1. JOB DESCRIPTION
Cost Centre/Job No.: 51820/5667
Division/Group: Finance and Administration/ Power Supply
Dept./Section: Information Technology Services/ Systems and Data Management
Classification: Support Specialist IV
Job Title:
Function and Nature of Position
Under the general direction of the Supervisor, Systems and Data Management, or other senior Support
Specialists, will be the support specialist responsible for the technical support and maintenance of the
Corporation’s CICS, change control and Intranet application development environments. Provide technical
expertise in the in areas of: IBM mainframe software, especially CICS; development tools and
programming languages; system performance and availability; and research and development on new
system software and techniques for a more cost-effective use of computers within the Corporation.
Duties:
- Responsible for the support, maintenance and implementation of system and application changes
of the Corporation’s CICS production and development environments, ensuring that it is
maintained at maximum availability and optimum performance, and continuously monitored and
improved or expanded as required.
- Responsible for the administration and support of the Corporation’s Intranet application
development environment.
- Responsible for change control in the IBM computing environment, including the support and
development of enhancements to the change control software.
- Provide consultative expertise to the Corporation’s Information Technology staff in regards to
efficient programming techniques, system design, problem resolution in CICS, TSO/ISPF and
batch environments, and the Windows NT environment.
- May act as project leader for assigned projects.
- Gather and tabulate computer system operating statistics for use in determining the efficiency and
reliability of the CICS systems and to ensure performance objectives are being met.
- Perform diagnosis and correction of development and production problems in both batch and
CICS online environments.
- Participate in the development of specialized applications such as utility, monitoring, and analysis
programs.
- Participate in the planning and execute the tasks associated with the evaluation, installation and
maintenance of mainframe computer software and hardware products.
- Perform research and development on new system software and techniques.
- Participate in the diagnosis of the cause of a system software failure and take appropriate
remedial action, assuring that the system software is available as soon as possible after the
failure, and ensuring availability objectives are being met.
- Participate in implementing strategies to improve efficiency and reliability of CICS system and
application software.

2. JOB DESCRIPTION
- Act as an instructor, advisor, or tutor in the presentation of in-house education.
- Monitor the activities of, and maintain a close liaison with, vendors providing computer hardware,
software, and services.
- Evaluate the impact of any changes in vendor offerings, and participate in devising and
implementing strategies to incorporate changed offerings.
- Initiate and monitor problem solving activities undertaken by vendors providing computer
hardware, software, and service. Coordinate the flow of information between the vendor and
Manitoba Hydro.
- Maintain a state-of-the-art knowledge of computer hardware, software, and services.
- Other related duties as assigned.
Qualifications:
- A four-year degree in Computer Science (Honours) from a university of recognized standing plus
seven (7) years related experience in the areas of which at least four (4) years must be in a
systems software support role.
OR
An equivalent combination of education and experience.
- Practical experience must include on-the-job experience as follows:
I) Administration and support of the CICS system environment;
ii) Programming experience in macro and command level CICS, assembler, COBOL, and PLI1;
iii) Working knowledge of CICS development tools (TELON, CSP, SOF);
iv) An understanding of IBM data storage technologies (especially VSAM) including the sizing,
allocation, and general maintenance of data sets;
v) Programming experience in client server and Intranet computing environments~
vi) Working experience in large-scale IBM environments, including MVS, JES, ISPE and system
utilities;
vii) Working knowledge of the Windows environment.
- Must be prepared to come in to work at any time during a 24-hour period to assure system
reliability.
- Must be prepared to be on-call on a rotational basis to provide a stable and reliable computing
environment for the Corporation.
- Capable of clear, concise oral and written communications to deliver technical material to people
at all levels.
- Knowledgeable in all areas of computing used within the Corporation.
- Dependable, with mature judgement.
- Able to work well with others.
- Must be tactful, diplomatic, and tolerant.