This session took us through the highs and lows of the ground-breaking research survey conducted by HD to determine the current state of IT organisations’ business focus and process maturity.
Peter Norris and Ian Porter - solving your customers problems, at the pub finalitSMF UK
In this presentation, Peter and Ian showed how
focusing on their internal and external customers helped them
to: focus on what was materially important; change perception
of the process as quickly as possible; use scarce resources
most effectively; ensure our stakeholders were aware of the
investigation progress (and its achievements); implement
measures to ensure progress was made; and ensure senior
management didn’t lose sight of exposure to recurring incidents.
SIAM (Service Integration and Management) is a new way of working that involves close collaboration between internal IT and external suppliers. To be ready for SIAM, an organization needs to ensure that its people, processes, tools, and suppliers are prepared for this change. Key factors include having the right governance model in place, operational maturity to manage across multiple suppliers, and ensuring all parties are willing and able to work collaboratively in a SIAM model. Organizational change management is crucial to prepare people for the new way of working required by SIAM.
Antony Oxley - Has the digital age left service level management in the dust?itSMF UK
This document summarizes a discussion on how service level management has evolved with the rise of digital services. The discussion focused on identifying the top challenges facing SLM in the digital age and discussing solutions. Key challenges included adapting SLM to new technologies like DevOps, cloud computing, and agile development. Participants discussed the need for simpler, more targeted SLM that keeps pace with evolving requirements. Ensuring SLM continues meeting customer needs and understanding their priorities in a digital context is also important. The discussion concluded that while the digital age poses challenges, with the right focus on customers, simplicity, and responsiveness, SLM can continue delivering value.
Craig Johnson - Transforming service management into multi-modal and DevOps.itSMF UK
In this presentation Craig explained how NHS Digital designed its own innovative model and transition approach, using a self-governing cell based model with multi-skilled cell members. Craig also shared with you the benefits this change has brought.
Phil Green - We're migrating to the cloud - Who needs service managementitSMF UK
This presentation explored the importance of service
management in the cloud and explore what is needed to build an operating model for the governance, assurance, and day to day operation of cloud services.
Peter Hubbard: Don't Get Stuck in a Silo – Going Digital isn't TransformationitSMF UK
This document summarizes a presentation about digital transformation and enterprise service management. The presentation discusses:
1) How to build and implement a digital transformation strategy, engage management, and regain control of data silos through enterprise service management solutions.
2) The need for IT to shift from a focus on running the business to growing and transforming the business through digital evolution.
3) Examples of using the same service management principles across different business functions like HR, facilities, and IT through a consolidated platform to standardize and automate processes.
Axios Systems Webinar: 10 quick wins to transform your IT Service Desk from g...Axios Systems
Stephen Mann (ITSM.tools) explains how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success. Register and watch now: https://hubs.ly/H0jnfTp0
This document discusses shadow IT and provides recommendations for how enterprise IT can embrace it. It defines shadow IT as solutions developed without enterprise IT oversight and explains why teams turn to it for freedom, ownership, and ego. Trends like externalization, consumerization, and democratization of technology are driving its growth. The document recommends that enterprise IT address barriers preventing shadow IT from adopting standards, extend solutions to shadow IT teams, and merge policies with their environments to bridge the divide between the two.
Peter Norris and Ian Porter - solving your customers problems, at the pub finalitSMF UK
In this presentation, Peter and Ian showed how
focusing on their internal and external customers helped them
to: focus on what was materially important; change perception
of the process as quickly as possible; use scarce resources
most effectively; ensure our stakeholders were aware of the
investigation progress (and its achievements); implement
measures to ensure progress was made; and ensure senior
management didn’t lose sight of exposure to recurring incidents.
SIAM (Service Integration and Management) is a new way of working that involves close collaboration between internal IT and external suppliers. To be ready for SIAM, an organization needs to ensure that its people, processes, tools, and suppliers are prepared for this change. Key factors include having the right governance model in place, operational maturity to manage across multiple suppliers, and ensuring all parties are willing and able to work collaboratively in a SIAM model. Organizational change management is crucial to prepare people for the new way of working required by SIAM.
Antony Oxley - Has the digital age left service level management in the dust?itSMF UK
This document summarizes a discussion on how service level management has evolved with the rise of digital services. The discussion focused on identifying the top challenges facing SLM in the digital age and discussing solutions. Key challenges included adapting SLM to new technologies like DevOps, cloud computing, and agile development. Participants discussed the need for simpler, more targeted SLM that keeps pace with evolving requirements. Ensuring SLM continues meeting customer needs and understanding their priorities in a digital context is also important. The discussion concluded that while the digital age poses challenges, with the right focus on customers, simplicity, and responsiveness, SLM can continue delivering value.
Craig Johnson - Transforming service management into multi-modal and DevOps.itSMF UK
In this presentation Craig explained how NHS Digital designed its own innovative model and transition approach, using a self-governing cell based model with multi-skilled cell members. Craig also shared with you the benefits this change has brought.
Phil Green - We're migrating to the cloud - Who needs service managementitSMF UK
This presentation explored the importance of service
management in the cloud and explore what is needed to build an operating model for the governance, assurance, and day to day operation of cloud services.
Peter Hubbard: Don't Get Stuck in a Silo – Going Digital isn't TransformationitSMF UK
This document summarizes a presentation about digital transformation and enterprise service management. The presentation discusses:
1) How to build and implement a digital transformation strategy, engage management, and regain control of data silos through enterprise service management solutions.
2) The need for IT to shift from a focus on running the business to growing and transforming the business through digital evolution.
3) Examples of using the same service management principles across different business functions like HR, facilities, and IT through a consolidated platform to standardize and automate processes.
Axios Systems Webinar: 10 quick wins to transform your IT Service Desk from g...Axios Systems
Stephen Mann (ITSM.tools) explains how to drive IT service desk improvement through three high-value ITSM capabilities – self-service, knowledge management, and automation. And, importantly, how best to avoid the common pitfalls to delivering success. Register and watch now: https://hubs.ly/H0jnfTp0
This document discusses shadow IT and provides recommendations for how enterprise IT can embrace it. It defines shadow IT as solutions developed without enterprise IT oversight and explains why teams turn to it for freedom, ownership, and ego. Trends like externalization, consumerization, and democratization of technology are driving its growth. The document recommends that enterprise IT address barriers preventing shadow IT from adopting standards, extend solutions to shadow IT teams, and merge policies with their environments to bridge the divide between the two.
