1. DIANGELO FIELDS
307 State Street, Watertown, NY 13601 H: 202-360-2380 C: 202-360-2380 diangelofields@yahoo.com
Proactive Network Administrator focused on cultivating positive and productive relationships both
internally and externally. Excellent customer service, sales and product support abilities.
Systems analysis
Preventative maintenance expert
Firmware upgrades knowledge
IPS signature updates
User account creation
Account security maintenance
Meticulous record-keeper
Print servers maintenance
Superb interpersonal skills
Performance testing
LAN and WAN expertise
Wireless Access Point
Information Technology Specialst, 07/2013 to Current
U.S Army – Fort Drum, NY
Trained junior members of IT team regarding network security and troubleshooting of data circuits.
Recommended network security standards to management.
Managed firewall, network monitoring and server monitoring both on- and off-site.
Ensured network, system and data availability and integrity through preventative maintenance and
upgrades.
Implemented and maintained firewalls, series switches and security appliances.?
Monitored 50+ company-wide trouble ticket queues.
Troubleshot and maintained all networking devices and infrastructure across the enterprise including
switches, routers and firewalls.
Kept up-to-date on new developments in computer and network vulnerabilities, data hiding and
encryption.
Monitored system logs for all company computers and devices to maximize uptime.
Worked extensively with CPN Tactical Network to schedule and store reports.
Trained users in the proper use of hardware or software.
Tested and evaluated JNN Tactical Network software to improve performance and usability.
Wrote ad hoc tools and patches to resolve recurring production problems.
Upgraded and expanded network systems and their components.
High School Diploma: 2013
Frederick Douglass High School - Clinton, MD
Member of Chess Club, Football team, And Basketball team.
Coursework in Web Design and Development
Computational Science and Engineering coursework
Certificate of Acheivement On Army IT Systems: Information Technology, 2014
Fort Gordon Advanced Individual Training For IT - Fort Gordon, GA
Member of Student Leadership Corp
Coursework in Web Design and Development
Computational Science and Engineering coursework
Software Process Improvement webinar
Software Assurance and Product Lines coursework
PROFESSIONAL SUMMARY
SKILLS
WORK HISTORY
EDUCATION

2. Provided Tier 1 network-monitoring services on multiple platforms while providing excellent customer
service for more than 15+ users.
Managed more than 15+ end users for over 10+ remote sites.
Maintained 90% uptime through preventative maintenance and system improvement.
ACCOMPLISHMENTS