This document provides an overview of CAI Company, an IT services firm with 3,000 associates worldwide and $370 million in revenue. It discusses CAI's 30+ years in IT services, global presence with offices and delivery centers across the US and world. The document also summarizes CAI's focus on processes, metrics, and quality standards. It proposes several ways for CAI to increase a client's delivery capability, such as through application support, enhancement delivery services, and software development teams. Metrics and case studies are presented to demonstrate CAI's track record of measurable success in delivering projects on-time and within budget.
Senior-level IT executive with demonstrated skills and strengths developing and implementing strategic and tactical IT project and service delivery solutions; build and deliver strategic value through the effective design, management and implementation of software, hardware and service management initiatives that are positioned for growth, best in class and leading edge.
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
BizFlow - BPM at Jardine Lloyd Thompson for Sales, Document Handling, Custome...Garth Knudson
As far back as 2004, JLT EB started using business process management (BPM) to streamline a limited set of business operations. Use was confined to about 30 people in a “model office”. During that same time period, JLT acquired Profund, a leading provider of pension administration software in the UK. Customers included both in-house and third-party administrators. Profund had seen opportunities to expand its pension fund administration solutions into specific areas of process automation while helping customers to simplify the overall user experience. Deciding to use the current BPM tool, the company developed outward facing solutions that rolled out to end customers in 2007. BPM usage at JLT EB and Profund grew to about 300 users.
Between 2007-2010, JLT made more than 20 acquisitions globally across the group. JLT EB operations quickly became highly complex, distributed and paper-based. Employees were handling millions of documents annually covering Pension Administration, Payroll, Defined Contributions, Actuarial, Health and Risk, among other requests. Processes treated more than 16 million workflow elements, 300+ million rows of table data and 15 million SharePoint documents. The BPM solution covers 14 active offices in Europe and India, off-shoring and massive amounts of regulations. The company knew that in order to continuing growing at the same speed while containing costs, it would have to do more with less.
JLT EB accomplished its goals of increased revenues with lower costs with continual investment in BPM. JLT EB has worked with BizFlow and used the BizFlow BPM software to streamline >200 processes. From an ROI standpoint, this work has provided a key business component, contributing to JLT EB’s growth in trading profit by 50% in the last financial year. Revenue growth is enabled by more flexible solutions that can be highly tailored to internal client needs as well as end-customer engagements. Cost cutting is enabled through the use of process automation tied together with effective scanning, document handling and rule-based routing. Paper is largely removed, deadlines hit, and governance accomplished.
I am technically competent, diligent, & result oriented professional, offering over 15 years of experience
across IT Service Delivery Management, IT Project Management, Operations Management, Process
Management, Quality & Governance, Client Relationship Management, & Strategic Development.
Currently, I am spearheading efforts as Senior Manager -Delivery with HCL Technologies.
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
Senior-level IT executive with demonstrated skills and strengths developing and implementing strategic and tactical IT project and service delivery solutions; build and deliver strategic value through the effective design, management and implementation of software, hardware and service management initiatives that are positioned for growth, best in class and leading edge.
Richard Niver Resume - Independent Workday Solutions Architect.
Contact Richard for Workday Payroll consultation and ongoing support.
Offering complete Workday Payroll support services. Maximize the value of your Workday system!
Business requirements gathering and analysis, design, configuration, user and data security, custom reporting, EIB integrations, business process improvement, and full production support.
BizFlow - BPM at Jardine Lloyd Thompson for Sales, Document Handling, Custome...Garth Knudson
As far back as 2004, JLT EB started using business process management (BPM) to streamline a limited set of business operations. Use was confined to about 30 people in a “model office”. During that same time period, JLT acquired Profund, a leading provider of pension administration software in the UK. Customers included both in-house and third-party administrators. Profund had seen opportunities to expand its pension fund administration solutions into specific areas of process automation while helping customers to simplify the overall user experience. Deciding to use the current BPM tool, the company developed outward facing solutions that rolled out to end customers in 2007. BPM usage at JLT EB and Profund grew to about 300 users.
