This document discusses the importance of verbal and non-verbal communication. It begins by providing a brief history of research on non-verbal communication and defines verbal communication as involving words and non-verbal communication as body language, facial expressions, and intonations. It then explains that non-verbal communication provides additional context and meaning beyond what is said verbally. The document proceeds to describe various elements of non-verbal communication, including facial expressions, gestures, paralinguistics, body language, proxemics, eye gaze, haptics, appearance, and artifacts. It emphasizes that understanding non-verbal communication can help people more effectively understand and communicate with each other.

1. The Importance of Verbal &
Non Verbal Communication
Ns. Amalia Senja.,M.Kep

2. History
• Scientific research on nonverbal communication
and behavior began with the 1872 publication of
Charles Darwin's The Expression of the
Emotions in Man and Animals.

3. Definition
• Verbal communication :
Communication involving words, spoken,
written or signed
• Non verbal communication :
body language, facial expressions and
intonations

4. • Have you ever been in the situation when
you really didn't believe what someone was
saying? Did you have a sense that something
didn't ring true or a gut feeling that all was
not right? Perhaps they were saying
"Yes" yet their heads were shaking "No"?

5. NEXT
• The difference between the words people speak
and our understanding of what they are saying
comes from non-verbal communication,
otherwise known as "body language." By
developing your awareness of the signs and
signals of body language, you can more easily
understand other people, and more effectively
communicate with them.

6. Non Verbal

7. Non Verbal Communication
1. Facial Expressions
2. Gestures
3. Paralinguistics
4. Body Language and Posture
5. Proxemics
6. Eye Gaze
7. Haptics
8. Appearance
9. Artifacts

8. NEXT..
• While nonverbal communication and
behavior can vary dramatically between
cultures, the facial expressions for
happiness, sadness, anger, and fear are
similar throughout the world.
• Common gestures include waving,
pointing, and using fingers to indicate
numeric amounts. Other gestures are
arbitrary and related to culture.

9. NEXT ..
• Paralinguistics refers to vocal communication that is
separate from actual language. This includes factors
such as tone of voice, loudness, inflection and pitch.
Consider the powerful effect that tone of voice can
have on the meaning of a sentence. When said in a
strong tone of voice, listeners might interpret
approval and enthusiasm.

10. • Focused on the over-interpretation of defensive
postures, arm-crossing, and leg-crossing,
especially after publishing Julius Fast's book Body
Language.
• We need and the amount of space we perceive as
belonging to us is influenced by a number of
factors including social norms, cultural
expectations, situational factors, personality
characteristics, and level of familiarity. For
example, the amount of personal space needed
when having a casual conversation with another
person usually varies between 18 inches to four
feet.

11. • The eyes play an important role such things as
looking, staring and blinking are important
nonverbal behaviors
• Touch can be used to communicate affection,
familiarity, sympathy, and other emotions. Men,
on the other hand, are more likely to use touch
to assert power or control over others.

12. Next ..
• Appearance can also alter physiological
reactions, judgments, and interpretations.
• Artifacts -> Uniforms, for example, can be used
to transmit a tremendous amount of
information about a person. A soldier will don
fatigues, a police offers will wear a uniform,
and a doctor will wear a white lab coat. At a
mere glance, these outfits tell people what a
person does for a living.

13. • Posture – standing tall with shoulders back.
• Eye contact – solid with a "smiling" face.
• Gestures with hands and arms – purposeful
and deliberate.
• Speech – slow and clear.
• Tone of voice – moderate to low.

14. Lying
Some of the typical signs and signals that a person is
lying include:
• Eyes maintain little or no eye contact, or there
may be rapid eye movements, with pupils
constricted.
• Hand or fingers are in front of his or her mouth
when speaking.
• His or her body is physically turned away from
you, or there are unusual/un-natural body
gestures.
• His or her breathing rate increases.
• Complexion changes such as in color; red in face
or neck area.
• Perspiration increases.
• Voice changes such as change in pitch,
stammering, throat clearing.

15. Interviews and Negotiations, and
Reflection
• Eyes look away and return to engage contact
only when answering.
• Finger stroking on chin.
• Hand to cheek.
• Head tilted with eyes looking up.

16. Finally …
• What a person actually says along with his or her
expressions, appearance, and tone of voice might
tell you a great deal about what that person is
really trying to say.
• THANK YOU