Tim Brown is an experienced IT Director seeking a new position. He has over 15 years of experience managing IT operations including infrastructure support, project management, budgeting, and vendor relations. His experience spans various industries and includes roles such as Network Administrator, MIS Manager, and IT Director. He is proficient with technologies like VMware, Windows Server, Active Directory, Exchange, and networking concepts.

1. Tim Brown
4418 Pensacola Dr.
Fayetteville, North Carolina 28348
Email: tbrownbiz@gmail.com
Phone: 252-398-2112
http://www.linkedin.com/in/timothydbrown/
Summary:
The journey of my career from PC Tech to IT Manager to IT Director has taught me a great deal about
supporting all aspects of Information Technology, from workstation support to infrastructure management
to business continuity to cost-benefit analysis. My resume clearly illustrates my broad range of technical
experience; however, my strengths lie in directing, documenting and managing all aspects of IT
operations and projects. My goal is to find an organization that matches both my personality and technical
passion where I can build a long-lasting business relationship involving loyalty, respect, and integrity. I
tend to thrive in a fast paced, highly strategic, team oriented environment in which the goal is deliver
results in order to gain and/or maintain a competitive edge.
Education/Certification:
University of North Carolina at Chapel Hill
Bachelor of Arts in Psychology (1997)
Windows 2000 MCSE Track, Advanced Internet Technologies, Acclaim division, Fayetteville, NC
Microsoft Approved Courses Taken:
-2151 Microsoft Windows 2000 Network and Operating System Essentials
-2152 Implementing Microsoft Windows 2000 Professional and Server
-2153 Designing a Microsoft Windows 2000 Network Infrastructure
-2154 Implementing and Administering Microsoft Windows 2000 Directory Services
-2150 Designing a Secure Microsoft Windows 2000 Network
-1561 Designing a Microsoft Windows 2000 Directory Services Infrastructure
-2010 Designing a Microsoft Windows 2000 Migration Strategy
Specialties(Small and Medium Business): TCO analysis, Business Continuity/Workflow, Disaster
Recovery, Project Management, Budgeting, Infrastructure Support, IT Performance Reporting, Vendor
Relations, Help Desk Management, Microsoft System Design and Administration,
Telecommunications/Network Design and Management, Remote Desktop Services, Microsoft Office
Suite, Spiceworks, Symantec Backup Exec.
RelatedWork Experience:
Systel Business Equipment, Fayetteville, NC 12/2010 – Present
IT Director
● To direct, document, and manage all aspects ofInformation Technology operations ,projects, and
expenditure.
● Supervise team of three (PC Technician, SystemAdministrator, Facilities/Infrastructure Coordinator).
● Evaluate and recommend technology purchases, policies, procedures and strategies to achieve business
goals and/or reduce total cost of ownership.
● Develop yearly department goals based on business needs and industry trends.
● Maintain IT and Telecommunications operating environment, inventory and help desk operations in a 10-
site WAN including a 10-person call center.
● Evaluate overall departmental performance.
● Major Projects/Contributions

