1. SUMANTA SARKAR
Mobile: +91-9831183960 ~ Tel. (Res.): 09830053065
E-Mail: sumanta.kolkata@gmail.com
ITIL Intermediate-Service Operation Certified Professional securing a senior position leveraging strong IT Infrastructure
Operations / Network Management / System Administration skills while utilizing over 15 years of business experience in IT
industry
PROFILE SNAPSHOT
A technology driven professional with over 15 years of extensive experience in IT Infrastructure Planning & Management,
Networking, System Administration & Technical Support majorly in Active Directory Services (ADS). Hands-on experience of
working in IT/IS Department with proven abilities in IT Infrastructure Operations, Network Operations, Service Delivery,
Application Operations, Server Operations, Performance Management, Application Support and Data Centre Operations, Data
Management Services, Data Center Migration. Adept in IT Infrastructure Management with experience in configuring and
troubleshooting various hardware and software related issues.
Adroit in directing overall operations of the organization, inclusive of formulation of strategies, planning for achieving targets,
and achieving all round business growth, using IT as a strategic platform. A project planner with expertise in spearheading the IT
system implementation initiatives, ensuring delivery of projects within the time and cost parameters. An effective communicator
with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities.
AREAS OF EXPERTISE
- Network Planning/Administration - System Administration - Technical Support/Troubleshooting
- Maintenance - Disaster Recovery - Virus Protection and Eradication
- Customer Support - Back- End Support - IP Addressing / Sub-netting
-ITIL Practice - Cloud Computing
• Handling project scheduling & analysis, Effort & Cost Estimation, Resource Deployment & allocation
• Conceptualizing, developing & executing new software modules depending on user requirements; implementing project
plans within pre-set budgets and deadlines
• Developing long-term partnerships with suppliers & vendors; managing day-to-day supplier performance to ensure
meeting of service, cost, delivery and quality norms
• Monitoring regular backup of server / database information and planning efficient storage
• Planning & designing servers for backup and recovery of database information; restoring Database in case of crash/
emergencies & maintaining high availability with configuration
• Looking after Networking & Database Administration with technical expertise in the implementation, operations and
support functions using IT as a tool
• Monitoring network maintenance activities and ensuring prompt troubleshooting of network problems, to achieve
maximum network uptime
CERTIFICATIONS
• ITIL Intermediate-Service Operation
• ITIL Foundation Certified in IT Service Management
• Configuring and Deploying Private Cloud with System Center 2012 (MCP)
• Installing and Configuring Windows Server 2012 (MCP)
• Microsoft Certified Software Engineer (MCSE)
• Certification in GNIIT

2. TECHNICAL SKILL SET
Methodologies: ITIL V3 2011
Operating Systems/ Servers: Windows NT/2000/ 2003/2008/2008 R2/2012, Ferdora, CentOS,Ubuntu, XP, Windows 7/8
Technologies: RAID 5, HardDisk Duplexing, ADS, VPN, UPS
PL/SQL: SQL Server 2005/2008/2012, MYSQL
Application / Servers: VSTS 2005/2008/2012, IIS, Apace, Adobe Cue, Coldfusion, SVN, DNS, Domain, DHCP, Active
Directory, Wordpress, MS-Comm, Symantec EPP and Kaspersky, Microsoft Visio , Powershell
Script, Shell Script,Gearman,Supervisor , Spiceworks Inventory management and Helpdesk
Ticketing.
Packages: MS Office, HP Open Mail
Network: LAN, TCP / IP, Fortigate 100A, Sonicwall 2400; Sonicwall TZ 215.
Cloud Computing: Amazon Web Services, Amazon EC2, Amazon EBS, Amazon VPC, Amazon S3, Amazon Glacier,
Amazon SNS, Amazon SQS, Amazon IAM, Amazon CDN, Rack connect, Amazon RDS
Backup Software: ARC-Serv
Hardware: Computer Systems, Network Printers, Print Servers & Peripherals
Asset Management: OCS/GLPI, Spicework
IT Operations Management
Design and Implementation of Data centers.
Handling end-to-end technical solution and design meeting as per SLA requirements..
Installation of applications under multi-platform environments.
Deployment of servers and distributed file systems, network and monitoring the same.
Addressing performance bottlenecks and ensuring maximum network uptime.
Identifying and developing potential vendors for achieving cost effective purchases of materials; reduction in prices &
timely delivery.
Managing & leading teams for running successful process operations & developing business continuity plans,
procedures, service standards for business excellence.
Managerial SKILL
Data Centre Management
Infrastructure Planning & Execution
Network Design & Implementation
Process Improvement
Requirements Mapping
Cost Optimization
Team management
SLA Compliance
New Implementation
AMC & FMS
Disaster Recovery Management
Assets Management
Environment Management
Monitor the availability of the environment according to plan.
Track releases, upgrades and changes to the development and test environments.
Log, coordinate and resolve environment defects.
Plan the reuse or decommission of environment when testing is complete.
Coordinate test environment configuration and deployment required to provide a stable test platform.
Ensure monitoring of environments is conducted.
Communicate hardware requirements to Infrastructure Management.
Allocate project infrastructure based on the project requirements

