This document outlines an agenda for a leadership training session on strategic thinking, vision, mission, and managing the external environment. The agenda includes introductions, defining key concepts, exercises on strategic thinking types, crafting visions and missions, and building inter-organizational relationships. Participants will evaluate their learning at the end of the session. The goal is to help leaders develop strategic thinking skills and learn how to align their organization's vision and mission with external factors.
Strategic Thinking is critical to the long term success of organizations. But how can you develop these skills in your managers and leaders? Here, we introduce how focusing on strategic management skills can provide a framework. And we provide 5 tips for ensuring the you implement a successful approach to strategic management training.
Various researches have shown that the majority of organizations, especially in the developing countries, have more of operational thinking rather than strategic thinking at the core of its management approach. Strategy has become an overused and at the same time, misused world in management world where we take it as obvious statement for something important we say about our management and business. In the face of the competition and change that exists in today’s market, organizations and their leadership must take strategic thinking approach in order to move the organization forward toward a new and more successful future. This session starts with an exercise of test of strategic thinking level of the participants and thus explains the meaning of strategy and being strategic. It exposes the difference between operational thinker, strategic planner and strategic thinker. The disciplines, approaches, competencies, critical areas and personal attributes of strategic thinker will be introduced with along with the explanation of topic ‘what limits our strategic thinking’. The session ends with the explanation of the methods of developing strategic thinking among the managers and leaders of the organization and how we can utilize such strategic thinking in our business in order to achieve higher goals of the organization.
I developed this comprehensive strategy for doing business planning and long-term planning. It is based on some old and some new principles of strategy design which take a systems perspective to help organizations. It is not a cookie cutter approach to strategy and it is designed to help an organization both short and long term. Years of conducting strategic planning sessions with organizations and teaching strategic planning in college has taught me the need to integrate art and science in conducting strategy sessions. The best strategies are fluid and dynamic and able to respond to predictive and emergent opportunities. Good plans are a result of a good planning process. Plans must be adaptable and can never be cast in stone. If you want to talk to me further about how your organization can create more effective business strategies, please email me at persico.john@gmail.com or call me at 612-310-3803 or text me. The time spent with me might just be the best investment in your organization this coming year.
Talking Points and Agenda:
Why change management is important?
Brief about the book "who moved my cheese"
The Change Curve
Emotional intelligence and people reacting to change
Guidelines on how to adopt to change
How to tackle negative resistance
Examples of change management methodologies
Lewin's Model
Beckhard and Harris
Strategic Thinking is critical to the long term success of organizations. But how can you develop these skills in your managers and leaders? Here, we introduce how focusing on strategic management skills can provide a framework. And we provide 5 tips for ensuring the you implement a successful approach to strategic management training.
Various researches have shown that the majority of organizations, especially in the developing countries, have more of operational thinking rather than strategic thinking at the core of its management approach. Strategy has become an overused and at the same time, misused world in management world where we take it as obvious statement for something important we say about our management and business. In the face of the competition and change that exists in today’s market, organizations and their leadership must take strategic thinking approach in order to move the organization forward toward a new and more successful future. This session starts with an exercise of test of strategic thinking level of the participants and thus explains the meaning of strategy and being strategic. It exposes the difference between operational thinker, strategic planner and strategic thinker. The disciplines, approaches, competencies, critical areas and personal attributes of strategic thinker will be introduced with along with the explanation of topic ‘what limits our strategic thinking’. The session ends with the explanation of the methods of developing strategic thinking among the managers and leaders of the organization and how we can utilize such strategic thinking in our business in order to achieve higher goals of the organization.
I developed this comprehensive strategy for doing business planning and long-term planning. It is based on some old and some new principles of strategy design which take a systems perspective to help organizations. It is not a cookie cutter approach to strategy and it is designed to help an organization both short and long term. Years of conducting strategic planning sessions with organizations and teaching strategic planning in college has taught me the need to integrate art and science in conducting strategy sessions. The best strategies are fluid and dynamic and able to respond to predictive and emergent opportunities. Good plans are a result of a good planning process. Plans must be adaptable and can never be cast in stone. If you want to talk to me further about how your organization can create more effective business strategies, please email me at persico.john@gmail.com or call me at 612-310-3803 or text me. The time spent with me might just be the best investment in your organization this coming year.
Talking Points and Agenda:
Why change management is important?
