TNAU CRMD - TNAU Customer Relationship Management Database (model)

1. TNAU CRMD- A Customer
Relationship Management
Datahouse for TNAU
Under the Guidance of
Dr.N.Senthil (Professor)
By
V.Neethikumar
BTI-09-018
TNAU Genomics – http://datahouse.tnaualumni.com

2. Introduction
• Every great business starts with a great
relationship. Every great relationship starts with
You.
• The strategy for establishing, developing and
maintaining these relationships is CRM.
(Customer Relationship Management).
• The system that support this strategy is TNAU
CRMD software.
• TNAU CRMD offers unrivalled flexibility to design
CRM applications and processes based on our
needs.
TNAU Genomics – http://datahouse.tnaualumni.com

3. Objective
• To provide an easy user friendly integrated multi user
interface for easy accessing and retrieval of data.
• To
provide
an
Customer
Relationship
Management(CRM) oriented applications and tools
using open source sugarCRM technology.
TNAU Genomics – http://datahouse.tnaualumni.com

4. Designing of TNAU CRMD
• TNAU CRMD is designed using SugarCRM software(Open
source sugar community edition).
• Downloadable from www.sugarcrm.com
• It was an Database designed using HTML,PHP web languages.
• Hosted in web server Url:datahouse.tnaualumni.com
• After hosting, the source code is fully customized.
• Setting search options
• Importing data in.CSV format.
TNAU Genomics – http://datahouse.tnaualumni.com

5. Why sugarCRM?
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Open Source
Customizable without restriction
Run and Access anywhere
Multiple users at same time
Multiple Deployment option
More Powerful Search
Multilingual support -27 languages
Faster Performance
Mobile Versatility
Integration of Multiple software
programs
TNAU Genomics – http://datahouse.tnaualumni.com

6. Applications of TNAU CRMD
• Storing
 student information
 student passport information
 Hostel and mess fee payment
 Tuition fee payment
 Scholarship details
 Professors & Scientists salary details
• Organizing
 Placement coordination
 Alumni movement
• Calendar-scheduling meetings and events.
-Inviting and reminding using email and sms.
TNAU Genomics – http://datahouse.tnaualumni.com

7. Current status of TNAU CRMD
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Total =742
UG=486
PG & PhD=165
Scientists & Professors=91
TNAU Genomics – http://datahouse.tnaualumni.com

8. Search Page
TNAU Genomics – http://datahouse.tnaualumni.com

9. Result-List View
TNAU Genomics – http://datahouse.tnaualumni.com

10. Result-Detail View
TNAU Genomics – http://datahouse.tnaualumni.com

11. Future expansion of TNAU CRMD
• Call center- call center application gives an
incredibly fast, multi-channel Agent Desktop
application to access all relevant customer
information from within a single application.
• Email integration-integrating with Microsoft
Outlook, IBM Lotus Notes, Gmail, Yahoo! Mail.
• Google Apps Integration-integrating Gmail, Google
Docs, Google Calendar, Google Contacts, and
Android mobile devices.
• MobileCRM- Supports iphone, ipad, android phones
and tablets.
• Social CRM- Facebook, LinkedIn, Twitter,.
TNAU Genomics – http://datahouse.tnaualumni.com

12. Conclusion
• Datahouse has huge expansion properties in both
horizontal and vertical direction.
• More Students, Staffs, Professors, Scientists and
employs data will be added frequently.
• More features like email ,social CRM, Mobile
CRM, Google integration will be added in coming
days.
• SugarCRM continuously working on development
of new technologies and integrating all in one
comprehensive platform. TNAU CRMD will
provide an one stop solution for TNAU.
TNAU Genomics – http://datahouse.tnaualumni.com

13. Reference
• www.sugarcrm.com