1. SHAIKH MOHD. ISHAQ
ROOM No. 104, PRAVEEN COMPLEX., KIFAYAT COLONY,
BEHIND BILAL HOSPITAL, KAUSA, MUMBRA, THANE-400612
E-Mail Id: ishaque_mhssp@yahoo.co.in
Mob. No: +91-9967458895 / 8450968675
Objectives
To pursue a career with reputed Organization that activates fully my intrinsic potential and
where I will get opportunity to grow along with the Organization.
Synopsis
• Having 2+ Years of experience in industry as a Desktop Engg.
• Having 4 + Years of experience in industry as a System Administrator.
• Hands on experience in Operating System platforms of Microsoft
• Windows, RedHat Linux and SUSE Linux.
• Effective communicator with strong analytical , Problem solving and
Organizational abilities.
Professional Certification
 ITIL V3 (Foundation Examination)
 Microsoft certified Technology Specialist-Windows 2008 (70 – 640)
Skill Set
Operating Systems : Windows : Windows 98,XP,7,Vista,2000,2003,2008
Linux : Redhat 4.5,5.0 & 5.3 , Ubantu ,8.0.,9.0 & 10.0 , Fedora 5.0.
Suse 9.0 & 11 , Cent OS 5.0.
Hardware : Desktop configuration & Assembling , Blade Centre,Rack & Tower
Server installation.
Database Knowledge : Mysql 5.0.27 & 5.5.16 , MSsql 2005/2008 with good knowledge of
Installation, configuration, fetching data and manipulations.
Professional Experience
 Company: Currently working with CMC Ltd as Rollout co-ordinator
Duration: August 2012 to till date
Client: Reliance Retail Ltd (Retail IT Support).
Roles & Responsibilities:
• Store pre opening planning and execution.
• Handling Escalations from Management.
• Process and Handover Document creation.
• Handling Team of more than 32 people PAN India.

2. • Looking rollout process infra as well application rollout.
• Maintaining Rollout Trackers & publishing to client.
• Handling Hot fixes deployment in production environment.
• Experience in installing & Managing MsSql 2005/2008
• Data migration and Backup restoration.
• Technical support for customers.
• End to end documentation of new releases of Application.
• DB Backup and restoration activities.
• Vendor Management.
• Technical trainings to team.
 Company: IPSPL as Rollout Co-ordinator
Duration: January 2012 to July 2012
Client: Reliance Retail Ltd (Retail IT Support).
Roles & Responsibilities:
• Store pre opening planning and execution.
• Handling Escalations from Management.
• Handling Team of more than 32 people PAN India.
• Looking rollout process infra as well application rollout.
• Maintaining Rollout Trackers & publishing to client.
• Looking training for new join team member.
• Vendor Management.
 Company: PCS Technology Ltd as Project Lead
Duration: October 2009 to January 2012
Client: Trent Ltd (Retail IT Support).
Roles & Responsibilities:
• Handling team of 30 people across India.
• IT Operations support to approx 90 Retail Stores including Hypermarkets across India.
• Java Application and Mysql Database Support to team.
• Co-ordination between support and development team for faster closure of issues.
• POSIX Shell scripting and putting into Crontab.
• Hands on experience in installing & Managing Mysql DB (5.0.27 & 5.5.16) with Data
migration and Backup restoration.
• Hot fixes deployment in production environment.
• Technical support for customers.
• DB Backup and restoration activities.
• Handling escalations from higher authorities.
• Service Delivery, Incident Management and Maintaining SLA.
• Technical trainings to team.
• Recruitment of new joiners and their training arrangement
 Company: Zuber Computers as Field Engg.
Duration: March 2009 to October 2009.
Roles & Responsibilities:
• Configuration and Troubleshooting of Clients requirement software and applications.
• Remote support & administration.
• Installing and Managing Printer.
• Desktop assembling and servicing.
• Day to day call closure.

3.  Company: FocusonIT as Desktop Engg.
Duration: June 2008 to March 2009.
Roles & Responsibilities:
• Mass Installations of Operating Systems using Ghost utility.
• Configuration and Troubleshooting of Client Mailing Systems (Microsoft Outlook and
Outlook Express).
• Remote support & administration.
• Installing and Managing Network Printer.
• Desktop assembling and servicing.
• Day to day call closure.
 Company: CMS as Desktop Support Engineer
Duration: January 2008 to May 2008
Roles & Responsibilities:
• Installation, Configuration and Troubleshooting of Windows XP, NT, 98. Professional
Operating Systems.
• Work on Net meeting, VNC and Remote Control application.
• Hands on Experience on Compaq, IBM, HP Systems.
• Support also to mailing solution using MS-Outlook on the client side.
Education Qualification
SSC (Maharashtra State Board) : Passed In 2007 with 84.26%
Diploma in Computer (3 years full time) : Passed In 2007 with 66.14%
BSC IT : Passed In 2012 with 53.87%
Personal Details
Father Name : Mohd Fareed Shaikh
Date of Birth : 13TH
APRIL 1988
Nationality : Indian
Gender : Male
Marital Status : Single
Languages : English, Hindi, Urdu and Marathi
Hobbies : Playing Cricket and Reading Books
Passport No. : G4295347
Commitment
If you given an opportunity to work, I promise, would work to the peak of my efficiency and
excellence for the goodwill and prosperity of the company
_________________________
(Shaikh Mohd. Ishaq)