1) Powerful external forces like empowered customers and digital technologies are remaking markets and creating existential risk for companies.
2) Business leaders must make critical decisions to determine their company's destiny in response to these forces, with massive consequences but little precedence.
3) To manage the future, companies must design principles that are connected, insights-driven, fast, and customer-led in order to execute digital transformations successfully.
Hayley Butler and Spenser Arnold: Agile Service ManagementitSMF UK
As HM Land registry transforms the services they deliver, they transform the way they manage services. Earlier this year they began a trial on increasing the agility of their service management functions. In this presentation they share where they started from, where they are now, and where they think they're headed.
Pink Elephant and Axios Systems Webinar: How to unlock service excellence wit...Axios Systems
ITSM and IT Operations Management (ITOM) are two essential parts of the IT value chain. IT infrastructure, looked after by IT operations, is the platform for the services that deliver value to customers and employees. For your business to grow, ITSM and ITOM teams need to work together to drive customer satisfaction, ensure business continuity, and accelerate deployment of new apps and services.
In this webinar, you'll learn how to unlock service excellence with unified ITSM & ITOM. Register here: https://hubs.ly/H0hY7550
Webinar: Enterprise Service Management 101Axios Systems
Despite being over a decade old, adoption of Enterprise Service Management (ESM) has grown significantly in the last few years. Improving back-office operations via workforce automation and enhanced productivity as well as an enabler for digital transformation, ESM supports better business outcomes across the organization.
Find out more about the opportunities of ESM in our webinar with Stephen Mann of ITSM.Tools.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
TRU Snacks Webinar Series - How to Automate Finance Using Accounting RobotsCitrin Cooperman
This document discusses how accounting robots can automate finance processes using robotic process automation (RPA). RPA uses software to mimic human actions on a computer and automate repetitive tasks. The document outlines how RPA can automate accounting tasks like bank reconciliations, accounts receivable, accounts payable, month-end close processes, and financial reporting. It also discusses implementing RPA for these tasks in 3 to 6 weeks at a cost of $4,000 to $12,000 to quickly realize automation benefits. Next steps proposed are assessing processes for RPA, automating bank reconciliations, and automating accounts payable.
Shadow IT - What is it, why it happens and how to resolveFreshservice
Shadow IT refers to the use of unauthorized technology resources by business units without the approval or knowledge of the IT department. This often occurs because business units see the IT department as too slow or bureaucratic to meet their needs, or because of overzealous employees. While business units argue that Shadow IT allows them to achieve goals more quickly, IT departments counter that it poses security and operational risks to the organization. The document recommends that IT departments and business units improve communication and work together collaboratively to resolve issues with Shadow IT in a way that supports both business and technical needs.
TRU Snacks Webinar Series- Restructuring a Financially Distressed CompanyCitrin Cooperman
Sign up for our weekly TRU Snacks webinars here: https://www.citrincooperman.com/infocus/tru-snacks-webinar-series
Our TRU Snacks webinar series provides the middle market with brief, strategic, and tactical business improvement information from Citrin Cooperman’s Transition Response Unit (TRU) live every Thursday at noon.
Implementing effective technology ecosystems can provide owners with insight into their business to support necessary business decisions. In this TRU Snacks session, Director Smija Simon shows you how to make better systems decisions that drive analytics and insight for your business.
What is Enterprise Service Management and How You Can Get StartedCherwell Software
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
How to reduce unplanned work and increase customer valueAxios Systems
In this informative webinar, Troy DuMoulin from Pink Elephant and Pat Moran from Axios Systems will describe how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards to create transparency into unplanned work and improve customer success metrics such as time to repair, system availability and customer satisfaction.
Bizagi and Stone Coast Fund Services: How Centers of Excellence Speed Up Digi...Bizagi
The Stone Coast Story – Digital Transformation Webinar Series
Right now digital leaders are using Centers of Excellence (CoEs) to speed up digital change in the enterprise. According to Gartner, “Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”
In this interactive session you’ll hear the story of hedge fund administration and consulting firm Stone Coast, currently building their CoE team to provide digital leadership, best practices and training in order to embed a culture of process digitization.
View this presentation to explore:
•When a CoE is the right strategy for accelerating progress
•Four practical steps in building your Center of Excellence
•Why Stone Coast Fund Services chose to build its CoE
•Your questions about how to create your own CoE
Ivor Macfarlane - Will we ever learn? People, perception and involvement matteritSMF UK
This document discusses the importance of understanding people and their perceptions in delivering technology services. It argues that while technology and processes are important, people's needs must be understood for services to be truly useful. The author reflects on conferences from 2004 and 2006 and how issues of communication, empathy, and managing change and expectations still challenge service providers today. Customers want services that are useful to their business needs, not just functional outputs, and success is difficult to measure. Understanding requirements means understanding people, as communication is complex and constant work is needed to maintain services.
Lean IT separates added value from waste by focusing on delivering value to the end customer with less cost. It is based on Toyota's Lean principles and combines Lean Six Sigma tools with Agile development and ITIL methodologies. The first step of Lean IT is to identify the customer and understand what creates value for them from an IT service or project. This allows organizations to maximize customer value while minimizing waste.
What’s your score? Using XLAs to quantify service experiencenexthink
Providing a superior digital employee experience increases productivity, boosts morale, and delivers business value from IT investments. Organisations that fail to deliver; risk productive and financial cost to the business—for example the average UK worker loses over two weeks a year due to technology trouble.
So what are the steps required to build a comprehensive view of your IT experience quality and enable a pro-active, continuous improvement path? This session explores approaches and real examples proven to effectively measure, manage, and benchmark IT experience from a business perspective to align with the guiding principles of ITIL 4, in order to help shift from traditionally IT-focussed SLAs to metrics that more fully encompass end-users.
Webinar: Improve your ITSM delivery with AI ChatbotsAxios Systems
Learn how an AI Chatbot integration can transform your ITSM.
The way businesses communicate internally has evolved rapidly, moving from email and telephone to automated digital communication channels. IT operations teams must meet the demands of digital transformation faster than ever before, with instant 24/7 support and faster ticket resolution.
How To Choose The Right HR Software - 7 Steps To SuccessCoreHR
This document outlines 7 steps for choosing the right HR software: 1) Define scope and requirements, 2) Build a business case, 3) Evaluate usability, 4) Ensure integration across HR processes, 5) Leverage analytics and reporting, 6) Enable self-service, and 7) Consider costs and ROI. The document provides guidance on factors to consider under each step, such as user experience, mobile access, reporting capabilities, and financial impacts. It also introduces CoreHR as a provider of HR and payroll software solutions.