Brief about the book "who moved my cheese"
The Change Curve
Emotional intelligence and people reacting to change
Guidelines on how to adopt to change
How to tackle negative resistance
Examples of change management methodologies
Lewin's Model
Beckhard and Harris
strategic leadership is the ability,( as well as the wisdom), to make consequential decisions about ends, strategy, and tactics. . . . It marries management with leadership, and strategic intent with tactics and actions
Rumelt describes strategizing as identifying pivotal issues within your market and your industry and making a plan focused on forceful, results-oriented action. He reminds readers that strategy has little to do with ambitious goals, vision, leadership, innovation or determination. For many business leaders, strategy means promulgating meaningless slogans that tout impressive but unrealistic goals. A sound business strategy presents a specific action plan to overcome a defined challenge. Rumelt says good strategy involves multiple analyses and the painstaking development of thoughtful, expertly implemented policies that surmount obstacles and move the firm profitably ahead.
Strategic leadership refers to a manager's potential to express a strategic vision for the organization, or a part of the organization, and to motivate and persuade others to acquire that vision. Strategic leadership can also be defined as utilizing strategy in the management of employees.
“Strategic Thinking is a way of understanding the fundamental drivers of a Business and rigorously (and playfully) challenging conventional thinking about them.”
--> Focuses on finding and developing unique opportunities to create value for the organization
--> Takes into account: Products & offerings, Markets, Clients/Customers, Competitors, and Suppliers.
--> Input to strategic planning
--------------------------
The process of Strategic Thinking must ensure that business strategies are:
+ Aligned: fit with business’s Mission, Vision, Competitive Situation, and Operating Strategies
+ Goal-orientated: strategies’ outcomes must linked with business’s goals
+ Focused: points out exactly what should be prioritized
+ Implementable
Change Management is a term that is often loosely used and confused. It is an everyday specialization that deserves niche attention in the strategic framework of an organization.
Strategic thinking is the manner in which leaders and followers in an organization think about, evaluate, examine, and construct a future for themselves and consequently the organization. It involves how we respond to the day to day activities as well as how we analyze potential problems and opportunities in the long term. The survival of any organization depends on the ability of its leaders and followers to think strategically. Strategic thinking identifies where we are now, and where we will be in the next 5 -10 -15 … years.
According to Hughes and Beatty Strategic thinking refers to cognitive processes required for the collection, interpretation, generation and evaluation of information and ideas that shape an organization’s sustainable competitive advantage.
Slide deck from a two day workshop on Strategic Thinking, utilizing HBR Case Studies on Huawei and Apple to illustrate the strategic challenges in the global high tech industry. We were intending a mind shift from static conceptions of strategy toward "sense and response", biological systems thus strategy as a dynamic conception.
strategic leadership is the ability,( as well as the wisdom), to make consequential decisions about ends, strategy, and tactics. . . . It marries management with leadership, and strategic intent with tactics and actions
Rumelt describes strategizing as identifying pivotal issues within your market and your industry and making a plan focused on forceful, results-oriented action. He reminds readers that strategy has little to do with ambitious goals, vision, leadership, innovation or determination. For many business leaders, strategy means promulgating meaningless slogans that tout impressive but unrealistic goals. A sound business strategy presents a specific action plan to overcome a defined challenge. Rumelt says good strategy involves multiple analyses and the painstaking development of thoughtful, expertly implemented policies that surmount obstacles and move the firm profitably ahead.
Strategic leadership refers to a manager's potential to express a strategic vision for the organization, or a part of the organization, and to motivate and persuade others to acquire that vision. Strategic leadership can also be defined as utilizing strategy in the management of employees.
“Strategic Thinking is a way of understanding the fundamental drivers of a Business and rigorously (and playfully) challenging conventional thinking about them.”
--> Focuses on finding and developing unique opportunities to create value for the organization
--> Takes into account: Products & offerings, Markets, Clients/Customers, Competitors, and Suppliers.
--> Input to strategic planning
--------------------------
The process of Strategic Thinking must ensure that business strategies are:
+ Aligned: fit with business’s Mission, Vision, Competitive Situation, and Operating Strategies
+ Goal-orientated: strategies’ outcomes must linked with business’s goals
+ Focused: points out exactly what should be prioritized
+ Implementable
Change Management is a term that is often loosely used and confused. It is an everyday specialization that deserves niche attention in the strategic framework of an organization.
