1. William F. Branum Jr.
1307 Charleston Place
Dunwoody, GA 30338
770-905-5352
wbranum@comcast.net
Objective
Skills
I am a highly skilled computer systems professional and solid communicator
seeking to obtain a position with an established firm providing systems
administration and support in an enterprise environment.
• Customer Service and Support
• Helpdesk Ticketing and Escalation Procedures
• Workstation Support and Troubleshooting in All Environments (Mac and
Windows)
• Helpdesk Management
• Project Management
• Security Operations and Compliance
• Extensive Experience with all Microsoft Office Applications
• Experience with Google, Gmail, Google Chrome and Google Hangouts
• Strong Expertise in Most Common Desktop Applications
• Active Directory Management and Configuration
• IT Asset Purchasing, Tracking, Installation and Management
• Mobile Device Support including iPhone (iOS), Android Devices,
Blackberry, and others
• Workstation Image Creation and Deployment for Large User
Environments
• Extensive Knowledge of Network Architecture, Functionality and Support
• Installation and Configuration of New Networks and Windows Servers
• Java Scripting in Support of Document Management Systems
• Knowledge of Basic Linux Installation and Support
Experience: Ricoh Application Support Helpdesk
2016 Ricoh USA Inc. Tucker, GA
Application Support Engineer
• Provide technical phone support for a variety of applications related to
third party products for Ricoh customers.
• Provided support for all Ricoh service technicians doing on site
support for all Ricoh hardware.
• Responsible for follow-up and escalation of issues that required
specialist support.
• Responsible for ticket tracking, follow-up and prioritization.
SOC Administrator
2014-2015 Milestone Systems Inc. Marietta, GA
SOC Administrator
• Provide information security reporting, including security metrics as
required.

2. • Responsible for answering and resolving any issues that arose either
via email or phone.
• Accurate and rapid response to security events.
• Work in a rotational 24/7 SOC environment.
• Maintain up-to-date knowledge of the IT security industry, including
awareness of new or revised security solutions, improved security
processes, and the development of new attacks and threat vectors.
McKesson Corporation
2008-2013 McKesson Corporation Alpharetta, GA
• Level 4 Application Support Analyst
1. Top tier support for McKesson Document Imaging Solutions
2. First point of contact for all questions level 1-4, either via email or
phone.
3. Responsible for implementation of document imaging in all
Mckesson medical billing offices across the Unites States (30+
offices.)
4. Created training materials (Manuals, PowerPoint presentations,
survey’s and stand alone self training audio and video), that were
used in training over 2000+ employees in the use of McKesson’s
document imaging solution (ImageNow.)
5. Instructor in over 200 training classes in person as well as live
streaming webinars.
• Provided support for all scanners in use by McKesson Document Imaging
Solutions (Fujitsu 5900, 5950, 6670 and 6110.)
1. Created documentation for use in training users in the operation
and maintenance of all scanners used for document imaging.
2. Trained over 100+ users in the operation of the scanners.
3. Installed and configured all software necessary for scanner
operation on attached workstation’s including ImageNow software
as well as Kofax drivers.
4. Created XCEL spreadsheets that were used to generate barcode
coversheets for medical billing batches.
• Supported the ImageNow document imaging server.
• Created and updated JAVA Script and VB Script to customize user
interface to the document imaging software.
• Helped drive direction of new technologies to be used in future document
imaging projects.
PRN Helpdesk Associate
2007-2008 Convergent Media Systems Alpharetta, GA
• Level 1 and 2 support for multiple media distribution systems, including for
retailers such as Wal-Mart, Best Buy, Circuit City, Costco, Albertsons,
ShopRite, Pathmark, Shaw’s and others.
• All trouble shooting was done via phone or email.
• Responsible for generating reports for Call Center performance metrics.
• Level 1 support for Network Operations preventative maintenance.
• Excellent knowledge of all systems supported.

3. • Performed the duties of Team Lead when the situation was warranted.
• Lead for training and implementation of new call logging systems, as well
as training for new multimedia rollouts.
Document Management System Administrator and Manager
2005-2006 Kaplan Higher Education Corp. Atlanta, GA
• Administration of ImageNow Document Imaging system for enterprise of
• Creation and maintenance of document workflows in support of student
processing according to Department of Education regulatory
requirements.
• Specification, installation, and management of distributing scanning and
document management solution for enterprise environment.
• Upgrade and testing of all new document imaging systems and equipment
for enterprise environment.
• Training of helpdesk support personnel in the maintenance and
management of document management system.
• Integration of ImageNow System into Accounts Payable system using
Java Script.
• Documentation for training purposes related to ImageNow, Active
Directory, and Server Operating System Installation.
• Troubleshooting of TCP/IP networks in support of distributed scanning
solutions as well as support of workstation connectivity to enterprise
Active Directory domain.
Helpdesk Manager
2004-2005 Kaplan Higher Education Corp. Atlanta, GA
• Day to day management of Level 1 and Level 2 Helpdesk.
• Responsible for personnel reviews of all helpdesk staff.
• Implementation of call monitoring and tracking software.
• Responsible for learning new systems and training helpdesk associates
on the new systems.
• Involved extensively in the interview process for potential new helpdesk
associates.
Junior Network Administrator
2003 – 2004 Kaplan Higher Education Corp. Atlanta, GA
• On-site installation of new networks conforming to corporate standards for
75 colleges and universities around the country.
• Build and shipment of standardized rack configurations including new
servers, switches and firewalls to over 75 colleges and universities.
• Implementation support and troubleshooting for migration of over 5000
user accounts from 60 independent domains to a single Active Directory.
Network Support and Systems Technician
2001-2003 Gain Systems Inc. Atlanta, GA
• Worked directly with the Georgia National Guard as a Support Technician,
providing support for all administrative computer systems including:
Workstations, Field Laptops, Switches, Routers and Network Systems.
• Also, spent time in Arkansas working with the Arkansas National Guard to

4. update and streamline their network infrastructure state wide.
New Systems Implementation and Support Technician
1998-2001 Carreker-Antinori Inc., Atlanta, GA
• Installed, configured, and supported all new hardware systems for
banking institutions in the United States and Canada.
• Traveled extensively to all client locations to install and support software /
hardware.
• Installed and configured O/S 2 and Microsoft NT 4.0 Operating Systems,
OSC/OSM Optical Storage Software and Oracle databases in support of
Carreker-Antinori’s primary banking applications.
Education Peachtree High School – Diploma Received
West Georgia College – Majored in History
References Available Upon Request