How to get a HR system in place fast. Five principles that can help your organisation deploy and leverage new HR technologies. By Owen Pagan, Director of Strategy and Growth at CoreHR. This was originally presented at the CIPD HR Software Show in the Olympia London on June 19th 2014. The presentation discusses Gartner's Nexus of Forces, how it is influencing strategic HR and the development of HR technology by CoreHR.
From SLAs to XLAs | Shift to pro-active service deliverynexthink
Slides from workshop focused on service management excellence and end user experience measurement.
Sessions:
1. Service Management Process Automation, with Bright Horse
2. From SLA to XLA: Re-Thinking End-User KPIs, with Nexthink
3. Great Customer Service is The Experience, with Chris Markiewicz
Four Essential Strategies for Digital TransformationBizagi
Bizagi - The Digital Business Platform presents 'Four Essential Strategies for Digital Transformation' at the North America IT Roadmap Conference and Expo in Washington DC.
Hear from Mike May, VP of Bizagi as he provides insights into why enterprises are struggling with Digital Transformation with key strategies for overcoming those challenges - as revealed by Bizagi's 2016 global executive study into the digital initiatives of over 1000 global enterprises around the world.
Data and Findings - Accelerating IT Transformation with DATAMatt Mandich
Despite a global IT spend of over $4 Trillion, 67% of CEOs & CIOs are misaligned on how IT should be enabling the business* With the dramatic increase in digital technology & the business’s appetite to understand and enable their own innovations through technology, CIOs are challenged with the need to rapidly understand business inputs, stakeholder satisfaction, and assess their own teams internal capabilities. A new model is needed to enable the CIO to rapidly make decisions, prove success & analyze challenges with DATA.
By the Numbers:
• 66% of CEOs don’t understand how to use IT to transform the business.
• 84% of IT Organizations score below 80% on IT satisfaction
• 43% of CIOs overestimate the size of their next budget.
• 78% of CEOs/CIOs are aligned on what IT issues impede innovation BUT are Highly Misaligned on the Business Barriers that Impede Innovation
• 72% of business leaders misjudge which services really matter to them
* Info-Techs CEO/CIO Alignment study
1) Powerful external forces like empowered customers and digital technologies are remaking markets and creating existential risk for companies.
2) Business leaders must make critical decisions to determine their company's destiny in response to these forces, with massive consequences but little precedence.
3) To manage the future, companies must design principles that are connected, insights-driven, fast, and customer-led in order to execute digital transformations successfully.
Hayley Butler and Spenser Arnold: Agile Service ManagementitSMF UK
As HM Land registry transforms the services they deliver, they transform the way they manage services. Earlier this year they began a trial on increasing the agility of their service management functions. In this presentation they share where they started from, where they are now, and where they think they're headed.
Pink Elephant and Axios Systems Webinar: How to unlock service excellence wit...Axios Systems
ITSM and IT Operations Management (ITOM) are two essential parts of the IT value chain. IT infrastructure, looked after by IT operations, is the platform for the services that deliver value to customers and employees. For your business to grow, ITSM and ITOM teams need to work together to drive customer satisfaction, ensure business continuity, and accelerate deployment of new apps and services.
In this webinar, you'll learn how to unlock service excellence with unified ITSM & ITOM. Register here: https://hubs.ly/H0hY7550
Webinar: Enterprise Service Management 101Axios Systems
Despite being over a decade old, adoption of Enterprise Service Management (ESM) has grown significantly in the last few years. Improving back-office operations via workforce automation and enhanced productivity as well as an enabler for digital transformation, ESM supports better business outcomes across the organization.
Find out more about the opportunities of ESM in our webinar with Stephen Mann of ITSM.Tools.
Modern Enterprise Service Management: Which Vendor is Right for Your Business?EasyVista
In tomorrow’s “Everything-as-a-Service World” there will not be a one-size-fits-all approach to selecting the best service management partners for your business. What’s just right for you might be completely wrong for someone else. What is certain is that choosing tomorrow’s ITSM platform based on yesterday’s requirements is a recipe for disaster. So what should you be planning for and who should you be considering?
Pink Elephant’s George Spalding dives into some of the trends shaping the industry. Joining him is Dennis Callaghan, Senior Enterprise Software Analyst with 451 Research, who reviews the current vendor landscape and highlights the “best fit” based on business needs.
Topics discussed:
- “SaaS or On Premise?” – the advantages to both, and to choice
- Vendor/Client “Culture Match” – the importance of find the right strategic fit runs deeper than just the technology
- Best of Breed vs. All-in-One” – understanding the pro’s and con’s
- “Customize vs. Vanilla Install” – what’s preferred, and what’s realistic
- “Future Proof” – a checklist to ensure long term success, not just short term gain
This webinar concludes with Russel Jesski, IT Director with FCCI Insurance. Russel will share the process his firm went through, and why they chose to partner with EasyVista.
For the full webinar replay on this topic, please watch the accompanying YouTube video.
TRU Snacks Webinar Series - How to Automate Finance Using Accounting RobotsCitrin Cooperman
This document discusses how accounting robots can automate finance processes using robotic process automation (RPA). RPA uses software to mimic human actions on a computer and automate repetitive tasks. The document outlines how RPA can automate accounting tasks like bank reconciliations, accounts receivable, accounts payable, month-end close processes, and financial reporting. It also discusses implementing RPA for these tasks in 3 to 6 weeks at a cost of $4,000 to $12,000 to quickly realize automation benefits. Next steps proposed are assessing processes for RPA, automating bank reconciliations, and automating accounts payable.
Shadow IT - What is it, why it happens and how to resolveFreshservice
Shadow IT refers to the use of unauthorized technology resources by business units without the approval or knowledge of the IT department. This often occurs because business units see the IT department as too slow or bureaucratic to meet their needs, or because of overzealous employees. While business units argue that Shadow IT allows them to achieve goals more quickly, IT departments counter that it poses security and operational risks to the organization. The document recommends that IT departments and business units improve communication and work together collaboratively to resolve issues with Shadow IT in a way that supports both business and technical needs.
