terminal services division
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AiDYThe document provides an overview of terminal operations at Kuala Lumpur International Airport. It discusses the objectives, roles, and responsibilities of the Terminal Services Division, which manages terminal operations and coordinates with airport partners to ensure efficient and customer-focused services. Standard operating procedures and people practices are outlined covering inspections, handling VIPs, incidents, maintenance, and more. The overall goal is to provide a hassle-free environment for passengers.
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The document provides an overview of airport operations at Kuala Lumpur International Airport. It discusses the objectives and roles of the Airport Operations Division, which consists of the Airport Operation Centre, Terminal Operation Services, Flight Operation Centre, and Landside Operations. It also summarizes KLIA's achievements in customer satisfaction surveys between 1999-2003, where it regularly ranked in the top 5 or 10 airports worldwide.
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The Terminal Services Division is responsible for managing terminal operations at KLIA airport. Its objectives are to ensure prompt, courteous and efficient services, as well as clean, well-signed and user-friendly facilities. The division coordinates activities between service providers to ensure smooth passenger flow. It is also responsible for emergency response and maintaining service level standards for issues like cleanliness, facilities management and complaint handling.
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The Terminal Services Division is responsible for managing terminal operations at KLIA airport. Its objectives are to ensure prompt, courteous and efficient services, as well as clean, well-signed and user-friendly facilities. The division coordinates activities between service providers to ensure smooth passenger flow. It is also responsible for emergency response and maintaining service level standards for issues like cleanliness, facilities management and complaint handling.
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This document discusses the impact of information technology, automation technology, and equipment on port supply chains. It notes that integration of the supply chain and use of technologies like EDI and a terminal operating system have increased efficiency at ports like Singapore. Automation technologies like a terminal logistics control system, equipment monitoring systems, remote-controlled cranes, and RFID have increased speed, safety, and flexibility while reducing congestion. The document concludes that ports integrated with value-added services through efficient information sharing and technology innovation can better connect to the global supply chain.Malaysia airport management
This document provides an overview of Kuala Lumpur International Airport Bhd (Malaysia Airports). It discusses the company's history, facilities and operations at Kuala Lumpur International Airport (KLIA) and the KLIA Low Cost Carrier Terminal (LCCT). It also outlines Malaysia Airports' network of domestic and international airports, organizational structure, revenue streams, and awards and accolades. The document concludes by discussing challenges facing the aviation industry due to the global economic crisis and Malaysia Airports' initiatives and 1-page strategy to address these challenges.
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【业务选择办理准则】
一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可
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留信网认证的作用:
1:该专业认证可证明留学生真实身份
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terminal services division
- 1. LEARNING & DEVELOPMENT MANAGEMENT Basic Airport Operations “Terminal Operations” by Mohd Suhaimi Mubin
- 2. INTRODUCTION TO TERMINAL SERVICES DIVISION MA SEPANG SDN BHD KUALA LUMPUR INTERNATIONAL AIRPORT (KLIA) BY MOHD SUHAIMI MUBIN
- 3. CONTENTS 1.Objective 2. Roles & Responsibilities 3.SOPs – Standard Operating Procedures 4. SPPs – Standard People Practises
- 4. OBJECTIVES At the end of the session, participants will be able to understand the basic concept, functions and duties of Terminal Services Division.
- 5. What is Terminal Services Division (TSD) TSD is a unit that manages and coordinates with the KLIA Community to ensure Services provided are prompt, courteous, efficient, user friendly and hassle free environment.
- 7. Terminal Operations Division Roles and Responsibilities
- 8. AREAS OF RESPONSIBILITIES TSD MTB Area: 241,000 sq.m CP Area : 95,000 sq. m SAT Area : 143,404 sq. m Total Area Size: 479,404 sq. m
- 10. ii. To ensure that the terminal workforce are highly dedicated in order to provide world class airport services to our valued customers. iii.To ensure and constantly enforce policies and procedures established by the management. iv. To ensure that performance standards of the division are maintained.
- 15. RUNWAY ARRIVAL CONCOURSE PIER GATE APRON TAXIWAY RUNWAY GATE APRON TAXIWAY AIRCRAFT PROCESSING E.G. FUEL APPROACH PASSENGER BAGGAGE RECLAIM ROADS PARKING ROADS PARKING DEPARTURE CONCOURSE PIER PASSENGER AREA PROCESSING CATERING MAIL CARGO PROCESSING OTHER GROUND TRANSPORT DEPARTURE AIRSIDE LANDSIDE TERMINAL PUBLIC AREAS PUBLIC AREAS FACILITATION PROCESSES
- 16. STANDARD OPERATING PROCEDURES (SOP) 1. INSPECTION :- Routine Inspection : - Inspection Based on Report :- Inspection prior to event 2. HANDLING VVIP :- Normal/ Immediate Booking :- Private Booking :- VVIP’s Arrival/ Departure at Terminal :- VVIP’s Arrival/ Departure at Bunga Raya Complex :- Information on Flight Delay 3. CUSTOMER SATISFACTION & IMPROVEMENT :- Handling passengers at Information Counter :- Handling Complaint :- Handling Complaint at Information Counter :- Public Announcement :- Operation of PABX
- 17. STANDARD OPERATING PROCEDURES (SOP) Cont.. 4. INCIDENT & ACCIDENT :- First Aid, Major injury and fatal Accident at Terminal :- Handling Dead Body :- Transporting Invalids 5. FALLBACK PROCEDURE :- TAMS failure :- TTS Failure :- Lost of Electrical Power Supply :- Lost of Water Supply 6. SCHEDULE MAINTENANCE 7. WORK PERMIT 8. TRUNK RADIO SYSTEM - HOW TO USE TRUNK RADIO 9. AD HOC FLIGHT 10. DIVERSION FLIGHT 11. PURCHASING AND SUPPLIER CONTROL
- 20. Malaysia Airports Holdings Berhad (487092-W) Q & A Thank You -End of presentation-
- 21. Thank you End of Presentation