Between 2007-2010, JLT made more than 20 acquisitions globally across the group. JLT EB operations quickly became highly complex, distributed and paper-based. Employees were handling millions of documents annually covering Pension Administration, Payroll, Defined Contributions, Actuarial, Health and Risk, among other requests. Processes treated more than 16 million workflow elements, 300+ million rows of table data and 15 million SharePoint documents. The BPM solution covers 14 active offices in Europe and India, off-shoring and massive amounts of regulations. The company knew that in order to continuing growing at the same speed while containing costs, it would have to do more with less.
JLT EB accomplished its goals of increased revenues with lower costs with continual investment in BPM. JLT EB has worked with BizFlow and used the BizFlow BPM software to streamline >200 processes. From an ROI standpoint, this work has provided a key business component, contributing to JLT EB’s growth in trading profit by 50% in the last financial year. Revenue growth is enabled by more flexible solutions that can be highly tailored to internal client needs as well as end-customer engagements. Cost cutting is enabled through the use of process automation tied together with effective scanning, document handling and rule-based routing. Paper is largely removed, deadlines hit, and governance accomplished.
I am technically competent, diligent, & result oriented professional, offering over 15 years of experience
across IT Service Delivery Management, IT Project Management, Operations Management, Process
Management, Quality & Governance, Client Relationship Management, & Strategic Development.
Currently, I am spearheading efforts as Senior Manager -Delivery with HCL Technologies.
Information Technology Infrastructure Library (ITIL) certification is the most coveted certification for IT service professionals. ITIL Foundation exam is the first level of exam within the ITIL certification program. ITIL Foundation certification offered to professions who qualify the ITIL Foundation exam validates one’s ability to handle IT services in a planned manner. This presentation on ITIL Foundation includes all the important ITIL terminologies and basics that are covered in the ITIL Foundation exam. Each slide covers ITIL topics based on the ITIL Foundation and is prepared by highly qualified instructors. Get an understanding on each of the ITIL Foundation topics and enhance your knowledge and confidence towards achieving the ITIL Foundation certification.
Emtec presented and exhibited at the Michigan Oracle Users Summit. “PeopleSoft Can Do That?” will highlight many of the new features that will transform your existing PeopleSoft application, increase end-user effectiveness and maximize your software investment. This presentation will demonstrate the latest features available including the PeopleSoft Test Framework, Pivot Grids, Work Centers and more.
2016 Winners Announced in WfMC Global Awards for Excellence in Case Management. These awards are designed to highlight and showcase the best examples of technology and business practice to support knowledge workers.
Learn more at http://adaptivecasemanagement.org/
The prestigious annual Global Awards for Excellence in BPM are highly coveted by organizations that seek recognition for their achievements.
How do we promote BPM through the Awards?
By helping the entire industry continue to evolve and mature and for BPM practitioners to learn from each other through these outstanding examples by gaining visibility into BPM excellence and best practices.
Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected.
Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay.
Learn more here: http://bpmf.org/
Sinoptix faster business through application management outsourcingPaul Costea
Application Management outsourcing is an approach that saves clients time and money while giving them the peace of mind that they can benefit from their functionality at the highest level of availability.
The Fundamentals Of BPM Innovation In TelecommunicationsNathaniel Palmer
Review the fundamentals of embracing BPM in the telecommunications industry. This session will identify goals, obstacles, strategies, and the rewards of embracing BPM. Examples from KT Freetel Co. Ltd., Korea’s
second largest mobile communications company are highlighted throughout the presentation.
Applying the CMMI for Services to the Process Group (Physician, Heal Thyself!)rhefner
A common criticism of the process group is they don’t follow their own advice – they don’t adopt the level of discipline required by CMMI in planning, tracking, measuring, and auditing their own improvement efforts – the same level of discipline that ask projects to demonstrate. With the publication of the CMMI for Services, there is now a powerful tool for measuring just how mature and capable a process group is.
This presentation will look at applying the CMMI for Services model to the process group, treating their functions as a service provided to the organization. The new Services process areas provide an interesting insight into how a process group might function more effectively.
Sample considerations:
> Definitions - When looking at the process group as a service, how do your define the “service system”, “service agreement”, “service request”, “service incident”?