TRU Snacks Webinar Series- Restructuring a Financially Distressed CompanyCitrin Cooperman
Sign up for our weekly TRU Snacks webinars here: https://www.citrincooperman.com/infocus/tru-snacks-webinar-series
Our TRU Snacks webinar series provides the middle market with brief, strategic, and tactical business improvement information from Citrin Cooperman’s Transition Response Unit (TRU) live every Thursday at noon.
Implementing effective technology ecosystems can provide owners with insight into their business to support necessary business decisions. In this TRU Snacks session, Director Smija Simon shows you how to make better systems decisions that drive analytics and insight for your business.
What is Enterprise Service Management and How You Can Get StartedCherwell Software
Enterprise Service Management (ESM) is IT’s opportunity to leverage the maturity and broad portfolio of ITIL/ITSM based processes to champion service delivery excellence to other lines of business within the organization. When implemented effectively, IT Service Management principles and tools can streamline fulfillment and improve employee productivity across numerous operational departments.
How to reduce unplanned work and increase customer valueAxios Systems
In this informative webinar, Troy DuMoulin from Pink Elephant and Pat Moran from Axios Systems will describe how key ITIL practices such as Monitoring & Event, Incident and Problem Management pair nicely with Data Analytics, AI-Ops and Kanban boards to create transparency into unplanned work and improve customer success metrics such as time to repair, system availability and customer satisfaction.
Bizagi and Stone Coast Fund Services: How Centers of Excellence Speed Up Digi...Bizagi
The Stone Coast Story – Digital Transformation Webinar Series
Right now digital leaders are using Centers of Excellence (CoEs) to speed up digital change in the enterprise. According to Gartner, “Centers of excellence accelerate the uptake of new technologies and optimize core capabilities with higher efficiency and lower costs.”
In this interactive session you’ll hear the story of hedge fund administration and consulting firm Stone Coast, currently building their CoE team to provide digital leadership, best practices and training in order to embed a culture of process digitization.
View this presentation to explore:
•When a CoE is the right strategy for accelerating progress
•Four practical steps in building your Center of Excellence
•Why Stone Coast Fund Services chose to build its CoE
•Your questions about how to create your own CoE
Ivor Macfarlane - Will we ever learn? People, perception and involvement matteritSMF UK
This document discusses the importance of understanding people and their perceptions in delivering technology services. It argues that while technology and processes are important, people's needs must be understood for services to be truly useful. The author reflects on conferences from 2004 and 2006 and how issues of communication, empathy, and managing change and expectations still challenge service providers today. Customers want services that are useful to their business needs, not just functional outputs, and success is difficult to measure. Understanding requirements means understanding people, as communication is complex and constant work is needed to maintain services.
Lean IT separates added value from waste by focusing on delivering value to the end customer with less cost. It is based on Toyota's Lean principles and combines Lean Six Sigma tools with Agile development and ITIL methodologies. The first step of Lean IT is to identify the customer and understand what creates value for them from an IT service or project. This allows organizations to maximize customer value while minimizing waste.
What’s your score? Using XLAs to quantify service experiencenexthink
Providing a superior digital employee experience increases productivity, boosts morale, and delivers business value from IT investments. Organisations that fail to deliver; risk productive and financial cost to the business—for example the average UK worker loses over two weeks a year due to technology trouble.
So what are the steps required to build a comprehensive view of your IT experience quality and enable a pro-active, continuous improvement path? This session explores approaches and real examples proven to effectively measure, manage, and benchmark IT experience from a business perspective to align with the guiding principles of ITIL 4, in order to help shift from traditionally IT-focussed SLAs to metrics that more fully encompass end-users.
Webinar: Improve your ITSM delivery with AI ChatbotsAxios Systems
Learn how an AI Chatbot integration can transform your ITSM.
The way businesses communicate internally has evolved rapidly, moving from email and telephone to automated digital communication channels. IT operations teams must meet the demands of digital transformation faster than ever before, with instant 24/7 support and faster ticket resolution.
How To Choose The Right HR Software - 7 Steps To SuccessCoreHR
This document outlines 7 steps for choosing the right HR software: 1) Define scope and requirements, 2) Build a business case, 3) Evaluate usability, 4) Ensure integration across HR processes, 5) Leverage analytics and reporting, 6) Enable self-service, and 7) Consider costs and ROI. The document provides guidance on factors to consider under each step, such as user experience, mobile access, reporting capabilities, and financial impacts. It also introduces CoreHR as a provider of HR and payroll software solutions.
How to get a HR system in place fast. Five principles that can help your organisation deploy and leverage new HR technologies. By Owen Pagan, Director of Strategy and Growth at CoreHR. This was originally presented at the CIPD HR Software Show in the Olympia London on June 19th 2014. The presentation discusses Gartner's Nexus of Forces, how it is influencing strategic HR and the development of HR technology by CoreHR.
From SLAs to XLAs | Shift to pro-active service deliverynexthink
Slides from workshop focused on service management excellence and end user experience measurement.
Sessions:
1. Service Management Process Automation, with Bright Horse
2. From SLA to XLA: Re-Thinking End-User KPIs, with Nexthink
3. Great Customer Service is The Experience, with Chris Markiewicz
Four Essential Strategies for Digital TransformationBizagi
Bizagi - The Digital Business Platform presents 'Four Essential Strategies for Digital Transformation' at the North America IT Roadmap Conference and Expo in Washington DC.
Hear from Mike May, VP of Bizagi as he provides insights into why enterprises are struggling with Digital Transformation with key strategies for overcoming those challenges - as revealed by Bizagi's 2016 global executive study into the digital initiatives of over 1000 global enterprises around the world.
Data and Findings - Accelerating IT Transformation with DATAMatt Mandich
Despite a global IT spend of over $4 Trillion, 67% of CEOs & CIOs are misaligned on how IT should be enabling the business* With the dramatic increase in digital technology & the business’s appetite to understand and enable their own innovations through technology, CIOs are challenged with the need to rapidly understand business inputs, stakeholder satisfaction, and assess their own teams internal capabilities. A new model is needed to enable the CIO to rapidly make decisions, prove success & analyze challenges with DATA.
By the Numbers:
• 66% of CEOs don’t understand how to use IT to transform the business.
• 84% of IT Organizations score below 80% on IT satisfaction
• 43% of CIOs overestimate the size of their next budget.
