The document discusses future business process apps and trends shaping the workplace. It notes that the average lifespan of S&P 500 companies is decreasing and non-routine work is increasing. Future apps will provide context aware experiences across platforms and leverage the Office Graph and cloud to help users get work done through insights and automation. The role of IT is shifting from maintaining infrastructure to enabling workers and reinventing processes.

2. JORIS POELMANS
Principal Consultant, RealDolmen
THE FUTURE OF BUSINESS PROCESS APPS
A MICROSOFT PERSPECTIVE

3. ABOUT ME
#Name: Joris Poelmans #Function: Principal Consultant
#Email:joris.poelmans@realdolmen.com #Twitter: jopxtwits
#Blog: jopx.blogspot.com
Company: www.realdolmen.com

4. WHO ARE THEY ... AND WHY SHOULD YOU CARE?

5. Mobility Information
wave
(Social)
Networks
Demographics Consumerization
of IT
TRENDS THAT SHAPE THE FUTURE
WORKPLACE

6. MOST OVERLOOKED TREND
18 years
Average S&P 500 company
lifespan today. 75% replaced by
2027
Accelerating pace of change
forces companies to reinvent itself
Compared with 68 years in 1950
Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html

7. COMPANIES WERE
NOT BUILT FOR CHANGE

8. “In the past the man has been first; in
the future the system must be first.”
Frederick W. Taylor

9. NON-ROUTINE WORK
Source: http://www.gartner.com/newsroom/id/1416513
2010 20151900
25%
40%

10. DELOITTE SHIFT INDEX PRODUCTIVITY
RETURN ON
ASSETS
Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104

11. DELOITTE SHIFT INDEX RATE OF
CHANGE
COMPANY
PERFORMANCE
Source:http://channel9.msdn.com/Events/SharePoint-Conference/2014/SPC104

12. “The greatest management
achievement in the 20th century was
the fifty-fold improvement in
productivity of the factory worker…
the biggest challenge in the 21st
century is to increase the productivity
of the knowledge worker in a similar
fashion.”
Peter Drucker

13. COMMERCIAL REALITY

14. COMMERCIAL REALITY

15. “…incessantly destroying the old one,
incessantly creating a new one…the
perennial gale of creative destruction”
Joseph Schumpeter

16. AUTOMATING THE LAST MILE
 UNDERSTAND THAT PART OF THE
PROCESS IS BEST DONE BY A PERSON
 SOFTWARE CAN MAKE PEOPLE
PERFORM BETTER AND VICE VERSA

17. Source: http://www.pwc.com/us/en/technology-forecast/2013/issue3/features/future-enterprise-apps.jhtml

18. GO BEYONDAUTOMATION

19. FUTURE BUSINESS PROCESS APPS

20. FUTURE BUSINESS PROCESS APPS

21. USER CONTEXT

22. APPLICATION CONTEXT – OFFICE APPS
Task Pane App Content App Mail App
• Assist user working with
one or more documents
• Works in Word,Excel,
PowerPoint and Project
• Adds embedded
content/functionality to
documents
• Only in Excel and Excel
web app
• Extends message and
appointments with custom
UI and behavior
• Used in Outlook and
Outlook Web App

23. APPLICATION CONTEXT – EMBED CONVERSATIONS

24. APPLICATION CONTEXT – MERGE CONVERSATIONS

25. APPLICATION CONTEXT – EMBEDDED BACKEND SYSTEMS
SAP Vendor Lookup for
Word 2013
SAP Material Info for
Excel 2013
SAP CRM Activity
for Outlook & OWA

26. APPLICATION CONTEXT

27. FUTURE BUSINESS PROCESS APPS

28. MOBILE MATTERS
 BY 2014 MOBILE IS PREDICTED TO OVERTAKE DESKTOP
INTERNET USAGE
 1.4 BILLION SMARTPHONES IN USE IN 2013
 THE AVERAGE AMERICAN SPENDS ALMOST 2 DAYS PER
HOURS ON A MOBILE DEVICE
 MOBILE LINKEDIN USERS ARE MORE THAN TWICE AS
ACTIVE AS DESKTOP ONLY USERS
 4 OUT OF 5 CONSUMERS USE SMARTPHONES TO SHOP
Design is not just
what it looks like and
feels like. Design is
how it works.

29. CROSS PLATFORM MOBILE COMMITMENT
ANDROID SDK FOR OFFICE 365
CORDOVA
Package HTML/JS as native
apps for Android, iOS,Windows,
Windows Phone
Access to native functionality
e.g. Camera, geolocation,
accelerometer

30. MOBILE XP DRIVES OUR EXPECTATIONS
DELIGHT ME
SIMPLE
PERSONAL
LEARNING

31. FUTURE BUSINESS PROCESS APPS

32.  2013: 3.5 MILLION SEARCHES
 2012: 2 MILLION SEARCHES
 2013: 350.000 TWEETS
 2012: 100.000 TWEETS
 2013: $ 118.000
 2012: $ 83.000

33. REINVENT YOUR PROCESSES USING DATA
0
10
20
30
40
$50B
Global "big data" revenue
2011 2012 2013 2014 2015 2016 2017
26%
25%
33%
28%
22%
26%
40%
(13-17)
CAGR
Infrastructure
& Networking
XaaS
Database
Applications
Storage
Compute
Professional services
0
100
200
$300K
Cost of storage / GB
1981 1990 2000 2010
2010:
$0.10
2000: $1
1990: $10
Source: Wikibon

36. OFFICE GRAPH
CONTENT AND SIGNALS ACROSS OFFICE 365 AUTO-POPULATING THE
OFFICE GRAPH FOR TEAMS
Insights derived with machine learning to help YOU get the job done right NOW
PEOPLE as the #1 pivot for all experiences

39. FUTURE BUSINESS PROCESS APPS

40. http://www.eweek.com/small-business/public-it-cloud-services-
spending-to-reach-108-billion-by-2017-idc.html

43. CLOUD - BUILT FOR BUSINESS NOT
FOR THE IT ORGANIZATION

44. REINVENTING THE ROLE OF IT

45. FUTURE BUSINESS PROCESS APPS

46. “THE WAY TO GET STARTED IS TO
QUIT TALKING AND BEGIN DOING.”
Walt Disney