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INTERNET MARKET SEGMENTATION:
THE CASE OF CAMEROONS’ INTERNET MARKET.




                          ForisTel: connecting beyond others
HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME
LOCAL REALITIES.

Definitions:

•    Internet Market segmentation is a classification of potential private or
corporate customers by one or more characteristics, in order to identify groups
of customers, with common characteristics and needs.

•    Internet Target Market is a group of internet customers that the business
has decided to aim its marketing efforts and ultimately its merchandise.


Aim:

    To easily define a marketing mix strategy for product, distribution, promotion and
price that builds the internet service in a fashion that satisfy the internet target market.




                                                            ForisTel: connecting beyond others
HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME
LOCAL REALITIES.

Possible Traditional Internet segments:

•     Geographic segmentations, addresses (their location)

•    Demographic / socio-economic segmentation (gender, age, income, occupation, education,
household size, and stage in the family life cycle)

•     Psychographic segmentation (similar attitudes, values, and lifestyles)

•     Behavioural segmentation (occasions, degree of loyalty)

On the other hand, our local realities show that we can better segment the internet market base on
other parameters that takes spending to consideration. This may include:

•    Gender
•     Price
•     Interests
•     Location
•     Religion
•     Income
•     Size of Household

                                                                   ForisTel: connecting beyond others
HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME
LOCAL REALITIES.


  Local Realities:

           For the complexities that may arise segmenting the Local internet market
  on the bases of the defined parameters above, it may serve time, purpose and cost
  to merge and correlate traditional segmentation with local realities to come out
  with target groups that address our case.

          These segments could be mitigated to form target groups that may include
  amongst others:

  1.Students and children whose use of the internet is more directed to knowledge
  gain and socialising through social networks.
  2.Adults whose use of internet is to communicates.
  3.Professionals whose use of internet is to compliment work at home or out of
  office.
  4.Corporate bodies whose use is associated with general corporate operations.




                                                     ForisTel: connecting beyond others
HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME
LOCAL REALITIES.


Target group one, two and three may be considered for Mass Internet Market.while
four will be considered independently for corporate internet market.

Each segment is defined by the on-line behaviour of its members—traits such as the
amount of time they actively spend on-line, the number of pages and sites they
access, the time they spend actively viewing each page, and the kinds of sites they
visit.

The challenge is that each of these segments has different needs, so marketers must
distinguish among the segments their sites attractions and match their site strategies
to the needs of the targeted segments.

The local mass market base on the above segmentation assumptions could be
further identified as Home Riders, Generational adventurers, Transit masters and
Hot sellers



                                                        ForisTel: connecting beyond others
CASE STUDY: PROPOSED SEGMENTATION OF
      INTERNET MARKET

               This market segment are internet users who will like to remain at home
 Segment 1:    and browse the www. They will use home computers and personal
Home Riders.
               laptops. In most cases, these laptops have high speed processors

               The service here tend to attract middle and upper level professionals
               who may like to take work at home.

               Here, price offered by service providers may not necessary be a
               problem. Rather, service reliability and efficiency may be the issue that
               matters for the client to decide on which service provider to chose.



                     Primary Motivation:                •Privacy
                                                         •Status
                                                 •Nostalgia   about home



                                                         ForisTel: connecting beyond others
CASE STUDY: PROPOSED SEGMENTATION OF
     INTERNET MARKET

                   This market segment include internet users who depend on sponsors
                   for their income. They will like to browse the www from home with
Segment 2:         use of home computers and personal laptops. The common
                   characteristics of these computers is that the are imported second
Generational       handed computers that may not have high speed RAMs and
adventurers.       processors.

                    The customers here will typically include Children in middle and
                   upper class income families who have the opportunity to adventure
                   over the net.

                   Finally, it will include students that will prefer to carry out online
                   research on particular topics of interest on the www.
                   Price of the internet service here may be a major determinant for
                   purchase decisions.
                                                              •Gain Knowledge
               Primary Motivation:
                                                   •Enhance fun with the rest of the world.
                                                                •Affiliations


                                                              ForisTel: connecting beyond others
CASE STUDY: PROPOSED SEGMENTATION OF
        INTERNET MARKET



                   This market segment are internet users who are professionals for
  Segment 3:       corporate bodies that are always out of office for missions and will like
Transit Masters.
                   to remain connected to www. They will use advanced corporate laptops.

                   The service here tend to attract professionals who may not directly be
                   responsible for the internet bills. This implies that price may not
                   necessarily be an issue for the decision to use the service provider. How
                   ever, a decision will be got base on reliability, efficiency of service
                   providers and connectivity in terms of network coverage.




                   Primary Motivation:                             •Status

                                                           •Work    cautiousness

                                                           ForisTel: connecting beyond others
CASE STUDY: PROPOSED SEGMENTATION OF
         INTERNET MARKET

                    Customers in this segment will typical operate what is locally called cyber
                    café. They are not corporate in nature but they subscribe fast internet
                    services to retail to clients who may equally fall in the segments identified
Segment 4:
                    above. In most cases, they will use computers with high speed
Hot sellers.
     .
                    processors. They will equally have standby technicians to verify any
                    failure in connectivity.

                    Common characteristic here is that a majority of users will not like
                    service providers to trace their identity. Ethically this may not be correct
                    as it provide home for scamming or mass internet crimes.

                    Price may or may not necessarily be an issue depending on the broker
                    for the decision to use the service provider. How ever, a decision will be
                    got base on reliability, efficiency of service providers and connectivity to
                    ensure customer satisfaction.


