KLIA v.02 presentation aznan
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AiDYThe Terminal Services Division is responsible for managing terminal operations at KLIA airport. Its objectives are to ensure prompt, courteous and efficient services, as well as clean, well-signed and user-friendly facilities. The division coordinates activities between service providers to ensure smooth passenger flow. It is also responsible for emergency response and maintaining service level standards for issues like cleanliness, facilities management and complaint handling.
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Acknowledgement For Assignment
Acknowledgement
The success and final outcome of this assignment required a lot of guidance and assistance from many people and we extremely fortunate to have got this all along the completion of our assignment work. Whatever we have done is only due to such guidance and assistance and we would not forget to thank them. I respect and thank Ms. Vimalah for giving we an opportunity to do this assignment work and providing us all support and guidance which made me complete the assignment on time, We extremely grateful to her for providing such a nice support and guidance.
We are really grateful because we managed to complete this assignment within the time given by Ms.Vimalah. This assignment cannot be completed without the effort and co-operation from our group members. Group member’s Zaniah, Shakila, Sharif, Icuk, and Thomas. Last but not least, we would like to express our gratitude to our friends and respondents for support and willingness to spend some time with us.
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KLIA v.02 presentation aznan
- 3. OBJECTIVES By end of the lecture, you will be able to understand the basic concepts, mission, function and duties of Terminal Services Division. TERMINAL SERVICES DIVISION
- 5. APPROACH RUNWAY TAXIWAY APRON GATE PIER ARRIVAL CONCOURSE BAGGAGE CLAIM DEPARTURE PARKING ROADS OTHER GROUND TRANSPORT ROADS PARKING PUBLIC AREAS PUBLIC AREAS RUNWAY TAXIWAY APRON GATE PIER DEPARTURE CONCOURSE PAX AREA PROCESSING AIRCRAFT PROCESSING OPERATIONAL PROCESSES TOS
- 7. Terminal Operation Division Roles and Responsibilities TERMINAL SERVICES DIVISION
- 8. AREA OF RESPONSIBILITY TSD MTB Area Size: 241,000 sq. m CP Area Size: 95,000 sq. m SAT Area Size: 143,404 sq. m Total Area Size: 479,404 sq. m
- 10. ii. To ensure that the terminal workforce must be highly dedicated in order to provide world class airport services to our valued customers. iii.To ensure and constantly enforce policies and procedures established by the management. Iv. To ensure that performance standards of Terminal Services Division are maintained and take actions to overcome related problems. TERMINAL SERVICES DIVISION
- 17. STANDARD OPERATING PROCEDURES (SOP) 1. INSPECTION :- Routine Inspection : - Inspection Based on Report :- Inspection prior to event TERMINAL SERVICES DIVISION
- 19. STANDARD OPERATING PROCEDURES (SOP) 3. CUSTOMER SATISFACTION & IMPROVEMENT :- Handling passengers at Information Counter :- Handling Complaint :- Handling Complaint at Information Counter :- Public Announcement :- Operation of PABX TERMINAL SERVICES DIVISION
- 20. STANDARD OPERATING PROCEDURES (SOP) Cont.. 4. INCIDENT & ACCIDENT :- First Aid, Major injury and fatal Accident at Terminal :- Handling Dead Body :- Transporting Invalids 5. FALLBACK PROCEDURE :- TAMS failure :- TTS Failure :- Lost of Electrical Power Supply :- Lost of Water Supply 6. SCHEDULE MAINTENANCE 7. WORK PERMIT 8. TRUNK RADIO SYSTEM - HOW TO USE TRUNK RADIO 9. AD HOC FLIGHT 10. DIVERSION FLIGHT 11. PURCHASING AND SUPPLIER CONTROL TERMINAL SERVICES DIVISION
- 23. Thank you End of Presentation