• 78% of CEOs/CIOs are aligned on what IT issues impede innovation BUT are Highly Misaligned on the Business Barriers that Impede Innovation
• 72% of business leaders misjudge which services really matter to them
* Info-Techs CEO/CIO Alignment study
Elevating the Role of the CIO to Strategic Business PartnerChangepoint
The document discusses elevating the role of the CIO to a strategic business partner. It outlines an IT investment lifecycle with key phases including capturing business demands, prioritizing projects, delivering projects to track goals, assessing impact, and communicating across the business. It notes that while many CIOs want this strategic role, few have adopted it, and C-suite peers often don't see CIOs as enabling strategic decision making. The lifecycle aims to ensure IT investments are properly prioritized and aligned to business goals and deliver value, while managing risks such as misaligned projects or goals. Future CIOs must serve as strategists, take calculated risks, manage IT portfolios, and maintain risk visibility.
Understanding IT Strategy, Sourcing and Vendor RelationshipsGoutama Bachtiar
This document discusses IT strategy, sourcing, and vendor relationships. It covers key topics such as:
1. Aligning IT strategy with business strategy and exploring different IT governance models.
2. Examining IT operating plans and sourcing strategies, including discussions of outsourcing, offshoring, and the outsourcing lifecycle.
3. Important considerations for commencing relationships with IT vendors, including vendor selection, contracts, and financial stability.
This document discusses IT strategy and its alignment with business strategy. It covers several topics:
1. IT strategy must be an integral part of business strategy and align with real business needs to deliver value.
2. IT governance aims to maximize value from IT through alignment with strategic objectives, risk management, and compliance.
3. Aligning IT and business requires understanding planning processes, CIO involvement in senior management, communication, and multi-level links.
4. IT can provide competitive advantage by creating value for customers through resources that are valuable, rare, imitable, organized, and substitutable.
5. Sourcing is an important IT strategy driven by focusing on core competencies and reducing
Governance: The key to effecting successful Digital TransformationGuy Pearce
A deck I presented at McMaster University (DeGroote School of Business) on the multi-disciplinary complexity of achieving successful digital transformation
The document summarizes the key findings from a 2015 global survey on digital IQ. It identifies 10 attributes that correlate with stronger financial performance among digital leaders. These include having CEO commitment to digital, a shared digital strategy across executive teams, engaging external sources of innovation, making investments for competitive advantage, utilizing data to drive value, proactive cybersecurity planning, a multi-year digital roadmap, and consistently measuring returns on investments. The document also discusses trends around digital strategies, spending, roles and disruption within organizations as they pursue digital transformations.
Enterprise Fusion: Your Pathway To A Better Customer ExperienceCognizant
In June 2018, Cognizant commissioned Forrester Consulting to test the hypothesis that digital transformation will succeed best when two conditions are met.
Séptima Encuesta Mundial del Coeficiente Digital de las empresasPwC España
La Séptima Encuesta Mundial sobre el Coeficiente Digital en las empresas se ha realizado a partir de entrevistas a casi 2.000 directivos y líderes de IT de empresas de diez sectores en 51 países (entre las que se encuentran 70 compañías españolas). El informe mide el grado de digitalización de las compañías entendido por cómo estas afrontan, valoran e integran las tecnologías digitales en su organización -lo que hemos denominado el coeficiente digital- a partir de diez comportamientos digitales clave.
With the rapid evolution of Information Technology (IT) applications, and practices across the organization, appropriate IT Governance (ITG) has become essential to an organization’s success. The use of IT has become pervasive in every facet of the organisations’ endeavours in supporting and evolving each aspect of the business. As IT is associated with risk and value opportunities, a comprehensive, high-level system is required in each organization to minimise the associated risks and optimize value. The fact that the IT value to be achieved due to effective IT governance is related to efficient and cost effective IT delivery, innovation and business impact. This presentation highlights the Critical Success Factors (CSFs) needed for the successful and effective implementation of ITG.
A strong communication capability between the business and IT ensures the alignment of business requirements with delivered IT functionality and value. Use this storyboard to understand common barriers to effective requirements management, tactical solutions to overcome these barriers, and how to achieve a high level of project success.
This storyboard will help you:
•Understand the common barriers to effective requirements management
•Learn how organizations have solved these challenges
•Implement your own tactical solutions to enable effective communication of business requirements for IT projects in your organization
•Achieve a high level of project success
Whether an organization develops its own applications or implements packaged solutions, the success of the project depends on the clear communication of business requirements in terms IT can understand and deliver.
DutchMLSchool 2022 - A Data-Driven CompanyBigML, Inc
A Data-Driven Company: 21 Lessons for Large Organizations to Create Value from AI, by Richard Benjamins, Chief AI and Data Strategist at Telefónica.
*Machine Learning School in The Netherlands 2022.
This document discusses how businesses often approach major IT initiatives in a way that is not business-focused or tied to clear business objectives. It outlines common concerns executives have with IT spending, such as unclear returns on investment and projects not delivering expected results. The document proposes that businesses need an objective, performance-based methodology for developing an IT strategy, making investment decisions, and executing initiatives in a way that relates directly to organizational metrics. It describes resources available to help businesses quickly develop a business-focused approach to critical IT issues.
CIO’s 17th annual “State of the CIO” survey was conducted with the goal of understanding how the CIO role continues to evolve in today’s business climate and to help define the CIO agenda for 2018.
Transforming the Modern PMO- Harnessing AI-Driven Strategic Portfolio Managem...OnePlan Solutions
Dive into this illuminating webinar to discover:
The Contemporary PMO: Explore the dynamic role of the PMO in today’s businesses and the necessity of marrying strategy with practical execution.
Strategic Portfolio Management Demystified: Gain a comprehensive understanding of Strategic Portfolio Management’s core principles, its relevance in the present landscape, and its future trajectory.
OnePlan’s AI-Enabled Advantage: Unpack how OnePlan’s AI-driven Strategic Portfolio, Financial, Resource, and Work Management Platform—integrated with tools like Microsoft Project, Project for the web, Microsoft Planner, Azure DevOps, Jira, Smartsheet, and more—offers a panoramic view of enterprise work. Grasp how this holistic perspective can empower PMOs to make data-driven decisions.
Integration Excellence: Learn the seamless way OnePlan integrates with Microsoft 365, maximizing collaboration, productivity, and strategic alignment across your organization.
Case Studies: Delve into real-life success stories where organizations have capitalized on the combined might of Microsoft 365 and OnePlan to redefine their portfolio management and align with their strategic imperatives.
It’s not a secret that the need to modernize traditional finance operations and evolve into a “Digital Finance” organization has become a key priority for finance leaders.
