1. CURRICULUM VITAE
ASWATHI.K
Mob : 099727 12199
Phone: 080- 25357979
E-mail: achuash.k@gmail.com
Objective
Looking for a challenging position in the field of storage domain where my analytical,
problem solving skills, experience and application knowledge can be put in for the
successful execution of the project.
Summary
· ISM Certified
· Troubleshooting all Clariion related issue.
· Gathering logs and reviewing them via Cap2 and Context tool to check for
issues on the Clariion.
· ESRS gateway deployment, performing Clariion health check.
· Excellent communication and problem solving skills; able to establish and
maintain effective relationships with end-users, co-workers, and
management.
· Self-starter, highly energetic and motivated. Quick learner and ability to
rapidly adapt to any environment, work well under extreme pressure.
· Analyze requirements, design, develop, debug, deploy and document
software components & Databases.
Work Experience
Current Employer
1) Aroma Computer Systems Private Limited.
Designation: Technical Support Engineer.
Duration: Working from (June 3rd 2013 to till date)
Job Profile:
· Troubleshooting all Clariion related issue.
· Take ownership of the ticket and resolve the issue for the customers. This
includes fixing Data Loss/ Data Unavailability situations for the customers
· Assist Field Engineers/ customers with issues they face while working on the
CLARiiON
· This includes assisting them in making configuration changes, installing new
software packages, up gradation/ installation.
· Handling all priority tickets.
· Handling Data Loss and Data Unavailable issues.
· Collecting Storage Processor logs and reviewing them via Cap2 and Context
tool to check for issues on the Clariion.
· Gathering the Reports for maximum dispatches/hardware failures occurring on
Clariion Boxes.

2. 2) Wipro Technologies: Through Radiant Infosystems Pvt Ltd.
Designation: EMC Storage Support Engineer (EMC Clariion Storage).
Duration: Working with Wipro Technologies through Radiant Systems from (April 19
2012 to May 15 2013)
Job Profile:
· Troubleshooting all Clariion related issue.
· Take ownership of the ticket and resolve the issue for the customers.
· Collaborate with other technology groups (like the host support and network
support) if Necessary to resolve the customer’s issues and also Analyzing the
performance of the Clariion by gathering the performance files like Nar, SP
Collects and Dumps.
· Proactively alert the customer and manager of potential problems based upon
strong working knowledge of software and hardware compatibility within the
customer's environment
· Gathering logs and reviewing them via Cap2 and Context tool to check for
issues on the Clariion.
· Gathering the Reports for maximum dispatches/hardware failures occurring on
EMC Clariion Boxes.
· Identifying the root cause for the frequent failures and large number of
dispatches done on the EMC Clariion box by collaborating with the engineering
team.
· Providing Solutions to resolve the Recurring issues on the boxes.
· ESRS gateway deployment, performing Clariion health check.
3) Accenture : Through Magna Infotech.
Designation: Service Desk Consultant.
Duration: Working with Accenture through Magna Infotech from (December 8 2011
to March 09 2012)
Job Profile:
· Attending the calls and assigning the requests in remedy tool.
· Trouble shooting the issues and closing the requests in the first call.
· Co ordinating unresolved issues with L2 team and escalating it to them.
· Supporting US Accenture employees for Accenture Applications.
· Mailbox monitoring and following up with the pending requests.
· Monthly reports of PPT (dash board) and sub category wise data.
· Application monthly calls with resolution.
· Daily and weekly checklist to be sent to the Program Manager.
4) Wipro Infotech : Through Techpool Solutions.
Designation: Helpdesk Engineer in Honeywell Technologies.
Duration: Working with Honeywell Technologies through Wipro Infotech from
(August 3 2011 to October 25 2011)

