1. NANCY O’CONNOR
1123 Belleperche Place 519-984-3573
Windsor, ON N8S 3C4 nancy-oconnor@hotmail.com
SUMMARY OF QUALIFICATIONS
Accomplished Information Technology Leader who leverages strong business knowledge, communication
skills and teamwork to achieve business objectives. Recognized for achievements in the following areas:
 Member of a Global training team
 Supervision experience
 End User Support
 Large Scale Project Management
 Systems Implementation and Integration
 Budget management of approximately one million per year
 Design and Implementation of disaster recovery plans
 Development, implementation and enforcement of I.T. policies and procedures
TECHNICAL SKILLS
Microsoft Windows, Microsoft Office Suite, MS DOS, SAP, Virsa, Secure Perfect, Checkpoint, VNC, Adobe, Micrografix,
Minitab, Symantec Anti-Virus
PROFESSIONAL EXPERIENCE
CIBER Inc., Windsor ON (Contract position within Ford Motor Company), Windsor ON 2009-present
Systems Analyst
 Asset/Hardware Management
 Coordinate the repair, receiving, staging, configuration, transportation, and installation of plant IT infrastructure
components and associated software that includes but not limited to: desktop, laptop PCs and workstations
 Administer and maintain end user accounts
Nemak Canada, Windsor ON (Joint Venture Company with Ford Motor Company) 2001-2009
Site Help Desk Supervisor 2003-2009
 Help Desk Supervisor for Windsor Aluminum, Essex Aluminum and Nemak Engineering center plants
 Oversaw provision of all end user support
 Managed financial aspect of the I.T. department involving purchasing PC’s, client software, and hardware
peripherals
 Worked with I.T. team members to deploy, monitor, maintain, develop, upgrade and support I.T. systems
 Developed, implemented and enforced IT policies and procedures
 Communicated and worked with Nemak Monterrey on global client software/hardware standards and procedures

2. SAP Business Analyst 2003-2009
 Provided tier 2 and 3 support service for the Security, FI and MM modules within the SAP system for three
manufacturing plants
 Worked with business process owners when performing business procedure reviews and redesigns in order to
develop and implement changes
 Tested enhancements and new module releases
 Created, updated and continuously improved system documentation
 Member of a Global SAP implementation and training team (Procurement Business Expert)
Site Server Administrator 2002-2003
 Site Server Administrator for three manufacturing plants
 Administered and maintained end user accounts, permissions and access rights
 Distributed and supervised server storage space allotments
 Designed and implemented disaster recovery plans
 Analyzed system or application usage and planned for growth or increases in hardware and software capacity
 Performed system backups
 Supported I.T. projects from an infrastructure perspective including the break off from the Ford Network/Domain.
Help Desk Support/Server Administrator 2001-2002
 Responsible for PC, Printer and Server related issues for Windsor Aluminum Plant and the Nemak Engineering
Center
 Administered and maintained end user accounts, permissions and access rights
 Performed System backups
 Monitored, researched and made recommendations within the I.T. infrastructure
Ford Motor Company, Windsor ON 1999-2001
Help Desk Support/Server Administrator
 Responsible for PC, Printer and Server related issues for Windsor Aluminum Plant and the Nemak Engineering
Center. Full client support of user requirements
 Administered and maintained end user accounts, permissions and access rights
 Performed System backups
 Monitored, researched and made recommendations within the I.T. infrastructure
EDUCATION
Trios College of Information Technology, Windsor ON
Computer Network Support Specialist Diploma, MCSE, MCP
University of Windsor, Windsor ON
Communications