In this video recap of the webinar held on 12/11/ 2019; Raul Vega, Auxis CEO, discussed the key risks and challenges organizations typically face as part of their transformation journey, and how to develop and execute a strategy that provides the business case and outcomes you expect based on your specific company size and needs.
What was covered:
- What does Modern Finance really mean?
- Digitization as a Key Element of the Modern Finance Organization
- Most Common Tools you should be implementing as part of your Digital Finance journey
- What’s driving RPA’s growth?
- Implementation Strategies & Alternatives
- How Outsourcing can help finance executives self-fund their Digital Finance Strategy and drive faster outcomes
Digital transformation: Envision the futureMicrosoft
Hvordan forankrer virksomheder digital transformation strategisk? Hvilke forretningseffekter forfølger og prioriterer de?
Hvilke udfordringer møder de, og hvordan adresserer de dem i praksis? Qvartz har gennemført en undersøgelse om digital transformation blandt store virksomheder i Danmark og leverer et overblik over konklusionerne.
v/Jens Friis Hjortegaard, Partner, Qvartz
Despite a global IT spend of over $4 Trillion, 67% of CEOs & CIOs are misaligned on how IT should be enabling the business*.. With the dramatic increase in digital technology & the business’s appetite to understand and enable their own innovations through technology, CIOs are challenged with the need to rapidly understand business inputs, stakeholder satisfaction, and assess their own teams internal capabilities. Info-Tech has found too often this is done through ad-hoc and informal processes, making improvement hard to measure, and success impossible to define. A new model is needed to enable the CIO to rapidly make decisions, prove success & analyze challenges with DATA.
In this session Info-Tech will present how CIOs can overcome these challenges, and forge a new data driven approach to rapidly accelerate decision making, as well as measure the benefits of IT with DATA. Info-Tech will share insights from Info-Tech’s 3 year Stakeholder Satisfaction Study & how IT can enable transformation at unparalleled rates.
By the Numbers:
• 66% of CEOs don’t understand how to use IT to transform the business.
• 84% of IT Organizations score below 80% on IT satisfaction
• 43% of CIOs overestimate the size of their next budget.
• 78% of CEOs/CIOs are aligned on what IT issues impede innovation BUT are Highly Misaligned on the Business Barriers that Impede Innovation
• 72% of business leaders misjudge which services really matter to them
* Info-Techs CEO/CIO Alignment study
Accelerating IT Transformation with Data & Analytic s Matt Mandich
Despite a global IT spend of over $4 Trillion, 67% of CEOs & CIOs are misaligned on how IT should be enabling the business*.. With the dramatic increase in digital technology & the business’s appetite to understand and enable their own innovations through technology, CIOs are challenged with the need to rapidly understand business inputs, stakeholder satisfaction, and assess their own teams internal capabilities. Info-Tech has found too often this is done through ad-hoc and informal processes, making improvement hard to measure, and success impossible to define. A new model is needed to enable the CIO to rapidly make decisions, prove success & analyze challenges with DATA.
In this session Info-Tech will present how CIOs can overcome these challenges, and forge a new data driven approach to rapidly accelerate decision making, as well as measure the benefits of IT with DATA. Info-Tech will share insights from Info-Tech’s 3 year Stakeholder Satisfaction Study & how IT can enable transformation at unparalleled rates.
By the Numbers:
• 66% of CEOs don’t understand how to use IT to transform the business.
• 84% of IT Organizations score below 80% on IT satisfaction
• 43% of CIOs overestimate the size of their next budget.
• 78% of CEOs/CIOs are aligned on what IT issues impede innovation BUT are Highly Misaligned on the Business Barriers that Impede Innovation
• 72% of business leaders misjudge which services really matter to them
* Info-Techs CEO/CIO Alignment study
Nicola Reeves and John McDermott: Value Creation in a Hybrid WorlditSMF UK
In this presentation HPE demonstrates that service management remains an essential ingredient in delivering services and supporting your models, including, but not limited to, practices such as ITIL, DevOps, Security, Cloud, and SIAM.
Gary Gamp: The 21st Century Service ManageritSMF UK
The 21st century service manager must evolve their skills and approach to focus on relationships, commercial aspects, and at the same time be able to maximise the customer experience. This presentation focuses on the key aspects of what it will take to transform to the service manager of the future in line with PSMF.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
Rebecca Ulyatt: People Power – Crack the Code, One Conversation at a TimeitSMF UK
When you look at organisational strategy today, 90% of it is based on getting technology to do the work. Digitalisation is brilliant and will futureproof channel shift and personalisation, but we need to be wary of leaving behind the human element. We are always going to require people to deliver customer service – it’s all about bringing in the right people with the right skills and mindsets; but unfortunately some of the messages around that are getting confused. Whether you work in service or support, customers expect to get value from the time they invest in every conversation with you. Top performers, in all sectors, really get it. We should be talking about creating value at every single touch point.
Best-in-class companies realise that spending time and effort on customer conversations, combined with the right mindset and skills, will result in value for both the customer and the business. In this presentation, Rebecca shares examples of companies who are getting it right. Take a look at her presentation to: understand the science that backs up the thinking, hear of case studies that have shaped thinking, and to better understand the mindsets and skills required to create more human conversations.
Chris Bryan: Continuous Service Improvement in a SIAM EnvironmentitSMF UK
In a time of digital transformation there is a business imperative to continuously improve services, yet too often continual service improvement (CSI) is often left as an isolated afterthought in IT operations. In this presentation Chris outlines a proven model for implementing CSI driven by business value, and intelligently inter-connected with other service management capabilities, processes, and functions.
Learn how to: govern CSI, identify business benefits, align metrics across initiatives, introduce a portfolio approach to CSI, make CSI both agile and lean, and integrate CSI with problem management.
Johann Diaz: The New Management of Service – Joining Up the EnterpriseitSMF UK
Take a look at this presentation to discover how enterprises can now focus from the top down, on delivery outstanding customer services, whilst simultaneously cutting costs and improving compliance.
David D'Agostino and Tony Price: Kicking the KPI HabititSMF UK
Traditional KPIs are no longer relevant as they focus too much on internal IT metrics rather than customer experience. Experience level agreements (ELAs) are needed to measure service quality from the customer perspective across the entire service lifecycle. Existing intelligence focuses too much on internal operations like incidents and problems rather than how customers actually use services. A holistic approach is required that considers the full customer experience from initial demand through delivery and value realization.
