This document discusses different types of communication, including verbal and non-verbal communication. Verbal communication can be oral or written, while non-verbal communication includes body language and audio/visual cues. Oral communication provides immediate feedback but has no record, while written communication allows for a permanent record but is more time-consuming. Effective communication requires selecting the appropriate medium and creating an open environment where feedback can be analyzed.

1. Types of
communication

2. Communication
 Latin word ‘Communis’
 To make common.
 Transmit or to impart ideas, opinions or
information.
 Between two or more people.

3. Division of communication
Verbal Non verbal
Oral Written Body
Language
Audio/Visual

4. Verbal
 Communication by using words & language
 Oral or Written

5. Oral Communication
 Spoken words.
 Face to Face communication.
 Through mechanical & electronic devices.

6. Advantages of Oral
communication
 Time saving
 Accurate message
 Immediate feedback
 Develops relationship

7. Disadvantages of Oral
Communication
 No record
 No legal validity
 Low memory
 Misunderstanding

8. WRITTEN COMMUNICATION
 Command over language
 Correct construction
 Appropriate words
 Logical sequence
 Legible hand writing

9. Advantages of Written
communication
 Permanent record
 Legal document
 Referred again and again
 Lengthy message

10. Disadvantages of Written
Communication
 Costly process
 Time consuming
 Literate individual
 Feedback is delayed

11. Division of communication
Verbal Non verbal
Oral Written Body
Language
Audio/Visual

12. NON VERBAL COMMUNICATION
 Without words
 Non verbal clues
 Quick effect
 Mostly used by uneducated
 Body language or audio/visual

13. Body language
 Expression on the face
 Non verbal mode
 Types:
 Gestures
 Postures
 Facial expression
 Eye contact
 Dress & appearance
 Silence

14. Audio/Visual

15. Suggestions for effective
communication
 Create open communication environment
 Sympathize the receiver
 Try to talk in the language the receiver
can decode
 Select most suitable medium
 Analyze & work on the feedback

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