> Service System Development (SSD) – How does a process group analyze, design, develop, integrate, verify, and validate their “service system” against defined requirements?
> Service System Transition (SST) – How does a process group deploy new or significantly changed process assets while managing their effect on ongoing service delivery?
> Strategic Service Management (STSM) – How does a process group align their services with strategic needs and plans?
> Capacity and Availability Management (CAM) – How does a process group ensure effective performance and use of resources?
> Incident Resolution and Prevention (IRP) – What is a process group “incident” and how are they resolved and prevented?
> Service Continuity (SCON) – What does “continuity of services” mean, and what are considered “significant disruptions”?
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Emtec presented and exhibited at the Michigan Oracle Users Summit. “PeopleSoft Can Do That?” will highlight many of the new features that will transform your existing PeopleSoft application, increase end-user effectiveness and maximize your software investment. This presentation will demonstrate the latest features available including the PeopleSoft Test Framework, Pivot Grids, Work Centers and more.
2016 Winners Announced in WfMC Global Awards for Excellence in Case Management. These awards are designed to highlight and showcase the best examples of technology and business practice to support knowledge workers.
Learn more at http://adaptivecasemanagement.org/
The prestigious annual Global Awards for Excellence in BPM are highly coveted by organizations that seek recognition for their achievements.
How do we promote BPM through the Awards?
By helping the entire industry continue to evolve and mature and for BPM practitioners to learn from each other through these outstanding examples by gaining visibility into BPM excellence and best practices.
Some organizations significantly outperform others in their industry. They become more agile by adopting smarter work practices and transforming their business processes to be more dynamic, collaborative, and connected.
Often, the business processes themselves create competitive advantage. Increased revenue at reduced cost makes more money for a very effective business. Changing market opportunities, customer demands, new technology and calls for cost reduction can make it seem impossible to keep operational chaos at bay.
Learn more here: http://bpmf.org/
Sinoptix faster business through application management outsourcingPaul Costea
Application Management outsourcing is an approach that saves clients time and money while giving them the peace of mind that they can benefit from their functionality at the highest level of availability.
The Fundamentals Of BPM Innovation In TelecommunicationsNathaniel Palmer
Review the fundamentals of embracing BPM in the telecommunications industry. This session will identify goals, obstacles, strategies, and the rewards of embracing BPM. Examples from KT Freetel Co. Ltd., Korea’s
second largest mobile communications company are highlighted throughout the presentation.
Applying the CMMI for Services to the Process Group (Physician, Heal Thyself!)rhefner
A common criticism of the process group is they don’t follow their own advice – they don’t adopt the level of discipline required by CMMI in planning, tracking, measuring, and auditing their own improvement efforts – the same level of discipline that ask projects to demonstrate. With the publication of the CMMI for Services, there is now a powerful tool for measuring just how mature and capable a process group is.
This presentation will look at applying the CMMI for Services model to the process group, treating their functions as a service provided to the organization. The new Services process areas provide an interesting insight into how a process group might function more effectively.
Sample considerations:
> Definitions - When looking at the process group as a service, how do your define the “service system”, “service agreement”, “service request”, “service incident”?
> Service System Development (SSD) – How does a process group analyze, design, develop, integrate, verify, and validate their “service system” against defined requirements?
> Service System Transition (SST) – How does a process group deploy new or significantly changed process assets while managing their effect on ongoing service delivery?
> Strategic Service Management (STSM) – How does a process group align their services with strategic needs and plans?
> Capacity and Availability Management (CAM) – How does a process group ensure effective performance and use of resources?
> Incident Resolution and Prevention (IRP) – What is a process group “incident” and how are they resolved and prevented?
> Service Continuity (SCON) – What does “continuity of services” mean, and what are considered “significant disruptions”?
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=308
Former HDI/SDI Head of Consulting, Barclay Rae speaks about the key factors organizations should consider when planning an ITSM tool upgrade. This video is essential viewing for an organization that is considering or will have to go through an upgrade with their current ITSM tool. Upgrade for some is a necessary evil but in reality it presents some serious opportunity for rapid change.