Strategic thinking is the manner in which leaders and followers in an organization think about, evaluate, examine, and construct a future for themselves and consequently the organization. It involves how we respond to the day to day activities as well as how we analyze potential problems and opportunities in the long term. The survival of any organization depends on the ability of its leaders and followers to think strategically. Strategic thinking identifies where we are now, and where we will be in the next 5 -10 -15 … years.
According to Hughes and Beatty Strategic thinking refers to cognitive processes required for the collection, interpretation, generation and evaluation of information and ideas that shape an organization’s sustainable competitive advantage.
Slide deck from a two day workshop on Strategic Thinking, utilizing HBR Case Studies on Huawei and Apple to illustrate the strategic challenges in the global high tech industry. We were intending a mind shift from static conceptions of strategy toward "sense and response", biological systems thus strategy as a dynamic conception.
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http://umc.colorado.edu/studentlife/cugold/leadershipconf
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Strategic Thinking, Vision and Leadership
1. Core Leadership Skills Series
Strategic Thinking, Vision and Mission
Dr. John Persico
612-310-3803
Persico.john@gmail.com
2. Agenda
• Welcome
• Introduction of Participants
• Strategic Thinking
Types of Strategic Thinking
• Vision and Mission and Values
Crafting a Vision
Crafting a Mission
Linking Vision, Mission and Values
• Managing the External Environment
Building Inter-Organizational Cooperation
Building Intra-Organizational Cooperation
• Evaluation of Course
3. Welcome
The process of developing new skills should include
the following:
•Identify a needed skill area.
•Agree on a learning method for improvement.
•Practice and receive feedback.
•Increase awareness of the effects of performance on
others.
•Measure change within a well-defined timeframe.
•Recognize and reward skill enhancement.
4. Introduction of Participants
• Who are you?
• Why are you here?
• What was the most interesting event
that you ever planned and pulled off?
• What are five strengths you bring to
this class?
• What would you like to take away
from this session?
5. Learning Objectives
1. Be able to define strategic thinking and why it is important.
2. Identify types of strategic thinking.
3. Be able to define the difference between and Vision Statement and
a Mission Statement.
4. Know the steps in developing a Vision Statement.
5. Know the steps in developing a Mission Statement
6. Define the key forces affecting education today.
7. Describe the steps for building inter-organizational cooperation.
8. Describe the steps for building intra-organizational cooperation.
6. Promote Lifelong Learning
You can develop lifelong learning traits:
• By showing curiosity about human nature and
how the world works.
• By seeking and valuing diversity.
• By persisting in seeking out new solutions.
• By using your unique talents and intelligence to
promote positive change.
• By learning and applying technology tools to
solve problems.
7. Show Respect
• Value yourself. Be honest and ethical, and
practice strong moral values.
• Treat all members of the school community and
with politeness and respect.
• Honor the ideas and opinions of others.
• Offer to help.
• Be responsible for keeping an open mind.
8. Policies
• Ask questions at any time.
• Listen to all ideas and opinions.
• Leave for restroom when needed.
• Please be back from lunch and breaks on
time.
• Let us know if the day is not working for you.
9. What is Strategic Thinking
· Definition:
• Strategic Thinking: Strategic thinking is the ability
to recognize the relationships, complexities, and
implications of a situation; anticipate possibilities;
and plan what to do. It is an attempt to develop a
best guess about the future.
10. Benefits of Strategic Thinking
Strategic thinking requires exploration of the perspectives and
positions of possible stakeholders. “Groupthink” is less likely if
different perspectives are explored.
Leadership decisions are more effective and people are more
motivated if the organization has a coherent strategy.
A strategy that establishes priorities and guides the allocation of
resources makes it easier to add value and apply the
organization’s resources appropriately.
Developing a strategy creates a focus and an opportunity to strike
a balance between the often conflicting mandates of higher
authorities and different stakeholders, whose formal mandates are
often broad and ill-defined.
11. Personal Change Exercise
• Refer to your workbook for this activity:
• Recall an experience in your life when you went
through a personal change. This may be a major or
minor life or career change, but should be something
you are willing to share with others. Make a few
notes about the change.
• Answer the questions concerning this change.
12. Why Develop A Strategic
Thinking Competency?
• The complexity of educational organizations
requires senior-level leaders and executives to do
their own thinking and to carve out the direction
that best suits their environment.
13. The Strategic Thinking
StrategCic yThcilneking Cycle
Acquiring
Insight
Developing
Foresight
UNDERSTANDING
What possibilities
do we face?
