1. Marshall W. Powers
7317 Trevorwood Drive
Willow Spring, NC 27592
919-270-8231
marshallwp@yahoo.com
TECHNICAL PROFESSIONAL
Microsoft Certified Training Level 1 Helpdesk Analyst with extensive Healthcare
background as a RT evaluated as top customer care provider with solid work ethic and
diverse IT skill set. Able to multi-task at varying corporate levels. Dedicated,
Enthusiastic, Hard-Working, and Self-Motivated team player.
TECHNOLOGY ATTRIBUTES
Perform Data transfer from PC to PC and map network printers
Replace and upgrade hard drives, CPU’s, motherboards
Sync and setup email account on iPhone
Install and update anti spyware and anti-virus software
Win XP Operating system upgrades and Manual software reinstallations
Experience with ACRONIS backup, Install and service wireless networks
Domain joining
Network maintenance and troubleshooting
POS maintenance and troubleshooting
Outlook setup and troubleshooting
LanDesk remote control software applications
Extensive experience using HEAT ticketing system for calls
Active Directory Users and Computers management
EDUCATION AND CERTIFICATIONS
MyComputerCareer.com 9/2011 to 5/2012
Completed: MTA Network, Server and Security Fundamentals, Windows 7, and
Windows 7 Configuration, MCITP
Associate’s Degree in Respiratory Care, Durham Technical College 1998
Bachelor of Science in Biological Science NCSU 1993
EXPERIENCE
2. 8/2013 to present Level 1 Help Desk Analyst at Kangaroo Express Corporate Support
Center, Sanford, NC
Troubleshoot and maintain network connectivity across 2 domains
Troubleshoot POS equipment issues including PC, scanner, credit card reader
and receipt printer
Assist store staff with daily business paperwork preparation and submission
Troubleshoot, map and maintain printers for back office
Provide mediation and resolution for all store and business functions
Troubleshoot fuel delivery systems, including pumps and controllers
WakeMed Staff Respiratory Therapist Raleigh, NC 2000 - 2011
Developed and implemented patient care protocols in Intensive Care Unit
Facilitated patient care improvement programs throughout hospital
Troubleshoot Office 2003/2007, Outlook, Active Directory, Win XP, & Win 7
Trained Nursing students, RT students and Resident physicians in RT care
Extensive use of Siemens electronic patient record & Allscripts software on PC