3. EMPLOYMENT DETAILS
Jan'08 - till date: Digital Avenues Limited (SEI CMM Level 3), Kolkata as Team Leader in the Systems Dept.
Key Result Areas
• Efficiently heading a team of 3 people for overall administration of LAN & WAN consist of 10 desktops and 15 servers (8
Windows 2008,4 Windows 2008 R2, 2 Windows 2003, 1 CentOS) including 2 Live Servers (Windows 2012) and Sonicwall
Firewall network; Staging System, 1 Fedora 14 and 1 Windows 2008 Server
• Actively involved in:
o Configuring more than 100 live servers for different clients of Windows 2012/2008/2003/Fedora/CentOS/Ubuntu
o Commissioning network equipment / computer hardware devices & software and ensuring maximum uptime
• Devising and implementing policy for both hardware and software; preparing manuals for interacting with the systems for
different departments
• Assisting in charting out security policy of the organization
• Accountable for Documentation, including pictorial representation of the entire network, Security Policies, Disaster Recovery
Significant Accomplishments
• Holds the merit for implementing:
o Standard PC build through Image aimed at saving time and effort
o WSUS to save the bandwidth
• Tackled the issue wherein the entire Live environment was down from the service provider's end; took steps to ensure that
the same is up all the within 24 hours retrieving all the applications and database
• Demonstrated skills in configuring VSTS, coldfusion & host live sites, Windows Server 2012 Environment and Fortigate 100A
with IP based policy to load balance the outbound traffic to different leased circuits
• Restructured development environment from local development to remote development for better data security which facilitated
development servers as windows 2008 64 bit; efficaciously implemented Web Based Terminal Server in Windows 2008
• Successfully installed Symantec Anti-virus Server and WSUS, DHCP
• Played a major role in implementing SSL VPN from IPSEC VPN, Adobe Cue & Visual SVN for better content management, OCS
& GLPI and Spicework for Inventory Management System
• Instrumental in:
o Upgrading Windows 2003 domain to Windows 2008 Domain
o Replacing Fortigate 100A with Sonicwall 2400
o Migrating VSTS 2005 to VSTS 2008
o Migrating VSTS 2008 to VSTS 2012
• Streamline the entire IT Infrastructure after joining the company
• Implementing Amazon Cloud infrastructure.
• Implementing Amazon CDN in live sites, like digitalavenues.com,mycorporatelogo.com, fashionboss.com.
• Automating the backup process in a way that backed up applications and databases will load in Amazon S3.
• Configuring Amazon IAM to ensure the required level of permission.
• Configuring Amazon RDS service
• Implementing and configuring gearman service to queueing the request generated from the application.
• Implementing Spiceworks for Helpdesk Ticketing Systems
• Implementing JIRA for bug tracking, issue tracking, and project management.
• Implementing Stash over GIT for Source control and version Control management.
Apr'06 - Dec'07: Intrasoft Technologies Private Limited, Kolkata as Team Leader in the Systems Support Department
Key Result Areas
• Efficiently managed a team of 6 members for managing the overall administration of LAN consisting 400 desktops spread in
7 Location including 3 Windows 2003 DCS, 4 file servers 1 antivirus server and one print server

