1. Dinesh Pandey
Mob – 9971365685
Email: pandey.dinesh27@outlook.com
Objective:
A challenging career as an IT professional in an organization that lends me an
environment with challenging work wherein I can share and enhance my skills &
knowledge, for organizational and personal benefit.
Précis:
• Total Experience : 7 Years
• Present Employer : NTTDATA Global Delivery Services
• Present Role : Team Leader
Experience Summary:
• Administering Windows 2003, 2008 domain environment besides managing
and maintaining of 30 servers including DC, ADC, Symantec Endpoint
Protection, Citrix Xendesktop environment etc.
• Managing Citrix Xendesktop environment and involved in implementation of
VDI infrastructure.
• Managing PVS to creating the vDisk and Use the Xendesktop Setup Wizard to
deploy virtual desktops to VMs and to add the virtual desktops to a machine
catalog and promote new vDisk versions to production.
• Using Citrix Studio to build machine catalogs from the virtualization
infrastructure, MCS, Provisioning Services, and physical machines.
• Manage base images and install software
• Create Delivery Groups
• Deliver applications, desktops, and machines; manage the associated
sessions.
• Managing AD user accounts and groups on Windows 2008 domain controller.

2. • Maintaining group policies, security updates using Symantec Endpoint
Protection along with software rollouts and patch management using WSUS
3.0
• Delivering Microsoft Server Administration encompassing monitoring server
status, troubleshooting issues related to client connectivity, response time,
server performance, backup/restore while performing and disaster recovery
planning and testing
• Deploying and Managing Symantec Endpoint Protection.
• Configuring and supporting endpoint security software solutions (Symantec).
• Updating Signature files, every server/workstation with latest
definitions/patch versions.
• Handling virus threat outbreak, severity issues, Anti-virus software issues,
Virus and hoax related requests, Malware or suspected malware infections.
• Managing & directing teams of Endpoint Security engineers to secure the
Infrastructure of global clients.
• Security compliance Assessment, Management and Reporting.
• Handling day to day operations & escalations related to security incidents.
• Mentoring team on Symantec Endpoint Protection, processes & procedures to
ensure error free & timely service delivery with utmost customer satisfaction.
Education:
Academic
• M.Sc. IT from Karnataka state Open University (KSOU) in 2013.
• B.C.A from Rajiv Academy for technology & Management, Agra University
in 2007.
• Senior Secondary (12th) from U.P Board in June 2004.
• Secondary (10
th
) from U.P Board in June 2002.
Technical Skills:
• CCA virtualization
• MCSA Certified (MCP ID#6625600)
• MCTS Certified
• Operating System: Win XP, Win Server 2003, Windows Vista and Win 7 & 8.
Professional Experience:

3. Sr. Associate – Keane India LTD (NTTDATA GDS LTD), Noida
May 2010 to till date
• Administering Windows 2003, 2008 & 2012 domain environment besides
managing and maintaining of 30 servers including DC, ADC, Symantec
Endpoint Protection, etc.
• Managing AD user accounts and groups on Windows 2008 domain controller
• Maintaining group policies, security updates using Symantec Endpoint
Protection along with software rollouts and patch management using WSUS
3.0
• Delivering Microsoft Server Administration encompassing monitoring server
status, troubleshooting issues related to client connectivity, response time,
server performance, backup/restore while performing and disaster recovery
planning and testing
• Leading complete Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and
Virtual-to-Physical (V2P) migration of Windows 2003, 2008 & 2012 Servers
along with complete installation, configuration & maintenance of Microsoft
Windows Servers
• Deploying OS patches on servers/clients systems through WSUS.
• Deploying and Managing Symantec Endpoint Protection.
• Configuring and supporting endpoint security software solutions (Symantec).
• Updating Signature files, every server/workstation with latest DAT/patch
versions.
• Working on user issues through incident tickets and walking the user through
email/call to ensure resolution.
• Handling virus threat outbreak, severity issues, Anti-virus software issues,
Virus and hoax related requests, Malware or suspected malware infections.
• Managing Antivirus replication sites.
• Managing SEP GUP (Group update provider).
• Managing user accounts in AD.
• Providing prompt, accurate, and respectful support to users, employing high
degree of customer-service skill and technical expertise while ensuring
customer satisfaction.
• Working on user issues through incident tickets and walking the user through
email/call to ensure resolution.
• Handling virus threat outbreak, severity issues, Anti-virus software issues,
Virus and hoax related requests, Malware or suspected malware infections.
• Managing Antivirus replication sites.
• Managing SEP GUP (Group update provider).
• Consistently delivered rapid, outstanding service and support, resulting in a
high level of customer satisfaction; kept users updated on resolutions.
Desktop Support – ATS InfoTech PVT LTD
Aug 2008 to May 2010

4. • Provided prompt, accurate, and respectful support to users, employing high
degree of customer-service skill and technical expertise while ensuring
customer satisfaction.
• Asset, Stock handling & creating various MIS reports.
• Responsible for deployment, administration and troubleshooting Of Operating
Systems and installation of scanners and printers.
• Managing & troubleshooting several SAP applications.
• Managing Wireless Network (Net gear).
• Follow-up with vendors for support of various items such as Desktops,
Laptops, Servers and Printers.
• Video Conferencing, Event Support & Etc.
• Consistently delivered rapid, outstanding service and support, resulting in a
high level of customer satisfaction, kept users updated on resolutions.
• Saved travel time to remote location office several hours away and quickly
solving customer problem on phone / Net meeting/ WebEx Sessions.
Desktop Support – High Technologies & Solutions
March 2008 to Aug 2008
• Provided prompt, accurate, and respectful support to users, employing high
degree of customer-service skill and technical expertise while ensuring
customer satisfaction.
• Asset, Stock handling & creating various MIS reports.
• Responsible for deployment, administration and troubleshooting Of Operating
Systems and installation of scanners and printers.
• Managing & troubleshooting several SAP applications.
• Managing Wireless Network (Net gear).
• Follow-up with vendors for support of various items such as Desktops,
Laptops, Servers and Printers.
• Saved travel time to remote location office several hours away and quickly
solving customer problem on phone / Net meeting/ WebEx Sessions.

5. Technical Associate – Tech Mahindra
Aug 2007 to Feb 2008
• Provided prompt, accurate, and respectful support to users, employing high
degree of customer-service skill and technical expertise while ensuring
customer satisfaction.
• Responsible for deployment, administration and installation of Operating
Systems, scanners and printers.
• Managing & troubleshooting OS related and application compatibility issues.
Hobbies:
• Playing Cricket and Badminton.
Personal Details:
Passport No. : J9532004
Date of Birth : 1st
September 1987
Marital Status : Married
Permanent Address : H.No-51B/7D, Molarband Ext,
Badarpur, New Delhi-110044

6. Technical Associate – Tech Mahindra
Aug 2007 to Feb 2008
• Provided prompt, accurate, and respectful support to users, employing high
degree of customer-service skill and technical expertise while ensuring
customer satisfaction.
• Responsible for deployment, administration and installation of Operating
Systems, scanners and printers.
• Managing & troubleshooting OS related and application compatibility issues.
Hobbies:
• Playing Cricket and Badminton.
Personal Details:
Passport No. : J9532004
Date of Birth : 1st
September 1987
Marital Status : Married
Permanent Address : H.No-51B/7D, Molarband Ext,
Badarpur, New Delhi-110044