Non verbal communication


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Non verbal communication

  1. 1. Non-Verbal Communication Lecture II
  2. 2. Non- verbal communication  Its a process of communicating without words.  It is spontaneous.  Often it expresses true feelings more than the written or spoken words.
  3. 3. Elements of nonverbal communication  Appearance  Body language or kinesics  Time, space and sounds
  4. 4. Appearance  Conveys nonverbal impressions that affect recipients attitudes even before they read or listen to it.  Envelops- size, color, postage may interest the recipient as “important”, “regular” or “junk" mail
  5. 5.  Impression of stationary,its length, format and typing.  Enclosure – quantity and attractiveness give significant non verbal impressions.
  6. 6. Effect of appearance on oral message  Personal Appearance-clothing, jwellery, hairstyle, cosmetics, fingernails, neatness, stature.  Appearance of surrounding-room size, location, furnishing, machines and architecture.
  7. 7. Body language or Kinesics  At times they are more meaningful than written or spoken words.  Important for special occasions, interviews and while speaking to the group.  Be careful in interpreting them in our normal interpersonal communication.
  8. 8. Facial Expressions  Eyes and face are helpful means of communicating nonverbally.  They divulge hidden emotions.  Direct eye contact is desirable when two individuals converse face to face.  55%of non verbal communication occur in this form.
  9. 9. Gestures and Postures  Conveys impressions of self- confidence, status, interest.  Convey intended and unintended messages.
  10. 10. Paralanguage  Concerned with the “how” part of it.  It is concerned with voice and vocal cues.  Includes the study of tone, rate of speech, volume, diction.  38%of message is conveyed through them.
  11. 11. Smell and Touch  Smell conveys about the personality & hygiene of the individual& org.  Conveys alarm in cases of unanticipated happenings.  Touch is away to convey warmth, comfort and reassurance  In business settings it suggest dominance  Is governed by strict social customs.
  12. 12. Time, space and silence  They are used to assert authority and status.  Time conveys interest and disinterest.  Space determine the comfort level while talking.  Distance conveys feelings, emotions, state of mind and temperament.
  13. 13. Tips for improving Non-verbal communication skills.  Avoid giving conflicting signals.  Try to be as honest as possible in communicating your emotions.  Smile genuinely.  Maintain eye-contact.  Beware of your postures and gestures.  Try to use appropriate vocal signals to minimize unintentional message.
  14. 14. Continued….  Imitate the appearance of people you want to impress.  Respect your audience’s comfort zone.  Adopt a handshake that matches your personality.  Be aware of the varying attitude towards time.  Use touch only when appropriate.
  15. 15. Interpretation of nonverbal signals…..  Beware that people might give false non-verbal cues.  Consider non-verbal signals in the context of the situation and culture.
  16. 16. Impression Management- through non-verbal signals We know the importance of “first impression” But first impressions happen everytime we initiate the communication. Before someone processes our verbal messages,  She has taken in our appearance,  Registered our enthusiasm and sincerety  Noted our tone of voice and processed all into nonverbal message.
  17. 17. Projecting a Powerful Image How would you like to sound? How would you like to look? How did you look &sound ? The name of the difference is the “image gap” Projecting an image that is consistent with the person you want to be, significantly improves your ability to develop trust &rapport
  18. 18. Projecting a Powerful Image Image can be critical to your success. It is definitely a key element of communication. Politicians, singers, anchormans, top managers It is irrational but people mostly judge the book by the cover. They expect a totaly different image from an executive and a rock musician. Businessworld expect neat, clean, energetic look which reflects that she is ready to work.
  19. 19. Projecting a Powerful Image Total image consists of:  The first impressions you project  The depth of your knowledge  The breadth of your knowledge  Your enthusiasm.
  20. 20. First Impression Positive first impression make communications much easier and more comfortable. Negative first impressions can cut off a relationship before it gets started. Many people give up rather than trying to reverse the other people’s negative impression.
  21. 21. Assignment 1. Discuss what the following body movements suggest when they are being exhibited by someone during a conversation. how do such movements influence your interpretation of the spoken word?
  22. 22. Continued… a) Shifting one’s body continuously while seated. b) Sitting in a sprawled manner. c) Rolling one’s eye. d) Extending a weak handshake. e) Twirling and playing with one’s hair.
  23. 23. Continued… 2. Select a business letter and envelop that you have recently received. Analyze their appearance, what nonverbal cues do they send. Are the messages sent are in consistence with the content of the letter. if not ,then give your suggestions for improvement.