also understand and manage
the risks associated with implementing new technologies. Among the
enterprise's challenges and concerns are:
• Aligning IT strategy with the business
strategy
• Cascading strategy and goals down into
the enterprise
• Providing organizational structures that
facilitate the implementation of strategy
and goals
according to the
• Insisting that an IT control framework be The IT Governance Institute
adopted and implemented
• Measuring IT's performance

13. ISO/IEC 38500
Provides a framework for effective governance of IT to
assist those at the highest level of organizations to
understand and fulfil their legal, regulatory, and
ethical obligations in respect of their organizations’
use of IT.
This standard provides guiding principles for directors
of organizations on the effective, efficient, and
acceptable use of Information Technology (IT)
within their organizations. It is organized into three
prime sections, specifically, Scope, Framework and
Guidance.
The framework comprises definitions, principles and a
model. It sets out six principles for good corporate
governance of IT:
• Responsibility;
• Strategy
International Organization for
• Acquisition
Standardization (ISO)
• Performance
International Electrotechnical Commission
• Conformance
(IEC)
• Human behaviour

14. DOMINIOS DEL GOBIERNObeing IT Governance?
what does SilverStorm see as DE TI
Ensure IT objectives The capability to build
are enabling the the necessary
Capture results and
adjust the strategy if business
functionality required
necessary
to add value to the
business
Performance
Strategy
Management
IT
Resource Governance
Deliver Value
Management
Establish and deliver Deliver satisfactory
Risk value to the
new IT capabilities in Management
order to meet the enterprise
business demands
Identify and manage risk
in order to protect the
business

15. strategy

16. Step 2:
Collaboration

17. collaboration begins with automation
Service
Management
Automa1on
Something I have needs fixing or changing
I need something I don’t have
I need to know something

18. automation: shared services and new lines of business
Enterprise Service Automation
ServiceAutomation
Enterprise Line of Business
Shared Services
Services
IT Service Automation
Automation
Self Service
Consolidation
Service Desk
Core IT Service Management
Service Management Platform
Technology
Process and People

19. SilverStorm
Silver Storm Solutions
@SilverStorm
SilverStormSolutions
SilverStorm
SilverStormSolutions
www.silver-storm.com
info@silver-storm.com
telephone +34 902 365 946