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THE BATTLE OF TAXI
APPLICATIONS
1Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
2
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
OVERVIEW
1 PURPOSE
2 DATA SOURCE
 Using Insight Report tool
(insightreport.vn) to determine
who win on Facebook
 Showing customer insight
 Từ 24/9/2014 đến 07/10/2014
3 PERIOD
 facebook.com/GrabTaxiVN
 facebook.com/easytaxivn
33
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
FACEBOOK RACE
129618
53448
Total Page Fans Total Page Fans
(∗)
WHY?
• Campaigns is more attractive?
• Community is more active?
• CRM is better?
44
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
TOP CAMPAIGNS
1
2
3
1
2
3
55
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
No. CONTENT TIME ENGAGEMENT
1
Input promotion code to discount
15000 VND per ride, used 8
times
09/29 to 10/05
(7days)
11452
2
Discount 30000 VND per ride,
used 3 times
09/25 to 09/28
(4 days)
5786Enter “IPHONE6” gift code to
take a chance of getting Iphone 6
and discount 10000 VND per
ride
3
Discount 15000 VND per ride,
used 8 times
10/06 to 10/12
(7 days)
3274
 TOP THE BEST CAMPAIGNS
TOP CAMPAIGNS
66
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
No. CONTENT TIME ENGAGEMENT
1
Enter gift code to take a chance
of getting Iphone 6
End time: 10/20
7654
Discount 20000 VND per ride,
no limited
9/27 to 10/06
(10 days)
2
Discount 40000 VND for a ride,
only applied for Ha Noi
10/07 to 10/10 (3
days)
2247
3
Special promotion only applied
for Ha Noi
For newbie 295
 TOP THE BEST CAMPAIGNS
TOP CAMPAIGNS
77
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
KEY TAKEAWAY
 The best their campaigns is promotion (discount) and
attracting many people. However, Grab received more.
 “Iphone 6” event of Grab was held sooner than Easytaxi
 Easy taxi promotions focus on mainly Ha Noi resident.
88
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
OTHER CAMPAIGNS
99
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
1. Give gifts weekly (food, fruit, skin-care)
2. Discount 50,000 VND for a ride, if clients have 10
rides in week
3. Sponsor of Saigon Makeover contest
None
OTHER CAMPAIGNS
1010
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
THE WHOLE CAMPAIGNS
 CLIENTS BENEFITS FROM PROMOTIONS
SAVE*
310000 VND
(*) If users take 2 rides per day
SAVE*
280000 VND
1111
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
 Grab:
 Various campaigns
 Making impressive with clients as Saigon
Makeover contest
 Clients receive more benefit
KEY TAKEAWAY
1212
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
COMMUNITY HEALTH
1313
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
 USER POST SENTIMENT
29%
67%
4%
Positive Neutral Negative
0%
50%50%
Positive Neutral Negative
29 POSTS 6 POSTS
COMMUNITY HEALTH
KEY TAKEAWAY
GRAB REVIEWED
BETTER
(29% USER POSTS ARE POSSITIVE)
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
370
464
COMMUNITY HEALTH
COMMENTER
COMMENT
165
175
COMMENTER
COMMENT
1515
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
 Grab:
• More active users
• More user contents
• Better review
KEY TAKEAWAY
1616
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
CRM
1717
Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
 Grabtaxi have higher response rate (58.6% compare with
33.3% of Easytaxi)
 Grabtaxi answer more quickly, but still too late, average
response time is 747.88 minutes (~ 12.5 hours)
KEY TAKEAWAY

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THE BATTLE OF TAXI APPLICATIONS (Grabtaxi Vs Easy taxi)

  • 1. THE BATTLE OF TAXI APPLICATIONS 1Copyright © Datasection Vietnam Co., Ltd All Rights Reserved
  • 2. 2 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved OVERVIEW 1 PURPOSE 2 DATA SOURCE  Using Insight Report tool (insightreport.vn) to determine who win on Facebook  Showing customer insight  Từ 24/9/2014 đến 07/10/2014 3 PERIOD  facebook.com/GrabTaxiVN  facebook.com/easytaxivn
  • 3. 33 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved FACEBOOK RACE 129618 53448 Total Page Fans Total Page Fans (∗) WHY? • Campaigns is more attractive? • Community is more active? • CRM is better?
  • 4. 44 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved TOP CAMPAIGNS 1 2 3 1 2 3
  • 5. 55 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved No. CONTENT TIME ENGAGEMENT 1 Input promotion code to discount 15000 VND per ride, used 8 times 09/29 to 10/05 (7days) 11452 2 Discount 30000 VND per ride, used 3 times 09/25 to 09/28 (4 days) 5786Enter “IPHONE6” gift code to take a chance of getting Iphone 6 and discount 10000 VND per ride 3 Discount 15000 VND per ride, used 8 times 10/06 to 10/12 (7 days) 3274  TOP THE BEST CAMPAIGNS TOP CAMPAIGNS
  • 6. 66 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved No. CONTENT TIME ENGAGEMENT 1 Enter gift code to take a chance of getting Iphone 6 End time: 10/20 7654 Discount 20000 VND per ride, no limited 9/27 to 10/06 (10 days) 2 Discount 40000 VND for a ride, only applied for Ha Noi 10/07 to 10/10 (3 days) 2247 3 Special promotion only applied for Ha Noi For newbie 295  TOP THE BEST CAMPAIGNS TOP CAMPAIGNS
  • 7. 77 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved KEY TAKEAWAY  The best their campaigns is promotion (discount) and attracting many people. However, Grab received more.  “Iphone 6” event of Grab was held sooner than Easytaxi  Easy taxi promotions focus on mainly Ha Noi resident.
  • 8. 88 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved OTHER CAMPAIGNS
  • 9. 99 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved 1. Give gifts weekly (food, fruit, skin-care) 2. Discount 50,000 VND for a ride, if clients have 10 rides in week 3. Sponsor of Saigon Makeover contest None OTHER CAMPAIGNS
  • 10. 1010 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved THE WHOLE CAMPAIGNS  CLIENTS BENEFITS FROM PROMOTIONS SAVE* 310000 VND (*) If users take 2 rides per day SAVE* 280000 VND
  • 11. 1111 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved  Grab:  Various campaigns  Making impressive with clients as Saigon Makeover contest  Clients receive more benefit KEY TAKEAWAY
  • 12. 1212 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved COMMUNITY HEALTH
  • 13. 1313 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved  USER POST SENTIMENT 29% 67% 4% Positive Neutral Negative 0% 50%50% Positive Neutral Negative 29 POSTS 6 POSTS COMMUNITY HEALTH KEY TAKEAWAY GRAB REVIEWED BETTER (29% USER POSTS ARE POSSITIVE)
  • 14. Copyright © Datasection Vietnam Co., Ltd All Rights Reserved 370 464 COMMUNITY HEALTH COMMENTER COMMENT 165 175 COMMENTER COMMENT
  • 15. 1515 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved  Grab: • More active users • More user contents • Better review KEY TAKEAWAY
  • 16. 1616 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved CRM
  • 17. 1717 Copyright © Datasection Vietnam Co., Ltd All Rights Reserved  Grabtaxi have higher response rate (58.6% compare with 33.3% of Easytaxi)  Grabtaxi answer more quickly, but still too late, average response time is 747.88 minutes (~ 12.5 hours) KEY TAKEAWAY