1. Ganesh Babu Gullapudi
Mobile: +91- 7416218999
E-Mail: gb9107@gmail.com, ganesh_gullapudi@hitachiconsulting.com
EXPERIENCE SUMMARY
 A technocrat with nearly 10 years of experience in IT industry with good exposure in
implementation and support IT Infrastructure projects for clients with specialization in Vmware,
Storage and Microsoft related technology services.
 Single point of contact in handling all the IT Infrastructure Management, IT Operations, Solutions
Implementation, and maintaining constant communication with vendors, end-users, staff and all
the stakeholders for successful execution of activities.
 Manage and drive the team to adhere to the SLAs as agreed with the clients and provide support to
the clients on Incident, problem and Change management as per the ITIL standard framework.
Analyze the risks in the architecture flow and take proactive measures and discuss them with the
team as part of Risk management and compliance process. Working with internal and external IT
auditors for SOX compliance.
 Work through IT service Management Process: create changes, kick-off meetings, Status reviews
on identified/agreed items in specific to Capacity management, Availability, Resources required,
Timelines, Dependencies, Issues and coordinate with other technical platform groups.
 Experience in Planning and Building private cloud datacenters as per the planned architecture on
VMWARE ESXi 5.0, ESXi 5.1 and ESXi 5.5, Vcenter server, VSphere in DATACENTER
virtualization with Hitachi VSP/HUS 500 and HNAS storage Technologies, Manage and
Maintain Domain controllers (AD), DNS, and DHCP.
 Working knowledge on HP Enclosures, HP Blades, HDS 2000/500 blades/chassis mounting and
configuring.
 Manage, Monitor and troubleshooting of large scale Virtualize environments (5000 VMS) and
Datacenter operations.
 Experience in Cloud system Matrix, Infrastructure orchestration flow designs, templates creation
and define network, storage, Server pool and organization.
 Design and implementation of virtualization layer using vSphere product, Datacenter
Consolidation, Capacity planning, VM Sizing and P2V migration on VMware infrastructure.
 Installation, configuration and troubleshooting of Windows server 2003& 2008 and 2012.
 Installation, configuration and maintaining terminal servers on Windows 2008 and Windows 2012
servers. Hands on experience in configuring TS-Farm for hosting the TS-Web App service.
 Experience to Install, configure and maintain SCCM 2012 servers for Policy deployment,
advertise software, security patches and for Software/Hardware inventory.
 Experience to Install and configure the Symantec Antivirus program, manage policy updates and
client updates.
 Knowledge in scripting languages such as Power shell and VB scripting.
 Strong aptitude towards learn new technologies.
PROFESSIONAL CERTIFICATIONS

2.  VMware VCA-DCV certified professional
o VCA certified professional in DATACENTER VIRTUALIZATION.
 VMware VCP Trained Professional
 Hitachi Trained professional in VSP fundamentals and tuning manager.
 HDS Trained Professional in Operating and Managing Hitachi storage with Command Suite
 Microsoft Certified IT Professional: Server Administrator
o Windows server 2008 Active Directory Configuring (70-640)
o Windows Server 2008 Network Infrastructure, Configuring (70 -642)
 Microsoft Certified System Administrator, MCSA-2003
o Installing, Configuring and Administer Microsoft Windows XP Professional (70-270).
o Managing and Maintaining Microsoft Windows Server 2003 Environment (70-290).
o Implementing, Managing, and Maintaining a Windows Server 2003 Network
Infrastructure (70-291).
o Implementing and Managing Microsoft Exchange Server 2003 (70-284).
 ITIL 2011 Foundation.
 Operating and Managing Hitachi Storage with Hitachi Command Suite
EDUCATIONAL QUALIFICATIONS
 Master of Computer Application (2002-2005) from B.V. Raju Institute of computer sciences,
Bhimavaram, Andhra University, A.P.
 Bachelor of Computer Applications (1999-2002) from Andhra Jateeya Kalasala, Machilipatnam,
Nagarjuna University, A.P.
CAREER PROFILES
 Currently working with Hitachi Consulting as Lead Senior Consultant from July 2014 – till date.
 Worked with Infosys Technologies Limited as Technology Analyst from July 2011 – July 2014.
 Worked with Affine IT services (P) Limited, Hyderabad as System Administrator from June 2006
– July 2011.
EMPLOYMENT SCAN
1. Project
Name
Hitachi ITO services
Client Albemarle, Basic Energy services, Apex Oil, ESAB
Role Lead Senior Consultant
Organization Hitachi Consulting Software Services Pvt. Ltd.
Team Size 12
Duration Jul 2014 to till date

