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Business Focus and Process
Maturity in 2017
What the Research Says
Who Cares About Alignment?
“The fact that Business and IT-alignment has
been a top issue for the last 15 years clearly
shows that current approaches to closing the
gap aren’t working.”
Paul Wilkinson, Sept. 2017
Alignment Before Convergence
Pixabay
Go Ahead – Rate Yourself
Source: HDI State of IT
What Does “Alignment” Mean?
• IT goals are oriented around business outcomes
• IT success measures are aligned with business outcomes
• IT goals are shared with business partners
• Results are reported to business partners, senior management
• Priority of IT projects is set by business management
Maturity and Alignment
Source: HDI State of IT
Characteristics of High Maturity
• 70% measure cost (vs. 46% of low maturity)
• 34% measure revenue generation tied to IT projects
(vs. 16% of low maturity)
Source: HDI State of IT
The Bad News
• 13% of organizations track interrupted user
minutes; 17% track cost of downtime.
• The associated costs of reactivity, such as lost
time, are not being tracked.
• 43% of organizations have project priorities set
by IT directors and managers
Source: HDI State of IT
IT Stability
The number of incidents was reported as trending
downwards in
• 44% of the overall sample
• 23% of self-ranked low maturity
• 52% of self-ranked high maturity
Source: HDI State of IT
We really need to…
Stop saying “the business.”
Action Items
• Let business partners set project priority
• Business units for dedicated projects
• Senior management for enterprise projects
• Measure business success
• Revenue
• Productivity
• Cost
Takeaways
• Don’t distrust what organizations tell you about
themselves; be skeptical but questions will bring
out the truth
• The path to maturity is through business
outcomes
• Alignment can break the trail to convergence;
start where you are
ITSMF UK
Premier Gate, Easthampstead Road, Bracknell,
RG12 1JS, United Kingdom
Tel: +44 (0) 118 918 6500 | Web: www.itsmf.co.uk

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Roy Atkinson - Closing keynote

  • 1. Business Focus and Process Maturity in 2017 What the Research Says
  • 2. Who Cares About Alignment? “The fact that Business and IT-alignment has been a top issue for the last 15 years clearly shows that current approaches to closing the gap aren’t working.” Paul Wilkinson, Sept. 2017
  • 4. Go Ahead – Rate Yourself Source: HDI State of IT
  • 5. What Does “Alignment” Mean? • IT goals are oriented around business outcomes • IT success measures are aligned with business outcomes • IT goals are shared with business partners • Results are reported to business partners, senior management • Priority of IT projects is set by business management
  • 7. Characteristics of High Maturity • 70% measure cost (vs. 46% of low maturity) • 34% measure revenue generation tied to IT projects (vs. 16% of low maturity) Source: HDI State of IT
  • 8. The Bad News • 13% of organizations track interrupted user minutes; 17% track cost of downtime. • The associated costs of reactivity, such as lost time, are not being tracked. • 43% of organizations have project priorities set by IT directors and managers Source: HDI State of IT
  • 9. IT Stability The number of incidents was reported as trending downwards in • 44% of the overall sample • 23% of self-ranked low maturity • 52% of self-ranked high maturity Source: HDI State of IT
  • 10. We really need to… Stop saying “the business.”
  • 11. Action Items • Let business partners set project priority • Business units for dedicated projects • Senior management for enterprise projects • Measure business success • Revenue • Productivity • Cost
  • 12. Takeaways • Don’t distrust what organizations tell you about themselves; be skeptical but questions will bring out the truth • The path to maturity is through business outcomes • Alignment can break the trail to convergence; start where you are
  • 13. ITSMF UK Premier Gate, Easthampstead Road, Bracknell, RG12 1JS, United Kingdom Tel: +44 (0) 118 918 6500 | Web: www.itsmf.co.uk