1. RESUME
Personal Contact Information
Name : Saravanan KRISHNAN
Permanent Address : No: 17, Lorong Alur Akar 68, 25300 Kuantan Pahang Darul Makmur, Malaysia
Current Address : No 20. Lorong Tempinis 3, Bangsar, Kuala Lumpur
Home Phone No : +609-5676013
Mobile No : +6013-9236013
Email : Kay_0034@hotmail.com or kay.saravanan@hotmail.com
Nationality : Malaysian
NRIC : 780725-06-5451
Age : 38
Objective and GOAL
Objective to build wide exposure and experience in the Information Technology and information management field
covering areas of services, system, ,Network, lean, wide range in customer service and hospitality.
Provide a first class coherent and balanced set of computer-based services to client and company employees.
Willing to accept a challenging leadership position applying creative problem solving and lean management skills with a
growing company to achieve optimum utilization of its resources and help to improvise service. A highly motivated and
ambitious individual and able to give timely and accurate advice, guidance, support and training to team members and
individuals.
Possessing excellent management skills and having the ability to work with the minimum of supervision whilst leading a
team.

2. Personal SKILLS
• Monitor, Coordinate and perform day-to-day maintenance operations, and service deliverable.
• Lead, arrange resource ,and follow up closely with engineers for Service deliverable
• IT Policy, Audit and Administrative details update from time to time.
• Mentoring and coach all level of engineers in developing the operation and introduce new practices as part of
Business continuity plan (Business As Usual)
• Handling/Managing client’s enquiries for prompt resolution.
• Managed Wintel Solutions in line with Architecture design and Operational Support requirements and support
of Service Level Agreements
• Problem Management: actively search for, and manage critical incidents for all assigned customer base. Aim is
to reduce the number of repetitive incidents ongoing basis improve customer satisfaction and help reduce work
volumes
• Implementing new initiatives, arranging & chairing weekly team meetings, focusing on targets & achievements.
• Documentation: Establishing and maintaining customer-specific operations documentation, network
information, service support guides, RFO (reason-for-outage) and RCA (root-cause-analysis),
• Implementation of IT policies and procedures
• IT procurement & Vendor Management

3. Employments History and Job Description
IBM (M) Sdn Bhd – Global Delivery Centre
Tech Solution Architect
Specialization : IT/Computer - System support / Network Design Implementation Design
Duration : Oct 2014 - Present
Fixed Allowance : MYR 300
• Works and communicate effectively and accurately with other team members (GLOBAL) to understand customer needs in
order to design, evaluate and implement infrastructure solutions to meet those needs.
• Infrastructure life cycle management and design methodologies to get and adopt to actual client requirement and need. Also
advice client from cost, redundancy, backup and support viewpoint.
• Problem solving skills and work closely with project and implementation team.
• Wide experience in :-
• Backup and recovery methodologies
• DR facilities
• Security infrastructure
• LAN / WAN and other networking technologies
• Systems management
• Server infrastructure
• Producing full installation AV Schematics and ‘As-Builts’.
• Co-team with the Technical Architect and Infra Architect to produce a technical specification for custom development and
systems integration requirements.
• Participate and lead, when needed, project meetings with the customer.
• Provide current best practice and 3rd Party solution alternatives as part of the functional design document.
• Complete and co/implement a configuration workbook.
• Experience in IDLC (Infra Development Life Cycle) covering area of project initiation, planning, analysis, design, construction,
testing, deployment, close-out, and on-going operations 24x7

4. Averis (M) Sdn Bhd
Wintel and Infra Senior Analyst
Position Title : Senior Infra Management
Position Level : Infra Management
Specialization : IT/Computer - System support
Industry : IT-enabled Services
Duration : Dec 2009 - Oct 2014
Fixed Allowance : MYR 250
Job Description
• Evaluate, test, and deploy software and hardware upgrades to Windows server infrastructure.
• Implement, manage, administer and decom (Window Active directory 2003, Window Exchange Server 2003
Enterprise, Window Terminal Server, Window file and Print server, WSUS Server, Window Server 2003 /2008 with
Symantec Backup 2010, Window Server 2003 /2008 with RAID Configuration, Barracuda SPAM firewall – for
Microsoft Exchange Server and also Smart Filter for safe and restricted Internet browsing.
• Act as the primary point of contact in high-severity incidents as we need to participate in a rotating weekly on-call to provide
technical support to production systems
• Experience in IDLC (Infra Development Life Cycle) covering area of project initiation, planning, analysis, design, construction,
testing, deployment, close-out, and on-going operations 24x7
• All Service Calls, Incidents, and Change Request are measured individually as monthly KPI for evaluation purpose.
• Perform regular on demand back –up, restoration, and give suggestion to management on back-up job schedule, Backup job
policy and DR plan
• Participate in design, implementation and enhancement of servers and Infrastructure services set-up and
configuration.
• Takes action to ensure that targets are met within established safety and quality procedures
• Provide simple guide line and on job training to fresh joiner or new comer. Provide technical guidelines to Level 1
IT support team to familiarize with our company work culture and SOP.
• Ability to communicate well with all team members across department, communicate well and clearly among
working colleague. Provide all needed technical information in details to management for decision making;
• Root cause analysis (RCA) is required to submit via the template to the Quality Team lead for the monthly update
when there is a major outage or impact in the production.
• Monitored and keep track of all system problems/troubleshooting are written and maintained for future reference
on resolutions are stored in the SharePoint as a Working Instructions
• Ensure Configuration Items (CIs) are updated and the information is complete and accurate
• Manage and administer Barracuda spam Firewall – Create rules (for allowed email, Quarantine and Blocked email),
scoring limit, barracuda Config backup (for Restoration purpose) and also ensure the device firmware and virus
definition is up-to-date.
• Responsible for implementing improvements by changing approaches & working practices
• Create Case ID and communicate in an effective manner with Barracuda Central for RMA (Return Merchandise
Authorization) the faulty / old barracuda device.
• To provide quality Service Delivery and Service Support based on the ITIL standards as defined by agreed client
SLA’s and objectives.
• Deployed, configure, administer and maintain ISA server ,Proxy server and Smart Filter Application for internet
browsing Restriction
• Deployed and configured Antivirus Server (McAfee) EPO server. Design the EPO server work or function based on
Pyramid System (where the EPO server) will get the latest AV update from internet and push to client machine and
servers
• Participated in normal and emergency changes, to perform ad-hoc jobs on project basis.
• Basic understand and knowledge in Cisco Switches and VLAN configuration.