3. Environment DATA CENTER Management
and Support Operations as per
ITIL framework
Languages : NA
Database : NA
OS : Windows server 20012,2008
Application: VMware Vcenter, ESXi, Hitachi SNM,
HUS, Dell Compellent Manager.
PROJECT DESCRIPTION
Hitachi ITO (IT-Outsourcing) services is a practice of outsourcing day-to-day management responsibilities
and functions as a strategic method for improving operations and to cut down expense. Hitachi ITO
remotely manages a customer's IT infrastructure and/or end-user systems, typically on a proactive basis and
under an ITIL framework model.
Roles and Responsibilities
 Single point of contact in handling all the IT Infrastructure Management, IT Operations, Solutions
Implementation, and maintaining constant communication with vendors, end-users, and staff for
successful execution of activities.
 Manage and maintain the team to adhere to SLA’s on Incident, Change and Problem Management
as per the process.
 Consistently evaluate hosted environments’ performance to ensure adherence to meet the SLAs,
cost, delivery and quality norms.
 Conduct periodic ticket reviews with the customer and analyze the underlying issues and work
with the team to take proactive measures to manage 100% SLA.
 Co-ordinate with team and clients for closure of change requests as per the change management
process which includes scoping, planning and implementing phases.
 Troubleshoot problems pertaining to Performance Tuning, Administration, and Application
Conflicts & System Bugs by creating problem tickets and drive them for closure by setting up
calls with the client and primary analysts.
 Closely work with the team on the RCA preparation and present it to the client and discuss the
preventive measures on the underlying issues.
 Conceptualize, develop & execute new software modules depending on user requirements;
implement project plans within pre-set budgets and deadlines.
 Service catalog design for new customers as per the ITIL service desk process.
 Analyze the risks in the architecture flow and take proactive measures and discuss them with the
team.
 Handle various functions related to administration, maintenance, troubleshoot and operations of
various systems
 Working with internal and external IT auditors for SOX compliance.
 Organize team calls globally and internally and keep the team updated on the activities list.
 Single point of contact for technology related issues in Windows, Vmware, Storage and Windows
services in terms of implementation and Administration

4. 2. Project Name DATACENTER implementation and management
Client FLYPP, P&G
Role Technology Specialist
Organization Infosys Technologies Limited
Team Size 6
Duration July 2011 to July 2014
Environment DATA
CENTER
Virtualization
Languages : NA
Database : NA
OS : Windows server 2008/2012
Application : VMware Vcenter, ESXi, Hitachi SNM, HUS
etc.
PROJECT DESCRIPTION
DCM team is responsible to build private cloud datacenter for Infosys Internal clients and provide end to
end solutions on computing, network and storage in a virtualized environment. Each and every client
hosted in the datacenter is segregated on virtual network system ensure security classification and data
integrity as per the agreed standards. Along with the build, DCM is responsible to monitor and provide
support operations on ITIL ticketing system.
Roles and Responsibilities
 Deploy and provision the servers for the client as per the infra ask and adhere to the time lines to
deliver the servers.
 Technology point of contact for Windows, Vmware and storage for build, delivery and issues.
 Develop long-term partnerships with suppliers & vendors; manage day-to-day supplier
performance to ensure timelines of the service, cost, delivery and quality norms.
 Consistently evaluate vendor performance to ensure adherence to predefined specifications and
supply of quality material / execution of job works; track asset movements and ensure software
and hardware assets are within control
 Keep a regular check on the server health on a daily basis to ensure high availability as per the
agreed SLA.
 Coordinate with the team in updating servers with latest service packs and hot fixes using SCCM
server. Experience in patching the ESXi servers using Vcenter update server.
 Administration of servers and troubleshooting the issues related to Microsoft Windows operating
system and services.
 As an SCCM admin responsible for Overall compliance for the Client servers and Infra servers.
 Work proactively as AV admin to manage and maintain AV compliance.
3. Project Name Software Asset Management
Client Infosys Technologies Limited
Role Enterprise SAM Admin
Organization Infosys Technologies Limited
Team Size 15
Duration July 2011 to Aug 2012