Identifying
strategic
levers for
competitive
advantage
Matching
levers with
capabilities
Making the
strategy work
REASONING
What are we
going to do
about it?
Choosing a
core strategy
PERCEIVING
What seems
to be
happening?
14. Stages of Change Assessment
• Refer to your Student Workbook for this activity:
• In your small group, please complete the
assessment in your student workbook.
• Select a spokesperson to summarize your
discussion and findings with the class.
16. Expanding Your Thinking
Different Types of Strategic Thinking
• Logical
• Intuitive
• Conceptual
• Creative
Logic and Intuition
• The logical mode is best used when trying to
refine ideas, whereas the intuitive mode works
best when trying to explore areas for which the
data are not clear or are unknown
17. Alien Invasion Exercise
• Please refer to your student workbook for this
activity.
• In your small group, read the description and
then answer the questions.
• Select a spokesperson to report ideas and
findings back to the class.
18. Conceptual Thinking
• See basic relationships.
• See multiple relationships.
• Clarify complex data or situations.
19. Conceptual Thinking Exercise
• Refer to your student workbook for this activity.
• With a partner, review the exercise and select
the best responses to each situation.
• Which is Fact and which is Fiction?
• Report from one pair and see what the rest of
the class thinks.
20. Creative Thinking
• Creative thinking assumes experimentation. By
its very nature, creativity is about trial, error,
and taking risks. To leaders, this sounds at best
counterintuitive, at worst dangerous.
• To think creatively as a leader, you must shed
some of the “safety consciousness” to
experiment and risk failure. It can take learning
or relearning different skill sets.
21. Film on Creativity and Play
• TED Film featuring Tim Brown on Creativity
• Film on Creativity
22. Critical Thinking Exercise
• Please refer to your student workbook for this
activity.
• Read the case.
• In your small group, answer the questions and
complete the tasks as noted at the end of the case.
23. Vision and Mission
• Perhaps the most critical task of educational leaders
and managers is to help all stakeholders understand
the value of the educational organization’s services.
24. Definitions of Vision and
Mission
• Vision: The vision is a broad statement of the unique current
and future purpose for which the organization exists and the
constituents it serves. The vision represents a deeper level of
motivation than the mission. It describes how an organization
finds its fulfillment. The vision describes what the organization
wants to do or where it wants to go. It projects an ideal future
that may not be attainable.
•
• Mission: The mission is a statement that identifies the core
purpose of the organization and motivates stakeholders. The
mission describes the means to achieve the vision, i.e., how the
organization will get there. It should be both attainable and
measurable.
25. Pros and Cons of Vision and
Mission Statements.
• Large Discussion: Pro’s and Con’s of Vision
and Mission Statements?
• In a large group, can you identify some pro’s
and con’s for the idea of vision and mission
statements?
26. Steps in Crafting a Vision
• The three major steps for crafting an
organizational vision are:
1.Gather data.
2.Engage senior-level leaders.
3.Develop a vision, a mission, and values.
27. Linking Vision, Mission and
Values
Vision, Mission and Values must link the needs and desires of
the internal organization to the critical external forces affecting
the educational organization .
28. Value Exercise: Futuring
• Refer to your workbook for this activity.
• You will work in your small group to
complete this exercise.
• Your goal in this exercise is to identify the
essential values need by students and
educators for the 21st Century. a
• Please refer to your workbook where needed.
29. The Role of Mission
Effective missions meet the following four
objectives:
· State the core purpose.
· Allow room for expansion into new
programs and innovations in carrying out
the education organization’s public policy
mandates.
· Inspire stakeholders.
· Encourage staff to work more effectively.
30. Steps in Implementing the
Mission
· Clarify roles and responsibilities.
· Develop goals that support the
mission.
· Make performance and reward
systems reinforce the mission.
31. Managing the External
Environment
• Interacting with citizens and interest groups.
• Collaborating with other public agencies.
• Acquiring necessary resources.
• Maintaining a productive place in the education
system.
• Applying effective techniques and strategies to
building public and media relations.
33. Driving Forces in Education
Exercise
• Please refer to your workbook for this activity.
• Read the comment by Schank and Jones on a
“Vision for Education in the 21st Century.”
• In your small groups, answer the questions.
• Please select a spokesperson to share ideas and
comments with the class.
34. Building Inter-Organizational
Relationships
Barriers to Cooperative Relationships
· Resource Shortfalls.
