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Human Resources Shared Services
- 1. Human Resources Department: HROperating Models
- 2. What is aShared Service Model? Organisations utilise a shared service model as an efficient way of organising activities within their HR department. HR shared services allow these activities to be available to a number of people who would provide routine administration of HR functions to the customer; functions such as Payroll advice. This shared services model based on the work of Dave Ulrich led to organisational benefits which included; reduction of cost and increased quality of services provided to customers.
- 3. University of PortsmouthShared Service Business Partners Carol Carter Dominique Shore Sue Davies Centres of Expertise Occupational Health Pay and Reward Pensions Equality and Diversity Recruitment and Selection Strategy and Planning Health and Safety Management and Staff Development Service Centre Manager: Paula Biggs No of staff: 11 Total number of staff employed/supported: Over 2500! One of the city’s largest employers
- 4. “ ” “The key toshared services is treating what was once a corporate service like a whole new business. This is achieved by duplicating the environment of an independent service business, including customers, counting costs, and letting in the competition. Just as market competition improves a firm, so it will improve your in-house business” (QUOTE FROM JBS) Other larger organisations also make use of this Shared Service Model…they include:
- 5. University of Nottingham Whatdoes the department look like? http://www.nottingham.ac.uk/hr/documents/hr-service-structure.pdf
- 6. HR Partnerssupport their respective schools/colleges with: • strategic HR-related matters • change management • non-routine, complex casework (e.g. disciplinary, grievances, capability, dignity at work, attendance management) Approx. 9 BP employed…according to the area of work e.g. faculty of arts, faculty of science. BUSINESS PARTNERING:
- 7. Specialist Services StrategicProjects HR Systems and MI Talent and Resourcing Policy and Development Pay and Reward Planning Adviser Equality and Diversity Professional development which is subdivided into: Continual Professional Development; Leadership and Management development; Learning and Teaching; Equality and Diversity; Welcome and Introduction; Apprenticeships Safety office – Health and Safety Legislations
- 8. Service Centre (Employment Services) Employment Services are the first point of contact for general HR enquires including: Recruitment, HR policy and processes and HR administration. Number of staff they support? 2,376 ( Student/Staff Ratio 13/14) Head of Employment Services: Name: Jamie Tennant Contact: jamie.tennant@nottingham.ac.uk
- 9. University of Aberdeen Whatdoes the department look like? http://www.abdn.ac.uk/staffnet/documents/UNTITLED.pdf
- 10. BUSINESS PARTNERING: HRBusiness Partners support managers on strategic HR-related matters and organisational objectives such as: a. performance management b. organisational design and development c. change management d. strategic resourcing Approx. 9 BP employed…according to the area of work e.g. faculty of arts, faculty of science.
- 11. Specialist Services StrategicProjects HR Policy Pay and Reward Organisational Development Equality and Diversity Staff Development Health and Safety
- 12. Service Centre (Employment Services) Known as employment services are the first point of contact for any general HR enquires, which ranges from: recruitment, terms and conditions, annual leave to assistance with casework such as attendance management at work Number of Staff they Support? 1,032 ( Student/Staff Ratio 13/14) Head of Employment Services: Name: Lynda Johnston Contact: lynda.johnston@abdn.ac.uk
- 13. Heriot-Watt University What doesthe department look like?
- 15. They focuson the relationship between Human Resources Department and customers. They deal with: • Strategic planning issues • Change management • Restructuring • Any other issues that affect more than one person There are 3 HR Partners in the organisation: Schools; Professional Services; International, Management and Projects BUSINESS PARTNERING:
- 16. The specialistteams support the operational issues; they also manage the development of HR policies, procedures and guidance. Occupational Health Resourcing Staff Development Specialist Services
- 17. Service Centre (HR Services) They are the first point of contact for any general HR enquires, they help to ensure consistency of their approach and improve the quality of the services they provide Number of Staff they Support? 645( Student/Staff Ratio 13/14) Head of HR Services: Name: Helen Hymers Contact: h.e.hymers@hw.ac.uk
- 18. BUSINESS PARTNERING: HRPartners support the university with any strategic planning etc. There are 3 BP in the organisation: Academic Affairs; Education; Research and Enterprise
- 19. The specialistteams support the operational issues; they also manage the development of HR policies, procedures and guidance. These are the three main specialist services: all have managers, who have HR administrators and Advisors. Staff Development Occupational Health Recruitment and Contracts Specialist Services
- 20. Service Centre (HR Services) They are the first point of contact for any general HR enquire: Employee Services and HR Information Systems Number of Staff they Support? 2,500 (Facts and Reputation) Head of HR Services: Name: Alison North Contact: a.a.north@hull.ac.uk
- 21. They workclosely to the senior leaders to develop effective ways to fulfil the aims of the organisation such as strategic planning. There are 14 BP employed in this organisation dealing with issues relevant to faculties and departments; who are supported by 6 HR Advisors. BUSINESS PARTNERING:
- 22. Policy andRewards Equality and Diversity Occupational Health Health and Safety People Development Change Team Trent HR support Team Recruitment Team Specialist Services
- 23. They dealwith general HR enquires but more specifically issues regarding Payroll and HR administration; Recruitment and Temporary/Casual staff claims Number of Staff they support? 4,420 (Annual Review 13) Head of Employee Services: Name: Rob Tinley Contact: R.S.Tinley@exeter.ac.uk Service Centre (Employee Services)
- 24.
