1. S.IYYAPPAN
Mobile: 9952738193.
Email: iyyappan.nce64@gmail.com
Objective
I believe in adding value to the organization by utilizing my knowledge and skills in technical support. I aim to
achieve mastery in the area of SCCM Administration, System Integration and Infrastructure Management.
Course Completed
Microsoft Certified IT Professional in Accord Info Matrix.
Microsoft System Centre Configuration Manager in Accord Info Matrix.
Summary
â˘
Having 3+ years of experience out of which around 2 years of experience in SCCM 2007.
â˘
Monitoring and maintain the deployed SCCM environment.
â˘
Software Deployment Process Knowledge on SCCM with Good knowledge on Mass Software Distribution,
Collection Creation and Managing Advertisements.
â˘
Creating software packages for distribution.
â˘
Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment
Readiness.
â˘
An excellent communicator with dexterity in delivering high value-added services to institutional and
individual clients.
Education
â˘
BE(ECE), (2006 - 2010) â at National College Of Engineering, Tirunelveli
â˘
HSC in year 2006 â at Govt Higher Secondary School Tirunelveli.
â˘
SSLC in year 2004 âat Govt Higher Secondary School Tirunelveli
Organizational Experience-1
Employer
Client
Designation
Period
:
:
:
:
Microland
Geometric Limited
System Engineer
Oct 2013 to till date
2. Roles & Responsibilities:
â˘
Monitor and maintaining the deployed SCCM servers.
â˘
Software Deployment Process Knowledge on SCCM with Good knowledge on Software Distribution,
Collection Creation and Managing Advertisements.
â˘
Creating software packages for distribution.
â˘
Responsible for software installations process using SCCM.
â˘
Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment.
â˘
Maintaining call reports for the software installed through SCCM.
â˘
Assist with the Non-healthy client troubleshooting.
â˘
Performing in software update deployments.
â˘
Knowledge in Operating System Deployment.
Organizational Experience-2
Employer
Client
Designation
Period
:
:
:
:
Precesion Techserve
Cognizant Technology Solution
System Engineer
Dec 2011 to Oct 2013
Roles & Responsibilities:
â˘
Trouble Shooting on SCCM Distribution failures and Validating Packaged Applications for Deployment.
â˘
Maintaining call reports for the software installed through SCCM.
â˘
Assist with the Non-healthy client troubleshooting.
â˘
Performing in software update deployments.
â˘
Knowledge in Operating System Deployment.
â˘
Knowledgeable in Asset Intelligence.
â˘
Knowledge in Software Metering.
â˘
Responsible for software installations process using SCCM.
â˘
Maintaining call reports for the software installed through SCCM.
3. â˘
Perform a routine task like updating a DAT in Mcafee Antivirus for all the client systems, providing the
access for share drive, Printers to the end users based on requirement, maintaining the AD user account
list for User ID creation & Deletion.
â˘
Managing the McAfee Encryption for all the Laptops & Desktops in an Environment.
â˘
Installing and Updating Anti-virus (MacAfee).
â˘
Using the Remedy IT tool for closing the tickets.
â˘
Software installation and troubleshooting.
â˘
Providing the Remote support with Gover Lan, Dameware mini remote tool and SCCM-RC for all the
client systems
Organizational Experience-3
Organization
Designation
Period
:
:
:
Infinite Technology
Customer Support Executive
Sep 2010 to Nov 2011
Roles & Responsibilities:
⢠Configuring Lotus notes mails and handling mail problems.
â˘
Responsible for troubleshooting of computer workstations.
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Installing Client Application softwareâs and Troubleshooting.
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Installing and maintaining and configuring Laptop and desktop computers.
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Installation of Operating System like Windows XP, 7, Windows 2k3 and connecting it to the
Network.
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Upgrading Machine such as memory, storage and Operating Systems.
â˘
Day to Day attend Hardware issue completely close the H/W track calls.
â˘
Providing Hardware and Networking Solutions.
â˘
Installing Win XP and handling Desktop calls.
â˘
Assembling of Computers, Installation of Operating Systems & Other Supporting Software.
â˘
Install, configure, troubleshoot, maintain, upgrade and repair Desktop/Network hardware and
peripherals.
4. â˘
Microsoft Outlook & Outlook Express including backup, Restore, Troubleshoot mail issues.
Personal Details:
Father Name
: Sivananintha Perumal.C
Date of Birth
: 25-06-1989
Marital Status
: Single
Nationality
: Indian
Languages Known
: English, Tamil.
Present Address
: 10, Thanuskodi St,Moolaikaraipatti,Tirunelveli-627354.
Declaration
I hereby declare that all the informationâs given by me are true to the best of my knowledge & believe.
Date:
S.Iyyappan
Place: Chennai