· Mission Conflict and Ambiguity.
· Political Obstacles.
· Legal and Constitutional Barriers.
36. Building Intra-Organizational
Relationships
• Regular senior staff meetings
• Achieve consensus among the staff
• Extensive Planning between the
departments
• Strong communication with your customer
• Strong focus on prevention of issues
• Fully analyze goals to assure they do not
create barriers
37. Intra-Departmental
Collaboration Exercise
• Refer to your workbook for this activity
• Working in your small group, complete the exercise
and questions relating to Intra-Departmental
cooperation.
• Pick a spokesperson to share your comments with
the class.
38. Evaluation of Session
• Please complete the evaluation form in your
workbook. (Leadership Course Evaluation)
• In small groups, would you please summarize your
conclusions in terms of what worked for you in this
session and what did not.
Editor's Notes
This is a module in the Core Leadership Skills series. It is an eight hour session on Strategic Thinking, Vision and Mission and various elements critical to good leadership in the 21st century education system.
Overview of the agenda for the day. Breaks are not noted in this agenda and should be scheduled as determined by individual class needs.
Welcome students and introduce facilitators and the logic for this class as shown on the Welcome slide. This slides shows what is the process for change in an organization. The facilitator can explain how the course materials relate to this slide. The needed skill area for educators is leadership.
At this point, it is time to ask the participants to introduce themselves. This slide is used to help challenge students and to start a process of disclosure and transparency to help them be more comfortable as they interact with the other class participants.
Briefly review the learning objectives for the class. Some of these objectives may vary determined by whether or not coaching mentors have been selected for each group and whether or not the groups are selected by cohorts or individuals.
This is still introductory material and is used to show the rationale for this training session.
Class room etiquette is briefly described in this slide. This can change by facilitator and should be adapted or used by individuals at their discretion.
Continuation of class room etiquette and expectations.
Definition of Strategic Thinking.
Briefly outline the benefits of Strategic Thinking.
Ask participants if they can add any to this list.
This is an individual exercise in the workbook. When completed ask for volunteers to share their perspectives.
Briefly describe motivations for developing this competency. You might describe or ask for problems with the strategic planning approach versus strategic thinking.
There are 3 key elements of this cycle.
The Strategic Thinking Cycle involves the following three phases:
Perceiving.
Understanding.
Reasoning.
Each phase includes two steps. Within each of these steps the same thinking processes of perceiving, understanding, and reasoning are also used.
Conduct this exercise in small groups.
Allow students to comment on their ideas and discussion.
In Creating Public Value: Strategic Management in Government, Mark Moore provides a simple, yet powerful framework for strategic management that helps leaders to be skilled strategic managers. Moore’s framework, the Strategic Management Triangle defines three functions that a strategic leader must constantly keep in balance:
Define public value.
Build and maintain political support.
Ensure organizational capacity.
Many educational leaders find strategic thinking quite challenging. They are used to relying on analytical and critical thinking skills that, although essential for many tasks, do not raise the types of questions and possibilities needed for strategic thinking. Viewing the daily tactical issues in a broader and longer term context is an important part of the art of strategic thinking. To do this requires the ability to see the possibilities and to recognize the relationships between seemingly disparate entities. Strategic thinking relies heavily on critical, conceptual, creative, and intuitive thinking.
This exercise can be conducted in small groups or by individuals. Allow participants to comment on their ideas and discussion.
Conceptual thinking is the ability to understand a situation or problem by identifying patterns or connections and addressing key underlying issues. Conceptual thinking includes organizing the parts of an issue or situation in a systematic way.
This exercise is in the workbook. Participants should select or be paired with a partner to complete this activity.
As outlined by Gebelein and her colleagues in the Successful Manager’s Handbook (p. 27), ways to enhance your creative thinking include the following:
Listen, and listen some more. Do not rebut or respond immediately when someone else is speaking. Listen to understand, not to refute. Force yourself to find the “kernel of truth” in what others are saying.
Explore new options. When discussing options, reject your first reaction and push yourself to entertain another option. Argue for this option and see what it teaches you about possibilities.
Speculate. Speculate—even when you think you have the answer or do not have enough information.
Think out loud. Force yourself to examine the thinking process that brought you to your initial conclusion.
At the 2008 Serious Play conference, designer Tim Brown talks about the powerful relationship between creative thinking and play -- with many examples you can try in class.
