The document describes TNAU CRMD, a customer relationship management database for TNAU developed using SugarCRM. It stores student, alumni, professor and scientist data. The objectives are to provide an easy interface for data access and CRM tools. It currently stores 742 records across categories. Future expansions planned include call center applications, email and social media integration, and mobile access. The conclusion states that TNAU CRMD provides a comprehensive platform for relationship management at TNAU.

1. TNAU CRMD- A Customer
Relationship Management
Datahouse for TNAU
Under the Guidance of By
Dr.N.Senthil (Professor) V.Neethikumar
BTI-09-018
TNAU Genomics – http://datahouse.tnaualumni.com

2. Introduction
• Every great business starts with a great
relationship. Every great relationship starts with
You.
• The strategy for establishing, developing and
maintaining these relationships is CRM.
(Customer Relationship Management).
• The system that support this strategy is TNAU
CRMD software.
• TNAU CRMD offers unrivalled flexibility to design
CRM applications and processes based on our
needs.
TNAU Genomics – http://datahouse.tnaualumni.com

3. Objective
• To provide an easy user friendly integrated multi user
interface for easy accessing and retrieval of data.
• To provide an Customer Relationship
Management(CRM) oriented applications and tools
using open source sugarCRM technology.
TNAU Genomics – http://datahouse.tnaualumni.com

4. Designing of TNAU CRMD
• TNAU CRMD is designed using SugarCRM software(Open
source sugar community edition).
• Downloadable from www.sugarcrm.com
• It was an Database designed using HTML,PHP web languages.
• Hosted in web server Url:datahouse.tnaualumni.com
• After hosting, the source code is fully customized.
• Setting search options
• Importing data in.CSV format.
TNAU Genomics – http://datahouse.tnaualumni.com

5. Why sugarCRM?
• Open Source
• Customizable without restriction
• Run and Access anywhere
• Multiple users at same time
• Multiple Deployment option
• More Powerful Search
• Multilingual support -27 languages
• Faster Performance
• Mobile Versatility
• Integration of Multiple software
programs
TNAU Genomics – http://datahouse.tnaualumni.com

6. Applications of TNAU CRMD
• Storing
 student information
 student passport information
 Hostel and mess fee payment
 Tuition fee payment
 Scholarship details
 Professors & Scientists salary details
• Organizing
 Placement coordination
 Alumni movement
• Calendar-scheduling meetings and events.
-Inviting and reminding using email and sms.
TNAU Genomics – http://datahouse.tnaualumni.com

7. Current status of TNAU CRMD
• Total =742
• UG=486
• PG & PhD=165
• Scientists & Professors=91
TNAU Genomics – http://datahouse.tnaualumni.com

8. Search Page
TNAU Genomics – http://datahouse.tnaualumni.com

9. Result-List View
TNAU Genomics – http://datahouse.tnaualumni.com

10. Result-Detail View
TNAU Genomics – http://datahouse.tnaualumni.com

11. Future expansion of TNAU CRMD
• Call center- call center application gives an
incredibly fast, multi-channel Agent Desktop
application to access all relevant customer
information from within a single application.
• Email integration-integrating with Microsoft
Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.
• Google Apps Integration-integrating Gmail, Google
Docs, Google Calendar, Google Contacts, and
Android mobile devices.
• MobileCRM- Supports iphone, ipad, android phones
and tablets.
• Social CRM- Facebook, LinkedIn, Twitter,.
TNAU Genomics – http://datahouse.tnaualumni.com

12. Conclusion
• Datahouse has huge expansion properties in both
horizontal and vertical direction.
• More Students, Staffs, Professors, Scientists and
employs data will be added frequently.
• More features like email ,social CRM, Mobile
CRM, Google integration will be added in coming
days.
• SugarCRM continuously working on development
of new technologies and integrating all in one
comprehensive platform. TNAU CRMD will
provide an one stop solution for TNAU.
TNAU Genomics – http://datahouse.tnaualumni.com

13. Reference
• www.sugarcrm.com