ITIL Practical Guide - Continual Service Improvement (CSI)Axios Systems
To view this complimentary webcast in full, visit: http://forms.axiossystems.com/LP=272
This video provides a run through of the lifecycle stage, which manages the day-to-day operation of IT services for the identification and reporting of interruptions in the delivery of services and handling of service requests at agreed levels.
Developing a Modernization Strategy: Evaluating the Options by Chris KoppeFresche Solutions
Chris Koppe, VP of Corporate Strategy at Fresche Legacy presented Developing a Modernization Strategy: Evaluating the Options during iBelieve 2015.
This presentation covers:
- Modernization strategies
- Establishing goals and objectives
- Strategy definition
- Planning
- Getting funding and support
Building Your Own Modernization Roadmap - Emmanuel TzinevrakisFresche Solutions
Building Your Own Modernization Roadmap, presented by Emmanuel Tzinevrakis, VP Services at Fresche.
Presentation topics:
■ Value of Your IBM i
■ Business Value Creation
■ Modernization Strategies
■ Planning Your Modernization
■ How to Get Started
Copy and paste to access the full recording: http://www.castsoftware.com/news-events/event/gartner-technical-debt?gad=ss
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In this webinar David Norton of Gartner Research discusses recent findings on Technical Debt that estimates industry IT debt is at $500 billion—and on target to reach $1 trillion by 2015. He also talks about the importance of Software Analysis & Measurement to manage Technical Debt, how to measure debt continuously to control TCO of the application lifecycle and include debt measurement in project management and prioritization.
About Indium Software - Software Testing Service Offering Indium Software
Established in 1999, Indium Software is a global Independent Software Testing Service Provider with multi-domain focus, fostered by IP-led innovation. The core of Indium’s objective to servicing our global customers can be explained with this simple line: “We’re small enough to care, large enough to deliver.” Indium has offices in California, New Jersey & Georgia, USA; Kuala Lumpur, Malaysia and Global Delivery Centers in Chennai & Bengaluru, India. We are a preferred testing vendor for enterprise and ISV customers ranging from fortune 100 to 5000 companies in the US, Canada, India, Malaysia, Singapore, Middle East, UK, Netherlands and Turkey. Irrespective of the size of the testing project, we always have only an A-team handling the customer. This is what gives credence to our motto ‘We’re Small Enough to Care, Large Enough to Deliver.’
The state of Georgia is a valued Computer Aid, Inc. (CAI) customer who is seeing great success with both APO and PPM. From their Director of Enterprise Governance and Planning,
"The CAI solution provides a governance layer of process discipline, best practices, and predictive analysis to reduce risk and improve project success, regardless of the PPM tool used by agency project teams."
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
Explore our most comprehensive guide on lookback analysis at SafePaaS, covering access governance and how it can transform modern ERP audits. Browse now!
Personal Brand Statement:
As an Army veteran dedicated to lifelong learning, I bring a disciplined, strategic mindset to my pursuits. I am constantly expanding my knowledge to innovate and lead effectively. My journey is driven by a commitment to excellence, and to make a meaningful impact in the world.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Remote sensing and monitoring are changing the mining industry for the better. These are providing innovative solutions to long-standing challenges. Those related to exploration, extraction, and overall environmental management by mining technology companies Odisha. These technologies make use of satellite imaging, aerial photography and sensors to collect data that might be inaccessible or from hazardous locations. With the use of this technology, mining operations are becoming increasingly efficient. Let us gain more insight into the key aspects associated with remote sensing and monitoring when it comes to mining.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
2. CAI Company Overview
3,000 Associates Worldwide
•
$370 Million in Revenue in 2012
•
34 U.S. Metropolitan Offices; 6 Major Delivery Centers
(US & Offshore)
•
Global offices : Toronto, London, Buenos Aires, Kuwait
and Sydney
•
Off-shore facilities : Philippines, China, India, Argentina
•
DRIVERS
30+ Years in IT Services, Privately Held
•
FACTS
