1. Error! Bookmark not defined.SYSTEMSYSTEMJerless
Mahabir
77 Standard St Mattapan, Ma 02126
Phone: 617-642-0292 E-Mail: jerlessm@gmail.com
JM
Objective
To take a challenging and responsible position, which would effectively utilize my technical and customer relations’ experien ce. My training
and abilities include, problem solving, quality oriented team player,and able to work unaccompanied.
Experience
IBM
IBM System Analyst -12/2015-Present -Contractor
Defined application problem by conferring with clients; evaluating procedures and processes.
Developed solution by preparing and evaluating alternative workflow solutions.
Performed solution by establishing specifications; coordinating production with programmers.
Validated results by testing programs.
Ensured operation by training client personnel; providing support.
Provided reference by writing documentation.
Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining
personal networks; participating in professional organizations.
Accomplished information systems and organization mission by completing related results as needed.
Worked collaboration with IBM domestics and global delivery organizations, and third party software vendors to
support client requirements and productive systems.
Boston Medical Center Hospital – Technical Service Analyst 2-Contractor 06/2012-11/2015
Monitored of Network and Desktop Environments
Maintained Desktops, Laptops, Tablets, and Smartphones
Assisted on IT Projects as required
Worked with End-Users and Vendors to support applications and environments
Deployed and Management of Microsoft desktop Infrastructure
Performed Routine Maintenance with desktops and end-users
Deployed of end-user Infrastructure
Supported End-Users both remotely and on premise
Performed Routine Network Maintenance in an Active Directory environment
Maintenance of Active Directory Environments including Group Policies
Deployed of Infrastructure improvements with Microsoft Operating Systems
2. 2
Shriners Hospital for Children- VMware System Administrator 2-Contractor 12/2003 - 06/ 2012
Ensured the daily health of the VMware infrastructure.
Performed maintenance in responsible systems.
Worked with other departments in and advisor role.
Ensured proper security on responsible systems.
Performed Routinely reports operational status of the environment to leadership, suggesting improvements as
necessary.
Participated as team member supporting the production IT infrastructure for the enterprise.
Performed sets up, configures, and supports servers.
Detected, diagnoses, reports and troubleshoots server, network performance and network access issues.
Installed new equipment, new software releases, system upgrades, evaluates and installs patches and resolves
software related problems.
Responded to emergency calls involving server and/or network performance problems, diagnosis of problems,
repairing problems and/or calling upon appropriate technicians.
Documented for all responsible systems.
Kept current on developments with vendor roadmap's and product releases.
Education
ITT Technical institute Graduated December 2015
Current GPA: 3.97
Bachelor of Applied Science Degree in Information Technology – Computer Network Systems
Recipient of the Highest Honors Award, and Perfect Attendance Award
Skills
Platforms:
Windows 2003, 2008 Server and Professional, Windows XP (Pro and Home), Win 95/98, Windows 7, Window 8
Hardware:
HP, IBM, Dell, Toshiba and Sony Desktops and Laptops
Administrator Software:
MS Office, Visio, Citrix, Ghost, Antivirus, Utilities, McAfee Virus Scan, Adobe: Acrobat, Illustrator, Photoshop, Partition Magic,
Adware, Spyware, Malware, Virus-Removal, VMware
Networking:
TCP/IP, Wireless 802.11 a/b/g, DNS, WINS, DHCP
