1. Samran Pasha
Contact No.: +919986019242 ~ E-Mail: samranpasha@gmail.com
SYNOPSIS
•A dynamic individual with over 8+ years of experience in Windows System Administration
•Well‐versed with the Installation, configuration & administration of Microsoft Windows 2003/ 2008 Servers
•Adept in analyzing information system needs, evaluating end‐user requirements, custom designing solutions
& troubleshooting complex information systems management
•Exceptional work ethic; routinely use available time to solve organizational problems, ability in
Multi‐tasking and timely completion of all assignments
•Capable of handling complete project work within the specified priorities
CORE COMPETENCIES
In depth knowledge and hands on experience on:
•Administration of Windows Servers
•Managing of Active Directory Server
•Administration of Windows DNS and DHCP Server
•Planning of Backup strategy and Managing Backup Server
•Managing Hosting Account (Shared and Dedicated)
CERTIFICATIONS
MCTS (Microsoft Certified Technology Specialist) in 2013, MCTS ID: – E259‐5479
CAREER CONTOUR
Since DEC’09 to Till Date with TESCO, Bangalore
IT Engineer
About Company: Tesco is a multinational grocery and general merchandise retailer headquartered in
Cheshunt, Hertfordshire, England, United Kingdom It is the third largest retailer in the world measured by
profits and second-largest retailer in the world measured by revenues. It has stores in 12 countries across Asia,
Europe and North America and is the grocery market leader in the UK
Role:
 Responsible for third-level support for all server related issues.
 Participated in complete system builds, upgrades, migrations, code deployments and patch management.
 Implemented security policy and virus protection.
 Used tools like SCOM, SOI for monitoring server alerts.
 Administered change management related to server upgrades and software installation.
 Prepared and maintained documentation of technologies, standards and procedures.
 Added and removed server roles and features; configured AD Domain Services roles; configured network
infrastructure roles; configured file and print services; configured IIS7 on Server Core.
 Added backup features and used unattend.xml files to automate Windows Server 2008 setup.
 Performed unattended domain controller installation.
 Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create
and manage computer, user and group accounts in an Active Directory environment.

2.  Configured automatic updates for network clients by using Group Policy.
 Installed, configured, and troubleshoot Windows Server 2003/2008
 Hands on experience on Disaster Recovery.
 Good understanding of Xen virtualization
 Good understanding of switches and Routers, TCP/ IP.
 Configured & Managed Network Services like - DNS and DHCP.
Day-to-day support on Windows Server and backup/restoration
March’07 to May’09 with Cal-Info, Bangalore.
System Analyst
Role:
• Maintenance, troubleshooting for Desktops, Laptops, Outlook, Network Devices.
• Installing and maintain Antivirus (McAfee), acrobat reader & designer, WinZip, etc…
• Attending customer calls and solving queries.
• User management and troubleshooting issues.
• Working with management to find solutions for customer queries.
• Resetting passwords and providing passwords to users.
• Troubleshooting outlook issues.
• Resolving issues by using windows remote assistance.
• Giving Local Admin Rights to users as per approvals.
• Creating work logs as per received calls.
Nov’04 to Feb’07 with Mystique Software Solutions, Bangalore
Technical Support Consultant
Role:
• Reporting to our team manager, I was part of the team charged with responsibility of responding to
customer’s Technical queries and providing information to the customers online.
• Educate customers on the Software and resolve their concerns efficiently and assist them on our
product and services, while meeting high quality standards.
• Update customer records in our systems database.
• Initiate investigation through escalation of complaints not solved online or face to face to team
managers.
SCHOLASTICS
• 2004 B.E (E&C) from S.J.C.E, Mysore VTU University
IT FORTE
• Well versed with SQL, MS Excel, PowerPoint, Word, Access, VBA and Internet Applications.
• Good Knowledge of SAP BI(Business Intelligence)
PERSONAL DOSSIERS
Date of Birth: 3rd March, 1980
Languages Known: English, Hindi
Passport No: KA8692152