Business process management (BPM) aims to continuously improve business processes to better align an organization with customer needs. It promotes effectiveness, efficiency, innovation, and integration with technology. Successful BPM implementations understand the business architecture, engage stakeholders, take an iterative approach, tackle the right projects, and achieve business results through a series of small successes.

1. BPM Implementation - Success Criteria and Best Practice Alan McSweeney

4. Lessons Learned From Large Systems Implementation 80 % 65 % 60 % 50 % 45 % 35 % 35 % 30 % 20 % More attention on process optimisation Align systematically to company goals Pay more attention to understanding the subject area spanned Outsource project management of the project to a third party Increase investment in training Greater employees involvement Enforce changes more courageously Identify and capture proof of benefits and saving as part of scope Avoid big-bang implementations 55 % Implementation of a management information system as part of scope

21. Service Orientation – Aligning IT with Business Dynamic Static AR IT Assets Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service Trading Partners Legacy Systems Web Sites Databases Core Applications

22. Service Orientation – Aligning IT with Business Dynamic Static AR Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service IT Assets Trading Partners Legacy Systems Web Sites Databases Core Applications Mixed IT Systems and Applications

23. Service Orientation – Aligning IT with Business Dynamic Static AR Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service IT Assets Trading Partners Legacy Systems Web Sites Databases Core Applications Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Business Model

24. Service Orientation – Aligning IT with Business Dynamic Static AR Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service IT Assets Trading Partners Legacy Systems Web Sites Databases Core Applications Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Business / IT Gap

25. Service Orientation – Aligning IT with Business Dynamic Static AR IT Assets Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service Trading Partners Legacy Systems Web Sites Databases Core Applications Business Processes Bridges the Gap

26. Service Orientation – Aligning IT with Business Dynamic Static AR IT Assets Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service Service Oriented Architecture IT Assets Trading Partners Legacy Systems Web Sites Databases Core Applications Business Processes Bridges the Gap

27. Service Orientation – Aligning IT with Business Dynamic Static AR IT Assets Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service Service Oriented Architecture IT Assets Trading Partners Legacy Systems Web Sites Databases Core Applications Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Business Process Management

28. Service Orientation – Aligning IT with Business Dynamic Static AR IT Assets Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service Service Oriented Architecture IT Assets Trading Partners Legacy Systems Web Sites Databases Core Applications Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Business Process Management Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Process Improvement

29. Connecting Business and IT Dynamic Static IT Assets Accountability Reduce Cost New Channels Visibility New Services Customer Service Shareholder Value Governance Business Drivers Business Requirements Better Information insight Support Business Requirements Faster Efficient Delivery Of New Services Automation of Existing Processes Reusable, Standard Services Standard Integration of Services Business Processes Services Services Services Services Business Service Business Service Business Service Business Service Services Business Service Trading Partners Legacy Systems Web Sites Databases Core Applications Business Analysis SOA Layer