4. • Pivotal in designing Active Directory Services (ADS) to achieve single tree goal; designed in a way to reduce LAN traffic,
provide fault tolerance and developing naming standards for the users & servers
• Oversaw internal DNS Server and DHCP server
Significant Accomplishments
• Successfully appointed as the first Team Leader of the assigned team; accounted for reporting to the Higher management.
• Proactively engaged in configuring the ADS
• Charted out an uniform security policy for the organization
• Successfully installed Symantec Antivirus Server and Domain Print Server
• Played a vital role in formulating backup Policy and internet usage policy
• Stellar in implementing the DHCP server and expanding the usage of internal DNS server
Nov’99 - Mar'06: Byzan Systems Private Limited, Mumbai as System Support Executive
Key Result Areas
• Accountable for overall administration of LAN & WAN system involving design of network layouts, routers, configuration and
maintenance of application servers & databases
• Responsible for installing & configuring DNS, Proxy and Firewall and ensured maintenance of network & data
communication hardware & software environment
• Developed and managed the users, groups and their rights & account policy in ADS
• Created disk space, user profile and user rights mainly in win2k server environment
• Resolved issues pertaining to:
o Performance tuning, network administration, application conflicts and system bugs
o Information system / software and extending onsite support to the clients including maintenance of hardware / software
Significant Accomplishments
• Merit of installing and configuring ADS
• Identified a possible virus threat during Code-Red Alert
• Significantly reduced the network traffic by properly configuring the space in the LAN Server
• Facilitated implementation of more bandwidth as the old link of 64 KBPS was not sufficient after convincing the management
MAJOR PROJECTS
• Configuration of:
o ADS in Intrasoft in Apr’06(Intrasoft Technologies
Ltd)
o DHCP Server in Oct’06 ( Intrasoft Technologies Ltd)
o Internal DNS Server in May’07(Intrasoft
Technologies Ltd)
o WSUS in Mar’08 (Digital Avenues)
o VSTS 2003 in Apr’08(Digital Avenues)
o SSL VPN Server in Fortigate in Jun’08 (Digital
Avenues)
o Cable Restructuring in Jul’08 (Digital Avenues)
o Fedora 10 System in Dec’09 (Digital Avenues)
o Reconfiguring Fortigate 100 A on Jan’10 (Digital
Avenues)
o Coldfusion 9 and host live sites on Feb’10 (Digital
Avenues)
o Reconstruct all servers for achieving a role based
system from Sep’09 to Dec’09(Digital Avenues)
• Implementation of:
o Adobe Cue and Visual SVN in May’10(Digital
Avenues)
o Remote Development Environment in
Nov’09(Digital Avenues)
o DHCP Server in Mar’07 (Intrasoft Technologies Ltd)
o
o Voice Network in 2000 (Byzan Systems)
o Win2K server with ADS (Byzan Systems)
o Implementing the AWS system for live
environment.
o Siebel in Citicorp Finance (India) Ltd. in 1999(Byzan
Systems)
o ARC SERV of Computer Associates(Byzan Systems)
o Security policies of Citigroup(Byzan Systems)

5. o New Software and Hardware Inventory
Management Systems in Aug’06(Intrasoft
Technologies Ltd)
o LAN consisting of Novell Server (4.11) and
Windows NT workstation in 2000(Byzan Systems)
o Migration of:
o All .Net Development and Test Server from Windows 2003 to Windows 2008
o Entire PHP Development server From Ferdora 5 to Fedora 10
o Server to Windows 2000 and all workstations to windows 2000 Professional in 2003
o All the users from HP Open Mail to MS-Exchange in 2003
o Leased circuit from 64 Kbps to 512Kbps and implement dial backup in 2004The project also consist of breaking the LAN
segment into two subnets and reconfigure the switches and the router
o Windows 2003 Server with Apache Tomcat to Windows 2008
o VSTS 2003 to VSTS 2008
o VSTS 2008 to VSTS2012
EDUCATION
• B.Sc. (Chemistry) from Balurghat, North Bengal University in 1994
• Diploma in Management from ICFAI
Functional Training
• ITIL V3 Foundation from Q-Value System
• ITIL-V3 Service Operation from Simplilearn Bangalore
• Six sigma from Simplilearn Bangalore
PERSONAL DETAILS
Date of Birth: 14th
October, 1974
Address: Chhayanat, 4, Sivaji Road, Kolkata - 700032
Languages Known: English, Hindi and Bengali

6. o New Software and Hardware Inventory
Management Systems in Aug’06(Intrasoft
Technologies Ltd)
o LAN consisting of Novell Server (4.11) and
Windows NT workstation in 2000(Byzan Systems)
o Migration of:
o All .Net Development and Test Server from Windows 2003 to Windows 2008
o Entire PHP Development server From Ferdora 5 to Fedora 10
o Server to Windows 2000 and all workstations to windows 2000 Professional in 2003
o All the users from HP Open Mail to MS-Exchange in 2003
o Leased circuit from 64 Kbps to 512Kbps and implement dial backup in 2004The project also consist of breaking the LAN
segment into two subnets and reconfigure the switches and the router
o Windows 2003 Server with Apache Tomcat to Windows 2008
o VSTS 2003 to VSTS 2008
o VSTS 2008 to VSTS2012
EDUCATION
• B.Sc. (Chemistry) from Balurghat, North Bengal University in 1994
• Diploma in Management from ICFAI
Functional Training
• ITIL V3 Foundation from Q-Value System
• ITIL-V3 Service Operation from Simplilearn Bangalore
• Six sigma from Simplilearn Bangalore
PERSONAL DETAILS
Date of Birth: 14th
October, 1974
Address: Chhayanat, 4, Sivaji Road, Kolkata - 700032
Languages Known: English, Hindi and Bengali