Our fascination with machines is infinite, as is the unceasing focus to humanise them. The question is, how far are we willing to take artifical intelligence (AI)? Humans are emotional but not always emotionally intelligent, so it’s therefore possible that we end up we limiting the technology, losing ourselves in what we create. As such, to deal with the volatility, uncertainty, complexity, and ambiguity of our environment we must look beyond IT!
In this presentation, Simone explores the positives and negatives of volatility, uncertainty, complexity, and ambiguity (VUCA) with resilience vs. resistance, and teaches you how to understand talent diversity requirements in the machine age. In addition, she shows you how to elevate good habits while still retaining originality.
As the operator of Britain's railway infrastructure, Network Rail (NR) is tasked with managing a highly complex, multi-dimensional and ageing railway consisting of 20,000 miles of track, 40,000 bridges and tunnels, and 23,000 switches and crossings. The challenge to NR to run a safe, high performing railway meant it had to look at new, innovative ways of working to exploit the current infrastructure to meet current and future demands. This presentation describes the part that IT is playing in that transformation.
Clare McAleese: Verism at Vocalink Mastercard... Our Journey so FaritSMF UK
Vocalink Mastercard has been running a proof of concept on VeriSM, with a view to introducing the approach into the wider organisation, and in this session they will be sharing their journey with the audience. Looking at governance (how they carried our gap analysis against the introduction of the new "product"); service management principles (how they reviewed VeriSM to ensure alignment with existing best practices), management proactices (how they formally introduced agile and DevOps into the business), and more. The presentation aims to assist other organisations with their own implementations, by showing how Vocalink Mastercard has taken the theory from the book and put it into practice in the real-world.
Take a look at this presentation to discover how to introduce VeriSM into your own organisation and keep it gathering momentum, how to get approval from senior management and executives to proceed with any given rollout, what training and qualifications you will require (if any), and how to agree your objectives for the successful adoption of VeriSM.
Lynda Cooper: ISO/IEC 20000 - The Launch of the Revised StandarditSMF UK
ISO/IEC 20000 is a standard for service management that can be applied to IT and non-IT services and is already used around the world, which can be supported by ITIL, VeriSM, Devops, IT4IT, or any other framework. With the third edition of the standard being published in Q4 of 2018 and officially launced at ITSM18, this presentation is perfect for those that already use ISO/IEC 20000 and want to find out about what is new; or those who are wishing to improve their services and learn more about what ISO/IEC 20000 is.
Take a look at this presentation to get an overview of the revised standard covering: why the revision was needed and how it addresses today's business and service management challenges; the benefits of the standard and of the revision; what is new, changed, or removed; and the timeline for transition for organizations already certified.
FitSM is a lightweight IT service management standard designed to be approachable, achievable, and compatible with other frameworks like ITIL and ISO/IEC 20000. The FitSM standard consists of 4 core documents that are 85 pages total and only 9 pages of requirements, making it much shorter than ITIL or ISO/IEC 20000. FitSM focuses on familiar processes like service level management, problem management, and change management. Certification is also quicker, more affordable, and uses free materials compared to other standards.
This document provides guidance on effectively managing major incidents by separating work into four key streams: understanding what's happening, restoring service, investigating causes, and preventing future incidents. It emphasizes keeping all relevant information visible, updated, and organized on a shared incident dashboard. An example dashboard is shown and updated as a simulated incident involving a broken brick sorting robot is resolved over 60 minutes. Lessons include avoiding long calls, transparency of information, specificity from participants, and regular simulations to maintain skills.
Stuart Howitt: Honey, I Shrunk the IncidentitSMF UK
Stu Howitt presented on how Capital One improved their incident management processes. They were facing issues like high incident volumes, low system availability, and rising customer impacts. To solve this, Capital One implemented several initiatives across multiple teams. They improved problem management practices and integrated them with incident management. They also improved communication, dashboards, severity definitions, and partnered more closely with stakeholders. The results were a reduction in major incidents from 2016 to 2018, showing the improvements were successful.
Akshay Anand: The Future is Built on ITIL – Get Ready for ITIL 4itSMF UK
The document discusses the future of ITIL and highlights some key points about the upcoming ITIL 4 framework. ITIL 4 represents an evolution of IT service management best practices focused around guiding principles. Training for ITIL 4 certification is underway with the foundation exam being made available at the end of February 2019. The new version aims to build upon ITIL's value by focusing on areas like digital transformation and the creation of customer value.
Sanjeev NC: 5 Game Techniques to Immediately Apply in Your Service DeskitSMF UK
Gamification in service management is nothing new, but all too often it only focuses on points, badges, and leaderboards. In this presentation, Sanjeev goes beyond this, and shows you how you can apply gaming techniques to drive the right behaviours amongst end users and agents. Plus he shares examples of specific game techniques that can be applied to your service desk, based on Yukai Chou's Octalysis framework for gamification and behavioural design.
Take a look at this presentation to gain actionable insights based on game techniques when applied to the service desk; to take away advice on how to improve end user adoption (of the likes of self-service) and agent motivation. Plus learn a new behavioural design framework (Octalysis).
Service Design is a user-centered approach to designing end-to-end services that enable users to achieve their goals. It uses methods and a "toolbox" to understand user needs and challenge assumptions in order to simplify services. Service Design can complement other approaches like ITIL by focusing on the front-of-house experience and reusing existing components rather than building new ones. Adopting a user-centric mindset and learning from other practices like those of the Government Digital Service can help make services more open and consistent.
Jon Terry: Respect for People Lean's Neglected PillaritSMF UK
Respect for People is one of the pillars of Lean. If you read the Lean-Agile and DevOps literature or attend conferences, you will hear plenty about culture. However, these ideas usually aren’t presented as systematically and tangibly as the process tools. Most of the Lean principles that we study are focused on the other pillar, continuous improvement. Cultural ideas may be mixed in there but in a way that’s hard to untangle. Or, at the risk of ruffling some feathers, they may seem overly touchy-feely or theoretical brain science-y. This is a real shame. A business can’t just be a nice place to work, full of nice people; it must deliver a steady stream of results for customers and financial stakeholders. But the best long-term results come from providing a sustainable, healthy work environment. So investing in a strong culture is a wise decision for executives and managers.
Here ITSM17 top-rated speaker Jon Terry explores some key ideas around team structure and the responsibilities of both team members and managers in a respectful Lean-Agile company. The presentation provides candidates with a set of seven principles to spell out respect for people to match those for continuous improvement. And it shares some of the source material from which these ideas are derived.
