Modern business process management (BPM) software has evolved from a simple automation tool to a critical asset for driving digital transformation, integrating people, processes, and technology. Key BPM functionalities include improving employee-customer relations, enabling automation, and providing real-time analytics, all of which enhance operational efficiency and collaboration. Appian stands out in the BPM market by helping companies streamline operations and make informed decisions quickly.

1. The Three Pillars of Modern
Business Process Management
Solutions

2. Business process management (BPM)
software systems have been helping
organizations for a long time.
What started as a process refinement
and automation tool has since evolved
into an important business asset.

3. Modern BPM drives digital
transformation and keeps
up with the trends of social,
mobile and cloud-focused
businesses.
BPM is about connecting
people, processes
and technologies.

4. Employee-customer
relations underpin
just about every facet
of business success.
Keeping customers happy
and engaged has become
the vital competitive
differentiator between
today’s businesses, and
people are the center
of these relationships.
People

5. BPM Software Capabilities
Build process
capabilities into apps
Incorporate task
management
functionality into
operations
Provide visibility
into both analytics
and real-time data
Route processes based
on employee skills
Positive interactions

6. Happy, efficient
employees are often well
positioned to meet
customer demands.
This eliminates many
tedious operations and
red-tape procedures.
BPM software
capabilities add up
to create a people-focused
work environment.

7. In a nutshell, a business
process is a set of
activities or transactions
that are completed on
a consistent basis.
For example, signing
up a new customer is
a process.
Processes

8. In many cases, a process will:
Require input from multiple stakeholders
Potentially involve both internal and external users
Demand a variety of data types
Incorporate repeatable workflows that can be automated

9. BPM Software Foundation
Identify what processes a
business is doing
Map out how those processes
interact
Identify opportunities
for automation
Enact the necessary scripts and
data engines needed
for automation systems
BPM solutions
allow companies
to establish
internal
policies/rules
and enforce
them.

10. The value of IT innovation is directly associated with
how well technology aligns with business needs.
BPM has always centered on people and processes,
and has evolved into a digital transformation enabler
by adding technology to the equation.
Technology

11. The key ways BPM includes
technology are by:
Incorporating data into user dashboards.
Aligning processes and application functionality.
Accelerating app delivery.
All of the information feeding into BPM systems allow the software
to provide deep analysis into trends and patterns.

12. Bringing People, Processes
and Technology Together
When businesses effectively converge
people, processes and technology, they
are able to streamline operations.
Allowing user access to all data they
need leads to better collaboration,
which results in faster decision-making
with reduced risk.

13. All the mentioned capabilities
are what make Appian truly
unique in the BPM and
application platform market.
Appian is Truly Unique

14. Appian helps companies with:
All of this and more at the speed of the digital enterprise.
Organizing
their efforts
Integrating
their systems
Taking action
in the most intelligent
way possible

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