1. Priyanka S
S R Building Road
Andersonpet,K.G.F-563113
 +91-779-514-9649
 spriyankas147@gmail.com
Career Objective:
To be a part of a Professionally Managed Company with scope for challenging career,
opportunity for learning excellence and continuous improvement coupled with growth and
individual development.
Career summary:
 18 months of experience in Information Technology & Systems majorly into SCOM
monitoring.
 Appreciated and awarded for efficient and timely deliverables.
 Demonstrated and shared the knowledge and experience with the team and helped to
resolve issues in minimal time.
Key Responsibilities Handled:
 Remote monitoring/administration of over 5000 windows 2003/08/R2 servers which
includes Server Performance, Up-time, Disk Space Memory Usage & other
Resources.
 Rebooting servers in order to prevent memory leak caused by some Apps &
processes.
 Sorted complex issues pertaining to hardware and network failure – Monitored both
Hardware and Software systems for errors and updated them regularly to maintain
proper functioning and flow of information.
 Monitoring Exchange Queues and performing failover of resources to passive node
before rebooting server in order to bring down Memory NPP.
 Managing backups triggered by the clients [Daily, Weekly, and Incremental] and
restart them as per the policy ID should the Backups fail.
 Monitoring performance of all Unix servers via SSH sessions and escalate them to the
Unix team for investigation.
 Troubleshooting of Active Directory issues on the grounds of FSMO, Replication,
Trusts & Connectivity between the DC’s & the Management Servers
 Create and resolve high/medium/low technical issues related to Wintel / Vmware /
Application Issues.
 Act has Incident/ Change Co-ordination - ITIL process involved.
 Tracking the Incident requests and making sure that the issue is resolved within the
SLA

2. Tracking the Severity and Priority of the issue and making the resolver team aware of
the issue by organizing calls and meetings with the Client.
 Perform timely Patch management as per the Schedule.
Employer :
Worked as Service Engineer – RIMS from October 2013 to May 2015.
Educationalbackground:
Degree/course
Name of
University/Board
Name of the Institution Aggregate
B.E(ECE)
Visvesvaraya
Technological
University
Dr.T.Thimmaiah Institute of
Technology, KGF
83.66%
PUC
Department of Pre-
University Education
Sri Bhagawan Mahaveer Jain
College, KGF
94.33%
SSLC
Karnataka Secondary
Education Examination
Board
St.Josephs convent, KGF 93.33%
Technicalskills:
 Programming languages : C programming, VHDL and Verilog, MATLAB, assembly
Language.
 Packages/ tools used : MS Office, MATLAB, Xilinx, MASM, Solid edge,
Turbo C, Cadence.
 Operating systems used : Microsoft windows XP / Vista / 7, Linux.
 Special certifications : Networking (N+) from Rooman Technologies,
C programming from Smart InfoTech.
Training:
1. Attended Basic level ITIL training.
2. Had hands on training on Cisco and HP networking protocols.
3. Participated in RoboOplus-2012 and workshop on Robotics.
4. Participated in ‘Ethical Hacking and information security’ workshop conducted by
Security Guru.

3. Achievements:
1. Achieved the Communication Champ award during the first quarter of 2014.
2. Have received appreciation from managers and clients getting zero esclations.
3. Stood Topper in ECE department for six consecutive semesters.
4. Have won prizes in technical quiz, circuit designing competitions conducted during
the intercollege fest ‘Gold Rush’ at Dr.TTIT.
Hobbies:
 G.K and vocabulary building.
 Art (mehendi).
 Cooking.
Declaration:
I hereby confirm that the information given above is true to the best of my knowledge and
belief.
Date :
Place:
PRIYANKA.S