2. o Coordinated 3M bonded T1 WAN infrastructure to 10M Fiber infrastructure using Century Link
Network Based Security to increase network speed and redundancy in a 10-site WAN
o Coordinated Telecommunications Vendor switch using Earthlink T1 and Adtran Channel Banks to
replace ATT POTS lines to reduce recurring cost by 25%
o Coordinated Nortel phone systemand call-center replacement with NEC SV8300 and Unified
Communication for Business Server in 10 total geographically separate locations using a mixture
of digital and VOIP phones.
o Coordinated 2 new WAN sites (Network, Telco, Infrastructure).
o Implemented virtual environment using HP servers and VMware 5 in order to consolidate physical
servers.
● Gained experience in the following technologies:
o VMware
o Hyper-V
o VOIP Phones and Networking Concepts (QOS, COS)
o Unified Messaging and Call Center Queuing (NEC SV8300 and UC for Business)
o Fortinet
o Cisco ASA
o Familiarity with Cloud-based technology (pros, cons,expenses analysis)
o Windows Server 2008 and 2012
o VLAN Concepts
o Network Redundancy (multiple Internet Service Providers)
o Google Docs
o Macintosh OS and internetworking with Windows Servers
o Ubuntu Linux
o Fog Server Imaging
o Spiceworks
o WhatsUp Gold Network Monitoring
o Exchange Server 2003
o Windows 7, 8, 10
o Active Directory Group Policies (advanced knowledge, including software deployment)
o LDAP integration and SSO with Microsoft Active Directory
o Barracuda Archiving Devices and Outlook Client
o Trend Micro WFBS (Antivirus and Hosted Email Security)
o ISCSI Concepts
o SNMP Concepts
o SSL Certificates
o Social Media and BYOD Policies
o WPA-2 Enterprise (Wireless) and Active Directory Integration
o HP Proliant Servers and ILO Management
The GEO Group, Inc. Winton, NC 12/2006 – 12/2010
MIS Manager,Rivers Correctional Facility
● Support and maintain a 150-node Novell, Windows, and Cisco environment
● Supervised one PC/Network Technician
● Overhaul, document, and maintain IS backup procedures and contingency plans
● Maintain systemsecurity and compliance with Federal Bureau of Prisons security program statements,
which are audited for compliance bi-annually.
● Responsible for strategic implementation of any IS related contract modifications
● Recommend and document changes in local IS policies, process,and quality control compliance standards
● Perform systemtraining on a regular basis to appropriate staff
● Monitor hardware and software for appropriate licensing requirements
● Develop and maintain IS budget and goals
● Document IS infrastructure and operational procedures for business continuity

3. ● Supplier/Vendor/Service Provider and contract work liaison
● Designed Inmate Education Lab using Group Policies to adhere to Federal policies
● Involved in transitioning from Novell 6.5 to SUSE Linux/OES2
Beasley Enterprises, Inc., Ahoskie, NC 1/2005 – 1/2007
IT Manager
● Maintain overall business continuity,IT infrastructure, and disasterrecovery for 150-node LAN and WAN
● Continue responsibilities of Network Administrator
● IT and Service project manager
● Supplier/Vendor/Service Provider and contract work liaison
● Choose and order related hardware and software solutions related to Petroleum retail market
● Support Telco (Nortel) equipment and vendorrelations
● Provide support and vendorrelations with VeriFone equipment
● Recommend, design, and implement technology for improved business intelligence
● Developed IT budget for 2006
● Led project to improve help desk effectiveness,in relation to cost,productivity, and customer service using
TrackIT! Software (MS SQL Database)
● Developed IT performance measurement and report figures monthly
● Analyzed current IT systems and operational procedures to reduce total cost of operation
● Hire, train, and supervise team of four service, maintenance, and retail technicians
● Involved with customer loyalty systemusing RF tags (Outsite Networks, Inc.)
● Involved in divestment of 42 convenience stores to multiple buyers
Beasley Enterprises, Inc., Ahoskie, NC 7/2004 – 1/2005
Network Administrator
● Problem solving and root cause analysis
● Support 150 node WAN (15 geographical locations in Northeastern North Carolina)
● Support MS based computer systems and retail peripherals in 42 convenience stores
● Act as coordinator for all Pinnacle related products including Oasis, Palm, PRM, and Pricebook
● Responsible for MS Active Directory, Exchange and SQL maintenance and disasterrecovery
● Work as liaison and initial support for MS Great Plains and EEnterprise.
● Implement and maintain Veritas Backup Exec for complete systembackups
● Implement and maintain Symantec Antivirus Corporate Edition
● Implement and maintain server maintenance plan
● Implement server consolidation plan
● Implement and support point-to-point VPN sites for 18 remote offices using Watchguard Products
MJ Soffe Company, Fayetteville, NC 12/1999 – 7/2004
PC/Network Technician
● Work in MIS department in coordination with help desk, network administrator, and systems administrator
● Help support 350-node Microsoft and Novell client-server network
● Help support WAN locations in California, Michigan, Missouri, Washington,and Massachusetts
● Involved in implementation and continued support of Microsoft Windows 2000 Terminal Server, and
Netmail server
● Maintain PC Hardware and Software integrity
● Responsible for Veritas Backup Exec disasterrecovery solutions of MS Windows servers