Tim Brown is the CEO of the "innovation and design" firm IDEO. This film lasts 27 minutes.
http://www.ted.com/talks/tim_brown_on_creativity_and_play.html
Have students read the case and then discuss in small groups.
Review comments and answers from the groups.
This portion of the class covers the concepts of Vision and Mission. It will clarify the difference between the two and demonstrate some ideas for developing and supporting organizational visions and missions.
Note it is one thing to develop a vision and mission. It is something else to deploy and support a vision and mission.
Many people are skeptical of both because of the incongruity between talk and action.
This slide describes the difference between a vision and a mission statement. Often they will overlap as it is conceptually difficult to define them as totally independent entities.
Perhaps the most critical task of executives and senior-level leaders is to help all stakeholders understand the value of the educational organization’s services. The effective leader knows how to identify simply and concretely not just the task at hand but also the reason behind the task. This leader creates a vision that knows how to capture both the heart and the imagination of employees, teachers, parents, and other stakeholders. The effective educational leader creates a vision that helps employees understand the importance of their calling as educators and as employees in an educational system.
Leaders use a variety of methods to craft a vision; typically, however, the vision comes from others, often the employees of the organization. Although the leader is the catalyst who brings attention to the vision and articulates it clearly, the vision is most often the amalgamation of the thoughts and ideas of many persons. Leaders must take the following steps in crafting the vision: gather data; engage senior-level leaders; and develop a vision, a mission, and values.
Guiding Philosophy
The guiding philosophy has two components. First is the group’s system of fundamental assumptions, beliefs, and principles—not the beliefs they would like to have, but the ones they really do have. This again distinguishes the “vision on the plaque” from a true working vision. The second component is the organization’s purpose or the reason for being— what the group would like to accomplish even though it likely will never fully be able to do so. The purpose statement should resonate with the personal sense of purpose of the individual team members and is often seen as the vision statement
In a small group conduct a brainstorming exercise where you “Envision the Future of Education” by imaging/imagining exciting and ennobling possibilities for students and educators. Brainstorm ideas on a flipchart or sheet of paper.
The mission is the way or the means to reach the vision. It should keep the organization focused on its core purpose and motivate stakeholders. Effective missions are vivid and provide measurable outcomes that can be achieved. Although the vision cannot always be reached, the mission can. Although the vision may never change, the mission will.
Effective missions meet the following four objectives:
State the core purpose.
Allow room for expansion into new programs and innovations in carrying out the education organization’s public policy mandates.
Inspire stakeholders.
Encourage staff to work more effectively.
Managing the external environment for educational executives and senior-level leaders involves interacting with citizens and interest groups, collaborating with other public agencies, acquiring necessary resources, maintaining a productive place in the education system, and applying effective techniques and strategies to building public and media relations.
One interesting model of the US educational system was created by Wells, Sachez and Attridge in their paper: Systems Engineering the U.S. Education System , 2007. The goal of their paper was to identify potential improvements in the U.S. education system that would increase student interest in Science, Technology, Engineering and Mathematics (STEM). Despite the somewhat limited objective of this paper, it presents a set of useful strategies and models for viewing education as a system.
This exercise can be conducted in small groups. After completing the activity ask participants to share their ideas and findings with the class.
E.H. Schein, in Organizational Culture and Leadership (p. 53), states that according to research, the key to organizational long-term growth and survival is for executive and senior-level leaders to maintain a balance between the needs of their customers/constituencies and the core mission of the organization. Educational organizations have a variety of customers/constituents, clients, and interest groups with different and often conflicting agendas.
Education leaders must address the needs of all of these groups, not just a single interest group.
Dr. Deming has been called the Father of American Quality. He taught many of the Japanese the system they now call “Total Quality.”
This film links Dr. Deming’s 14 Points for Management” to improvements in the educational system.
The Malcolm Baldrige Award now includes a category for educational institutions.
You can asks participants for comments or insights after you have reviewed the file.
The film is 15 minutes in length.
Some key ideas are presented on this slide for breaking down barriers between departments and working units.
Ask participants to add any ideas or processes they currently use to achieve results in this area.
This activity might best be conducted by grouping participants into similar workgroups in respect to their departments or units.
After they have completed the activity, ask for comments or insights.
Ask participants to complete the evaluation form individually.
After they have completed the evaluation form, in small groups ask participants what they thought was helpful in the class and what they might change or leave out.
Thank the participants and invite any to send comments or emails concerning the class to your attention.