                                                           •Businessprofit
               Primary Motivation:                     •Customer satisfaction
                                                          •Hidden identity


                                                               ForisTel: connecting beyond others
Yes, we could meet the Cameroon internet dream
by making internet services available and affordable
         to the masses with a difference.

              “the best is around you”



                   THANK YOU




                                    ForisTel: connecting beyond others

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internet market segmentation

  • 1. INTERNET MARKET SEGMENTATION: THE CASE OF CAMEROONS’ INTERNET MARKET. ForisTel: connecting beyond others
  • 2. HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME LOCAL REALITIES. Definitions: • Internet Market segmentation is a classification of potential private or corporate customers by one or more characteristics, in order to identify groups of customers, with common characteristics and needs. • Internet Target Market is a group of internet customers that the business has decided to aim its marketing efforts and ultimately its merchandise. Aim: To easily define a marketing mix strategy for product, distribution, promotion and price that builds the internet service in a fashion that satisfy the internet target market. ForisTel: connecting beyond others
  • 3. HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME LOCAL REALITIES. Possible Traditional Internet segments: • Geographic segmentations, addresses (their location) • Demographic / socio-economic segmentation (gender, age, income, occupation, education, household size, and stage in the family life cycle) • Psychographic segmentation (similar attitudes, values, and lifestyles) • Behavioural segmentation (occasions, degree of loyalty) On the other hand, our local realities show that we can better segment the internet market base on other parameters that takes spending to consideration. This may include: • Gender • Price • Interests • Location • Religion • Income • Size of Household ForisTel: connecting beyond others
  • 4. HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME LOCAL REALITIES. Local Realities: For the complexities that may arise segmenting the Local internet market on the bases of the defined parameters above, it may serve time, purpose and cost to merge and correlate traditional segmentation with local realities to come out with target groups that address our case. These segments could be mitigated to form target groups that may include amongst others: 1.Students and children whose use of the internet is more directed to knowledge gain and socialising through social networks. 2.Adults whose use of internet is to communicates. 3.Professionals whose use of internet is to compliment work at home or out of office. 4.Corporate bodies whose use is associated with general corporate operations. ForisTel: connecting beyond others
  • 5. HOW TO SEGMENT INTERNET MARKET IN CAMEROON: SOME LOCAL REALITIES. Target group one, two and three may be considered for Mass Internet Market.while four will be considered independently for corporate internet market. Each segment is defined by the on-line behaviour of its members—traits such as the amount of time they actively spend on-line, the number of pages and sites they access, the time they spend actively viewing each page, and the kinds of sites they visit. The challenge is that each of these segments has different needs, so marketers must distinguish among the segments their sites attractions and match their site strategies to the needs of the targeted segments. The local mass market base on the above segmentation assumptions could be further identified as Home Riders, Generational adventurers, Transit masters and Hot sellers ForisTel: connecting beyond others
  • 6. CASE STUDY: PROPOSED SEGMENTATION OF INTERNET MARKET This market segment are internet users who will like to remain at home Segment 1: and browse the www. They will use home computers and personal Home Riders. laptops. In most cases, these laptops have high speed processors The service here tend to attract middle and upper level professionals who may like to take work at home. Here, price offered by service providers may not necessary be a problem. Rather, service reliability and efficiency may be the issue that matters for the client to decide on which service provider to chose. Primary Motivation: •Privacy •Status •Nostalgia about home ForisTel: connecting beyond others
  • 7. CASE STUDY: PROPOSED SEGMENTATION OF INTERNET MARKET This market segment include internet users who depend on sponsors for their income. They will like to browse the www from home with Segment 2: use of home computers and personal laptops. The common characteristics of these computers is that the are imported second Generational handed computers that may not have high speed RAMs and adventurers. processors. The customers here will typically include Children in middle and upper class income families who have the opportunity to adventure over the net. Finally, it will include students that will prefer to carry out online research on particular topics of interest on the www. Price of the internet service here may be a major determinant for purchase decisions. •Gain Knowledge Primary Motivation: •Enhance fun with the rest of the world. •Affiliations ForisTel: connecting beyond others
  • 8. CASE STUDY: PROPOSED SEGMENTATION OF INTERNET MARKET This market segment are internet users who are professionals for Segment 3: corporate bodies that are always out of office for missions and will like Transit Masters. to remain connected to www. They will use advanced corporate laptops. The service here tend to attract professionals who may not directly be responsible for the internet bills. This implies that price may not necessarily be an issue for the decision to use the service provider. How ever, a decision will be got base on reliability, efficiency of service providers and connectivity in terms of network coverage. Primary Motivation: •Status •Work cautiousness ForisTel: connecting beyond others
  • 9. CASE STUDY: PROPOSED SEGMENTATION OF INTERNET MARKET Customers in this segment will typical operate what is locally called cyber café. They are not corporate in nature but they subscribe fast internet services to retail to clients who may equally fall in the segments identified Segment 4: above. In most cases, they will use computers with high speed Hot sellers. . processors. They will equally have standby technicians to verify any failure in connectivity. Common characteristic here is that a majority of users will not like service providers to trace their identity. Ethically this may not be correct as it provide home for scamming or mass internet crimes. Price may or may not necessarily be an issue depending on the broker for the decision to use the service provider. How ever, a decision will be got base on reliability, efficiency of service providers and connectivity to ensure customer satisfaction. •Businessprofit Primary Motivation: •Customer satisfaction •Hidden identity ForisTel: connecting beyond others
  • 10. Yes, we could meet the Cameroon internet dream by making internet services available and affordable to the masses with a difference. “the best is around you” THANK YOU ForisTel: connecting beyond others