66% of CIOs consider efficient collaboration to be essential for value creation. The majority of information worker's tasks also require collaboration across expertise domains and organisational units and even across companies. In this session we will examine some cases, pitfalls and best practices which drive collaboration in the new world of work.

1. www.realdolmen.com
THE CONNECTED COMPANY
OCTOBER 30, 2013 | SLIDE 1

2. #Name: Joris Poelmans #Function: Principal Consultant
#Email: joris.Poelmans@realdolmen.com #Twitter: jopxtwits
#Blog: jopx.blogspot.com #Mobile: 0497828534
#Slideshare: www.slideshare.net/jplq631
Company: www.realdolmen.com
#AndersVergaderen
OCTOBER 30, 2013 | SLIDE 2

3. Demographics
Mobility
Consumerization
of IT
Information
wave
TRENDS THAT SHAPE THE FUTURE
WORKPLACE
OCTOBER 30, 2013 | SLIDE 3
(Social)
Networks

4. MOST OVERLOOKED TREND
18
years
Average S&P 500
company lifespan
today. 75% replaced
by 2027
Compared with 68
years in 1950
Accelerating pace of
change forces
companies to reinvent
itself
Also see http://jopx.blogspot.be/2013/04/trends-impacting-collaborative-tools.html
OCTOBER 30, 2013 | SLIDE 4

5. IS YOUR COMPANY A SURVIVOR?
“…incessantly destroying the old one,
incessantly creating a new one…the
perennial gale of creative destruction”
(Schumpeter, 1942)
OCTOBER 30, 2013 | SLIDE 5

6. COLLABORATION IS REQUIRED FOR VALUE CREATION
Sales
Marketing
Finance
OCTOBER 30, 2013 | SLIDE 6

7. TOP PERFORMING COMPANIES HAVE ENGAGED EMPLOYEES
Source Gallup: Employee Engagement: How to
Build a High Performance Workforce (2012)
OCTOBER 30, 2013 | SLIDE 7

8. SOCIAL ENABLES THE CONNECTED ENTERPRISE
CUSTOMER FOCUSED, INNOVATIVE AND AGILE
OCTOBER 30, 2013 | SLIDE 9

9. EMPLOYEES AT THE CENTER OF YOUR VIRTUAL WORKPLACE
“Employees”
“Communities”
Group View
• Projects
• Departments
• Domains
• Workgroups
OCTOBER 30, 2013 | SLIDE 10
My View
• Information
• Conversations
• Relationships
• Bookmarks
• Teams
• Connections
“Enterprise”
Corporate View
• Knowledge
• People
• Talent
• Expertise
• IP
• Projects
• Relationships
• Processes

10. TRANSFORMING CULTURE + DEPLOYING TECHNOLOGY
“The Social (Connected) Enterprise is implemented
80% through organization culture and 20% through
technology”
Gartner, September 2012
OCTOBER 30, 2013 | SLIDE 11

11. WHY IS IT DIFFICULT TO ADOPT NEW TECHNOLOGIES?
Delayed
Gratification
OCTOBER 30, 2013 | SLIDE 12
No
Guarantees
Squishy
Benefits

12. USER ADOPTION AND CHANGE



If a new idea is initiated and self-sustaining, then adopted by a critical
mass of users, the idea will survive.
There is a lag time to get critical mass adoption.
Different groups of people inside an organization
Innovators
Early
Adopters
Early
Majority
Late
Majority
Laggards
2.5 %
13.5%
33%
33%
18%
Always OK
with what is
new
OCTOBER 30, 2013 | SLIDE 13
Open to new idea, but
after serious
consideration, look for
strategic opportunity
Are followers, not
leaders. See and
follow.
Critical Mass !
Apply to use
when pressure,
skeptical.
Always link to
the past as
reference

13. 7 “secrets” to get you started
OCTOBER 30, 2013 | SLIDE 14

14. Secret # 1: It’s about delivering
engaging solutions
OCTOBER 30, 2013 | SLIDE 15

15. SHARE AND WORK ON DOCUMENTS
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16. KNOWLEDGE AT YOUR FINGERTIPS USING SHAREPOINT SEARCH
OCTOBER 30, 2013 | SLIDE 17

17. GROW YOUR NETWORK
OCTOBER 30, 2013 | SLIDE 18

18. VIRTUAL MEETINGS WITH LYNC
Multidisciplinair oncologisch consult AZ Sint Lukas - http://www.youtube.com/watch?v=7W8F7E5Bsgk
OCTOBER 30, 2013 | SLIDE 19

19. Secret # 2: It’s about WIIFM
OCTOBER 30, 2013 | SLIDE 20

20. ADOPTION IN FOUR WORDS
Me
Mine
Ours
Focuse
d
OCTOBER 30, 2013 | SLIDE 21

21. YOUR PERSONAL WORKPLACE WITH YOUR TASKS AND YOUR DOCUMENTS
OCTOBER 30, 2013 | SLIDE 22

22. ACCESSIBLE WITH YOUR DEVICE
OCTOBER 30, 2013 | SLIDE 23

23. Secret # 3: It’s about listening
OCTOBER 30, 2013 | SLIDE 24

24. ALLOW USERS TO PROVIDE FEEDBACK




User feedback helps identify where you’ve got
adoption challenges
Provide an opportunity to provide feedback on
every page of your online workspace
Get up out of your desk and ASK for
feedback!
Conduct usability tests and LISTEN to what
people say but WATCH what they do
OCTOBER 30, 2013 | SLIDE 25

25. Secret # 4: It’s about support
OCTOBER 30, 2013 | SLIDE 26

26. IT TAKES A VILLAGE
Seed the organization
with evangelists
Pilot team
Volunteers
Employee advocates
Plan ongoing support
Office hours
Center of Excellence
Training and Documentation
Make sure the help desk
is prepared
OCTOBER 30, 2013 | SLIDE 27

27. Secret # 5: It’s all about
comfort
OCTOBER 30, 2013 | SLIDE 28

28. HAVE A TRAINING ROADMAP – TO INCREASE USER COMFORT
Don’t assume it’s intuitive
One size does not fit all
Don’t try to train all at
once
OCTOBER 30, 2013 | SLIDE 29
Adapt to the style of the
learner

29. OCTOBER 30, 2013 | SLIDE 30

30. JUST THE FACTS
Communications
planning does
not end at
solution launch
OCTOBER 30, 2013 | SLIDE 31
Communication
needs to be
persistent

31. LAUNCH VIDEO
http://www.scoop.it/t/intranet-launch-videos-and-teasers
OCTOBER 30, 2013 | SLIDE 32

32. OCTOBER 30, 2013 | SLIDE 33

33. THE SEVEN SECRETS








It’s about delivering engaging
solutions
It’s about WIIFM
It’s about listening
It’s about support
It’s all about comfort
It’s about communications
Dream big, start small
...
OCTOBER 30, 2013 | SLIDE 34

34. QUESTIONS
OCTOBER 30, 2013 | SLIDE 35