3. Job Profile:
· Assigning the technical calls of Bangalore, Madurai and Hyderabad locations
by using the remedy tool and forwarding it to concerned team.
· Closure of calls which are handled by us with an SLA of 8 hours.
· Answering the calls by logging in to the Avaya phone.
· Interacting with the customers who comes with any technical issues.
· Account management by resetting the password for all the users.
· Handling all the mouse, keyboard, monitor and laptop battery calls by replacing
them.
· Issuing the color printouts and poster prints for all the users in Bangalore
location.
· Issuing temporary and permanent laptop for all the users.
· Daily reports of the calls logged and the closure need to be send to Operations
Manager and Program Manager.
· Monthly reports to be send to Operations Manager, Program Manager and
Audit.
Designation: Helpdesk Engineer in Bengaluru International Airport.
Duration: Working with Bengaluru International Airport through Wipro Infotech
from (December 10 2010 to July 31 2011)
Job Profile:
· Attending all ICT and NON ICT calls and forwarding it to the concerned
department according to the priority by logging a ticket in HPSM Tool.
· Login to the office communicator and mails follow up.
· Updating DC Monitoring and web portal monitoring.
· Taking the report of printer cartridge details and forwarding it to Hardware
department.
· Weekly report of DC Monitoring to be sent on every Friday to ICT Audit-ICT
Hardware-ICT Systems-ICT Infra.
· Monthly report of DC Monitoring need to be sent to ICT Audit.
· Monthly reports of PPT (dash board) and sub category wise data.
· Application monthly calls with resolution.
· Daily and weekly checklist to be sent to the Program Manager.
Academic Projects
Project 1: Material Management System
Project Duration: 2 months
Platform : Windows XP
Description: ‘Material Management System’ maintains and manipulates data
regarding stores and purchase department. The main objective of the system is to assist
in preparing the inventory analysis for industry. The visual basic front end makes an
effective and user friendly interface for the user. The graphical user interface created
using visual basic makes the system more attractive with total password security given

4. to the system. Project is used for the use of stores and purchase department of the
industry.
Responsibilities:
· Involved in Coding, Developing and Implementation.
· Involved in Unit Testing.
Environment : Visual Basic 6.0, MS Access Windows 2000/XP
********************************************************************
Project 2: Concurrent Version Schema
Project Duration: 6 Months
Platform: Windows XP/2000
Description: ‘Concurrent Version Schema’ implements for a software development
company to work with configuration files. Project maintains source code for number of
projects handled by company. Main objective is to secure source code, which can store
day-to-day activities of developers and administrators.
Responsibilities:
· Involved in Coding, Developing and Implementation.
· Involved in Unit Testing.
Environment: ASP.NET with C#, SQL SERVER 2000
Technical Skills
• Programming Languages: C, C++, Java, XML
• Database : SQL, MS Office
• Operating System : WINDOWS Family
Educational Qualifications
 M.Sc (Computer Science) – Bharathiar University - 2010(Marks-75%)
(Studied at V.L.B. College, Coimbatore, Tamil Nadu)
 B.Sc (Computer Science) - Bharathiar University - 2008(Marks- 70%)
(Studied at Nehru College, Coimbatore, Tamil Nadu)
 Higher Secondary Course (Science/Maths) - 2005(Marks - 63%)
Board of Higher Secondary Education, Govt. of Kerala.
(Studied at Presentation Higher Sec. School, Calicut, Kerala).
 SSLC - Govt. of Kerala - 2003(Marks -76%)
(Studied at Presentation Higher Sec. School, Calicut, Kerala )

5. Personal Profiles:
Name : Aswathi. K.
Gender : Female
Father’s name : C. Mohandas
DOB : 11/09/1987
Marital Status : Single
Linguistic Ability : English, Hindi, Malayalam, Tamil
Declaration:
I hereby declare that the information furnished above are true and correct to the best of
my knowledge and belief.
Place: Kannur
Date: (Aswathi.K)

6. Personal Profiles:
Name : Aswathi. K.
Gender : Female
Father’s name : C. Mohandas
DOB : 11/09/1987
Marital Status : Single
Linguistic Ability : English, Hindi, Malayalam, Tamil
Declaration:
I hereby declare that the information furnished above are true and correct to the best of
my knowledge and belief.
Place: Kannur
Date: (Aswathi.K)