The industry is abuzz with discussions around how technology will improve the service desk and allow it to become more efficient and productive. However, there is always an underlying rhetoric that these technologies will be implemented to the detriment of the service desk analyst. This is simply not the case. As SDI data suggests, the role of the analyst will not become redundant, but will evolve to work alongside technologies, and potentially provide more value to the service desk.
Here Scarlett explores how the role of the service desk analyst will evolve, including what skills will be necessary for the Analyst v2.0. Furthermore, she will look at what this means for the service desk, and how emerging technologies will shape how it will look in the future.
How do you ensure your SIAM model is fit for purpose, able to deliver once implemented, and is providing the business benefit realisation post deployment? Are your people and process in place? This presentation provides insight into the SIAM SIGS approach and how your business can benefit. The impact of change and not dealing with it is the causal factors of many IT ventures. Here Richard surfaces those issues and the need to address them in a successful SIAM implementation.
Jennifer Schaus and Associates hosts a complimentary webinar series on The FAR in 2024. Join the webinars on Wednesdays and Fridays at noon, eastern.
Recordings are on YouTube and the company website.
https://www.youtube.com/@jenniferschaus/videos
Food safety, prepare for the unexpected - So what can be done in order to be ready to address food safety, food Consumers, food producers and manufacturers, food transporters, food businesses, food retailers can ...
UN WOD 2024 will take us on a journey of discovery through the ocean's vastness, tapping into the wisdom and expertise of global policy-makers, scientists, managers, thought leaders, and artists to awaken new depths of understanding, compassion, collaboration and commitment for the ocean and all it sustains. The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
United Nations World Oceans Day 2024; June 8th " Awaken new dephts".Christina Parmionova
The program will expand our perspectives and appreciation for our blue planet, build new foundations for our relationship to the ocean, and ignite a wave of action toward necessary change.
This report explores the significance of border towns and spaces for strengthening responses to young people on the move. In particular it explores the linkages of young people to local service centres with the aim of further developing service, protection, and support strategies for migrant children in border areas across the region. The report is based on a small-scale fieldwork study in the border towns of Chipata and Katete in Zambia conducted in July 2023. Border towns and spaces provide a rich source of information about issues related to the informal or irregular movement of young people across borders, including smuggling and trafficking. They can help build a picture of the nature and scope of the type of movement young migrants undertake and also the forms of protection available to them. Border towns and spaces also provide a lens through which we can better understand the vulnerabilities of young people on the move and, critically, the strategies they use to navigate challenges and access support.
The findings in this report highlight some of the key factors shaping the experiences and vulnerabilities of young people on the move – particularly their proximity to border spaces and how this affects the risks that they face. The report describes strategies that young people on the move employ to remain below the radar of visibility to state and non-state actors due to fear of arrest, detention, and deportation while also trying to keep themselves safe and access support in border towns. These strategies of (in)visibility provide a way to protect themselves yet at the same time also heighten some of the risks young people face as their vulnerabilities are not always recognised by those who could offer support.
In this report we show that the realities and challenges of life and migration in this region and in Zambia need to be better understood for support to be strengthened and tuned to meet the specific needs of young people on the move. This includes understanding the role of state and non-state stakeholders, the impact of laws and policies and, critically, the experiences of the young people themselves. We provide recommendations for immediate action, recommendations for programming to support young people on the move in the two towns that would reduce risk for young people in this area, and recommendations for longer term policy advocacy.
How To Cultivate Community Affinity Throughout The Generosity JourneyAggregage
This session will dive into how to create rich generosity experiences that foster long-lasting relationships. You’ll walk away with actionable insights to redefine how you engage with your supporters — emphasizing trust, engagement, and community!
A Guide to AI for Smarter Nonprofits - Dr. Cori Faklaris, UNC CharlotteCori Faklaris
Working with data is a challenge for many organizations. Nonprofits in particular may need to collect and analyze sensitive, incomplete, and/or biased historical data about people. In this talk, Dr. Cori Faklaris of UNC Charlotte provides an overview of current AI capabilities and weaknesses to consider when integrating current AI technologies into the data workflow. The talk is organized around three takeaways: (1) For better or sometimes worse, AI provides you with “infinite interns.” (2) Give people permission & guardrails to learn what works with these “interns” and what doesn’t. (3) Create a roadmap for adding in more AI to assist nonprofit work, along with strategies for bias mitigation.
karnataka housing board schemes . all schemesnarinav14
The Karnataka government, along with the central government’s Pradhan Mantri Awas Yojana (PMAY), offers various housing schemes to cater to the diverse needs of citizens across the state. This article provides a comprehensive overview of the major housing schemes available in the Karnataka housing board for both urban and rural areas in 2024.
2. Who Cares About Alignment?
“The fact that Business and IT-alignment has
been a top issue for the last 15 years clearly
shows that current approaches to closing the
gap aren’t working.”
Paul Wilkinson, Sept. 2017
4. Go Ahead – Rate Yourself
Source: HDI State of IT
5. What Does “Alignment” Mean?
• IT goals are oriented around business outcomes
• IT success measures are aligned with business outcomes
• IT goals are shared with business partners
• Results are reported to business partners, senior management
• Priority of IT projects is set by business management
7. Characteristics of High Maturity
• 70% measure cost (vs. 46% of low maturity)
• 34% measure revenue generation tied to IT projects
(vs. 16% of low maturity)
Source: HDI State of IT
8. The Bad News
• 13% of organizations track interrupted user
minutes; 17% track cost of downtime.
• The associated costs of reactivity, such as lost
time, are not being tracked.
• 43% of organizations have project priorities set
by IT directors and managers
Source: HDI State of IT
9. IT Stability
The number of incidents was reported as trending
downwards in
• 44% of the overall sample
• 23% of self-ranked low maturity
• 52% of self-ranked high maturity
Source: HDI State of IT
11. Action Items
• Let business partners set project priority
• Business units for dedicated projects
• Senior management for enterprise projects
• Measure business success
• Revenue
• Productivity
• Cost
12. Takeaways
• Don’t distrust what organizations tell you about
themselves; be skeptical but questions will bring
out the truth
• The path to maturity is through business
outcomes
• Alignment can break the trail to convergence;
start where you are
13. ITSMF UK
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RG12 1JS, United Kingdom
Tel: +44 (0) 118 918 6500 | Web: www.itsmf.co.uk