5. Environment Software Languages : NA
Database : NA
OS: Windows XP Professional, Windows 7, Windows server
2003/2008
Application : All Software’s maintained by Infosys
Technologies Limited
PROJECT DESCRIPTION
Software Asset Management (SAM) project is effectively managing the software assets w.r.t allocations
and maintain the organizational compliance level throughout Infosys Technologies Limited. Every new
software asset is assetized and mapped to the deployment tool for installation.
Roles and Responsibilities
 Manage the whole Software Assets in Infosys Technologies Limited.
 Maintain the software Allocation compliance level of the software assets.
 Manage and maintain the types of software repositories.
 Take care of the restricted, grey listed and black listed software allocations.
 Maintain the Loaned and Owned software compliance level Org wide.
 Assetization of software assets and add the assets to the deployment tool.
 Create the Change Order’s for the new software downloads request.
 Take care of the SA&A software’s installation that are very much concern to the organization’s
security.
 Have good knowledge in ITIL based Ticketing system.
4. Project Name Manage And Maintain Active Directory
Client I-Gen Tech Soft Sol (P) Limited
Role Team member
Organization I-Gen Tech Soft Sol (P) Limited
Team Size 3
Duration June 2006 to July 2011
Environment Software Languages : NA
Database : NA
OS: Windows 2000/2003 and XP Professional
Application : Active Directory, DNS, DHCP, Exchange
server 2003
PROJECT DESCRIPTION
This project is to provide support and implementation on need basis. Our Team provides support for entire
I-Gen Tech Soft Sol (P) Limited in Active Directory, Hardware and Network troubleshooting.
Roles and Responsibilities
 Manage the whole networked workstations in Microsoft Windows technology.
 Active Directory users and groups management.
 Update servers with latest service packs and hot fixes.

6.  Administration of servers and troubleshoot the issues related to Microsoft Windows operating
system.
 Backup Management, Report and Recovery
 Review and remediate software distribution failures and to eliminate the problems that causes
those failures.
 Install Network printers
 Configure and troubleshoot Microsoft Outlook and Outlook express.
 Create standard Net-backup policies and take back-up of the servers. Restore the data as per the
request.
 Troubleshoot Network Connectivity Problems, User Login Problems and Server Boot Problems.
 Troubleshoot Network Services Problems Such as Service failures, Configuration Errors and
Permission Errors.
 Exchange 2003 installation and configuration.
 Troubleshoot Exchange related issues like mail delivery.
 Create and administer Exchange Administrative groups and Storage groups.
 Manage Information Stores.
 Mailbox Management.
 Work efficiently as an individual as well as team member on this current project.
Rewards and Recognitions:
Awarded ‘Take the cake Award’ for the year 2011-2012 for putt extra efforts in maintain the Delivery
Center compliance.
Awarded for best Technical Presentation in GNOSIS 2012.
PERSONAL DETAILS
Date of Birth : 02-10-1979.
Marital Status : Married

7.  Administration of servers and troubleshoot the issues related to Microsoft Windows operating
system.
 Backup Management, Report and Recovery
 Review and remediate software distribution failures and to eliminate the problems that causes
those failures.
 Install Network printers
 Configure and troubleshoot Microsoft Outlook and Outlook express.
 Create standard Net-backup policies and take back-up of the servers. Restore the data as per the
request.
 Troubleshoot Network Connectivity Problems, User Login Problems and Server Boot Problems.
 Troubleshoot Network Services Problems Such as Service failures, Configuration Errors and
Permission Errors.
 Exchange 2003 installation and configuration.
 Troubleshoot Exchange related issues like mail delivery.
 Create and administer Exchange Administrative groups and Storage groups.
 Manage Information Stores.
 Mailbox Management.
 Work efficiently as an individual as well as team member on this current project.
Rewards and Recognitions:
Awarded ‘Take the cake Award’ for the year 2011-2012 for putt extra efforts in maintain the Delivery
Center compliance.
Awarded for best Technical Presentation in GNOSIS 2012.
PERSONAL DETAILS
Date of Birth : 02-10-1979.
Marital Status : Married