- 25. They supportthe academic coordinators and head of departments with complex caseworks; restructuring of departments; medium-term planning; strategic people management and other people management issues. There are 4 BP in the organisation supporting the academic staffs and their department BUSINESS PARTNERING:
- 26. Chair andSenior management Recruitment Occupational Health Pensions Rewards Staff Development Researcher Development Leadership and Management Development Specialist Services
- 27. HR Servicesare the first point of contact for general HR queries which varies from recruitment to HR policies and Procedures. Number of staff they support? 3,790 (key Facts 13/14) Head of HR services: Name: Rob Hargrave Contact: rob.hargrave@york.ac.uk Service Centre (HR Services)
- 28. They provideprofessional advice to academic staff ranging from the Deans to HR Solutions which include resource planning; senior recruitment and organisational change that are inline with the university’s people strategy. There are 5 BP employed who are assisted by 2 staffs and other HR advisors. BUSINESS PARTNERING:
- 29. Payroll Organisationaland Educational Development Safety, Health and Well being Recruitment and Contracts Specialist Services
- 30. Service DeliveryTeam are responsible for queries on all aspects of recruitment and contracts from managers to individuals. They are responsible for advertising to issuing the contracts Number of staff they support? 2,357 (Annual Review 2014) Head of HR services: Name: David Owen Contact: a.d.owen@lancaster.ac.uk Service Centre (Service Delivery)
- 31. Also knownas The Advisory Team offer support and in-depth guidance in all HR issues. They work with Senior Managers and Directorates to develop strategic plans; devise expert HR advice on day-today HR related matters ranging from recruitment to rewards. There are 7 BP employed supported by 5 HR officers who provide operational support to faculties and departments; interpret and implement policies and processes. BUSINESS PARTNERING:
- 32. Organisational Development Equality and Diversity Occupational Health Health and Safety Projects and Policies Administration Team Leadership Team Specialist Services
- 33. Service Centre (HR Services) HR Services Team provide administration support through the lifecycle of employment. They are also responsible for advertising and recruiting staff within the university. Number of staff they support? 1,051( Student/Staff Ratio 13/14) Head of HR services: Name: Fiona Parkinson Contact: fiona.parkinson@dmu.ac.uk
- 34. Other universities thatalso use shared services include: (enough information was not provided) University of Greenwich University of Southampton University of St Andrews University of Stirling University of Leicester University of Essex Queen Margaret University Edinburgh Glyndwr University Wales University of Bradford University of Reading
- 35. Universities and theirService Centre Manager’s contact details: University Name of Centre Manager Contact details Nottingham Employment Services Jamie Tenant jamie.tennant@nottingham.ac.uk Aberdeen Employment Services Lynda Johnston lynda.johnston@abdn.ac.uk Tel: +44 (0)1224 273860 Heriot-Watt HR Services Helen Hymers h.e.hymers@hw.ac.uk Hull HR Services Alison North a.a.north@hull.ac.uk Exeter Employee Services Rob Tinley R.S.Tinley@exeter.ac.uk Tel: +44 (0)1392 722060 York HR Services Rob Hargrave rob.hargrave@york.ac.uk Tel:+ 44 (0)1904 32 4849 Lancaster Service Delivery David Owen a.d.owen@lancaster.ac.uk Tel: +44 (0)1524 5-10644 De Montfort HR Services Fiona Parkinson fiona.parkinson@dmu.ac.uk Tel: +44 (0)116 207 8080
- 36. References http://www.thecompleteuniversityguide.co.uk/league-tables/rankings http://www.port.ac.uk/departments/services/humanresources/ http://www.nottingham.ac.uk/hr/index.aspx http://www.abdn.ac.uk/staffnet/working-here/about-hr-994.php http://www1.hw.ac.uk/hr/ http://www2.hull.ac.uk/administration/jobs/contact-the-hr-team.aspx http://www.exeter.ac.uk/staff/employment/abouthr/ http://www.york.ac.uk/admin/hr/ http://www.lancaster.ac.uk/hr/ http://www.dmu.ac.uk/dmu-staff/people-and-organisational-development/people-management- handbook/contacts/human-resources.aspx