•
Process & Metrics Driven -> Consistent Delivery
•
Performance & Value Measures -> drive results
•
Experts in CMMI, ITIL, PMBOK, SAS 70, Six Sigma
•
Strong Customer Loyalty, Long term clients
•
ITMPI.org -> Contribution of industry experts
•
Financial Strength & Stability
2
5. Current OD Situation
• Significant demand for new projects, enhancements &
ongoing support
– Speed of delivery critical for business success
• Legacy modernization efforts underway
• Cost reduction initiatives across IT (ex. Peak usage)
• Funding model provides capital $$ for new projects
– Historically use staff aug for project work
• Market strained for good, local resources
– Longer time from posting to selection,
– Staffing issues are costly
• Considering alternatives for increasing delivery speed &
capability
5
6. Improved Capability Level
CAI Management Focus
Optimization
Control
Performance Metrics
Quality Management
Workflow Management
Productivity Management
Process Management
Visibility
Customer Sat Mgmt
Capture All Work
Estimating Process
Classify All Work
Resource Planning
Resource Tracking
Prioritization of Work
Detailed Time Reporting
Issue Management
6
Cumulative Timeline
Support Mitigation
7. Increasing Delivery Capability w/ CAI
Application Support - free up employees &
SMEs for projects, while reducing support
footprint
– Leverage SMEs business knowledge &
relationships for efficiency on projects
– Level 3 support to get developers out of support
– Level 2 support to triage incident, freeing up
developer support time
– Reduce application support footprint & costs
7
8. Transition in < 90 Days
Detailed planning to ensure team is productive
Organized knowledge capture & transition
between people
Living documentation on systems, owned by OD –
stays forever
Confirm processes & baseline performance
measures
Implement in workflow tool to enforce time/metrics
gathering & process adherence
8
9. Reduce the Support Footprint
Allocate time to priority applications
Reduce # of Incidents (disruptions)
Eliminate low value, repetitive work
9
10. Service Level Based Contracts
Service Level Performance, Q4 2012
Full Visibility
10
11. Increasing Delivery Capability w/ CAI
Enhancement Delivery services to augment
existing support teams
– Expand current team ability to deliver business
requested functionality
Software Development teams to expand
delivery capability
– “Fixed price” approach results in speed &
repeatability
11
12. Standardized Estimating
• Based on historical actuals
SDLC
Compliance
• Applicable to the work, not
individuals
Requirements
Technology
• Personal performance
measures
• Improve business relationships
by delivering on-time, within
estimate
12
Standard Estimate
13. Award Winning Software
•
CAI's work for Palm Beach County's Health Beginnings project was recognized
as a 2012 Computeworld “Top 10 Innovators.” We received a gold medal
and place in the 2012 archives of the Library of Congress.
•
CAI's ePermitting System for Highway Occupancy Permits for PennDOT
received the Best Use of Innovation Award from the American Association of
State Highway and Transportation Officials (AASHTO) 2011.
•
CAI’s USA FoodSafety product for the PA Dept of Agriculture received
“Technology Innovation” award from NASCIO – October 2012
•
CAI’s USA HERDS and LIMS received the National Agribusiness Technology
Center’s “Best Available Technology” award 2009.
CAI’s E-Grants system for electronic grant management won the 2009 Council
of State Governments' Innovations Award
•
13
15. Increasing Delivery Capability
Project Management/Business Analyst
augmentation to spin up additional projects
– PM/BA transition plan, using OD life cycle,
reduces learning time and improves proficiency
15
16. CAI Competencies
Core Services
Measurable Success
• Legacy Modernization
Application Maintenance • Service Desk
• Knowledge Management
Software Development
Managed Staffing &
Staff Augmentation
IT Consulting
• Project Management
• Architect, Design & Develop
• Quality & Testing Practice
• National & Local Recruiting
• Major Vendor Network
• Back Office Operations
• Assessments
• Install Best Practices
• Governance & Visibility
16
On-time
Within Budget
High Quality
Customer Sat
Onsite, Offsite &
Offshore (extending
US
operations at lower costs)
17. The CAI Customer Experience
• Commitment to performance & measurable
outcomes
• Customized delivery model
• Very strong execution capability – rigor &
discipline in our work
• Long tenured staff
• Creative problem solving
• Honesty & full visibility
• Clear contracts – know what you are getting
• Management participation & loyalty to your
success
17