5. Inter-Touch (M) Sdn.Bhd also known as DocomointerTouch Pte.Ltd
Internal system Administrator
Position Title : Internal system Administrator
Position Level : system Administrator
Specialization : IT/Computer - Network/System support
Industry : Call Center/IT-enabled Services
Duration : Apr 2005 – November 2009
Monthly Salary : SGD 3300
Job Description
• Evaluate, test, and deploy all software and hardware upgrades to the Windows server infrastructure Perform
variety of system administration activities on the internal systems; including install, debug, maintain, upgrade, and
general support.
• Built and administrating Microsoft window Active directory 2003, Microsoft Exchange 2003, Window 2003/2008
File and Print server, WSUS, DHCP server and Internal DNS server.
• Provide 2nd
and 3rd
Level Technical support to our end user (Internal and External) to resolve their issue.
• Closely follow up with all the Case ID created and assigned in my queue, and will always ensure to write right
Work Log and Resolved the Issue Before meet SLA
• Communicate efficiently and effectively to my senior level management – and deliver on time any requested
information / report (technical / system) which help management to make changes or improvement.
• Co-ordinate and work in an team colleague to meet team objective
• Provide 7x24 support to end users (for serv1 /VIP/critical or any urgent) issue.
• Perform Regular Backup and Restoration to ensure :-
• Backup is working fine and able to restore whenever need / required
• Record and keep full inventory of hardware and software purchased for office use in all branch office around
world
• Manage and administer Barracuda spam Firewall – Create rules (for allowed email, Quarantine and Blocked
email), Scoring limit, barracuda Config backup (for Restoration purpose) and also ensure the device firmware
and virus definitions up-to-date

6. Skills Sets and Language
Skill Proficiency
Windows Vista/XP/2000/NT/98/95 and MS DOS Advance
Window 2003 /2008 server Raid Config and Installation Intermediate ++
Window Active directory 2003 and 2008 Intermediate +-
Microsoft Exchange 2003 Intermediate ++
Microsoft file and Print Server 2003 /2008 Intermediate ++
Microsoft Share Point Application (intranet) Intermediate ++
ISA Server (ISA 2004/2006) Intermediate ++
Smart Filter Application Intermediate ++
Barracuda 300 /400 Spam firewall Intermediate ++
DHCP server 2003 and 2008 Intermediate ++
DNS (Domain name Server) 2003 and 2008 Intermediate ++
Front Page 2000, Mic. Publisher, Mic. Project & Mic. Visio Intermediate ++
Microsoft Access Intermediate
CCNA Routing and Switching Beginner
CISCO ASA Beginner
VMware Tech Beginner
Storage SAN Beginner
Firewall Beginner
Language Spoken Written
Bahasa Malaysia 10 10
English 7 7
Tamil 10 7
Education History
Certification Grade Year
PMR Pass 1993
SPM Pass 1995
Diploma in Business (ABE) Diploma 1997
MCSE 2003 2007
ITIL Cert (Basic) Cert 2009
Share Point Certificate
MCP 2013
MCSA 2012 2013
Microsoft Hyper-V and system Centre Centre 2014
Microsoft Window performance monitoring and troubleshooting 2013
Lean SIX SIGMA (yellow belt) 2015
CCNA Routing and Switch 2015
ITIL Foundation V3 Cert 2015

7. TRAINING ATTENDED
Year Trainings
2015
• Critical Analysis & Power Decision Making
• Architecture Core Iasa CITA-F
• TCPIP for AIX Administrators
• CCNA
• ITIL
• Power Systems for AIX I: LPAR Configuration and Planning
2014
• Situational Leadership - Leading in Situations
• Fish Philosophy
• Lean Six Sigma Yellow Belt Training
• Business Email Writing
Strengths and Reference
• Excellent communication skills, both written and verbal.
• Self-motivated, multi-cultured, widely-traveled, hardworking, skilled individual with practical skills, management
experience, and established proven practices gained through my practical work experience
• Motivate and influence others to follow and meet any goal or objective.
• Teamwork and an individual performer
• Analyst the problem and find the root cause of the problem or issue and avoid from reoccurrence
• Fast learner. Share information and knowledge among team members and Result Oriented
• Provide and Conduct Technical Training, Huddle and Team Meeting
References and availability
Willing to Travel : Heavy (>95%)
Willing to Relocate : Yes
Possess Own Transport : Yes
Availability : 2 month – Negotiable
Expected Salary : Negotiable
References
Name : Mr.Prakash Arunasalm
Position: Team Lead (Averis)
Relation Ship – Team Lead
Contact Number: +6012-3768010
Name : MR.DESMONG
Relationship : Ex-Snr IT Executive
Position : Snr DBA Administrator
Tel : 012-6059299
MR.STEVEN
Relationship : Ex-Snr IT Executive
Position : Product specialist Manager (Maxis)
Tel : 019-2891188 /018-2008850