In this presentation HPE demonstrates that service management remains an essential ingredient in delivering services and supporting your models, including, but not limited to, practices such as ITIL, DevOps, Security, Cloud, and SIAM.

1. Value creation in a hybrid world
John McDermott, Nicola Reeves

2. What is value?
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5. Digital enterprise journey map
The digital enterprise will be data driven, cloud enabled and edge connected

6. Enterprise digital transformation
The 3-layers of almost every company

7. Enterprise digital transformation
Typical objectives of each layer

8. Enterprise digital transformation
Digitalization effects each layer

9. Enterprise digital transformation
Every layer pivoting to value

10. Evolve your operating model – key focus areas

11. Unlocking the full potential of your digital ambition
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12. In a digital economy, businesses are making new demands of IT…
Apps and data
New business
models
New threats
New sources of
data and things
Increasingly complex requirements in an interconnected world
Increase
productivity
New insights into
customers
New
technologies
Improve operational
efficiencies
Enhance customer
experiences
Differentiated
products and
services

13. …but service management often lags behind
Apps and data
New business
models
New threats
New sources of
data and things
Increasingly complex requirements in an interconnected world
Increase
productivity
New insights into
customers
New
technologies
Improve operational
efficiencies
Enhance customer
experiences
Differentiated
products and
services

14. Initial Engagement Strategy Hybrid Delivery IT Services Delivery
Otto Group IT determined that
what they wanted going forward
was a Hybrid IT delivery model,
with at least 50% of the IT services
being standardized and highly
automated.
HPE proposed a
standardized process
model based on the HPE
Unified Transformation
Framework (UTF) to plan
and carry out the
transformation.
It was clear Otto Group
IT had to completely
modernize their
traditional IT delivery
model to enable
companies within the
group to implement
business projects faster.
Today, part of IT is
provided automatically
and standardized from
the private cloud at Otto
Group IT, and some iT
are provided following
the traditional model for
individual projects.
HPE and Otto Group IT not
only focused on the
architecture and technology,
but also the service portfolio,
organization and culture,
operating processes, software
development processes and
governance , required for an
effective Hybrid IT solution.
Although Otto Group IT had
a SPICE platform that gave
it the technical infrastructure
necessary for standardized,
automated and flexible
service provision, the
company however did not
yet have a suitable
operating model for it.
Accelerating transformation
They now have an
internal service
catalogue which
staff can use to
compile various
standardized service
components for
different projects.
Otto Group IT determined that
HPE would be the ideal partner
for its transformation, bringing
expert knowledge, highly
structured approach and
methodological understanding.

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16. A services partner built
for your business today
and tomorrow
Technology leadership
Innovation is our heritage
Out front of where you need to be
Industry best ecosystem
Curating and aggregating
solutions for you
Experience
Fast and nimble
Leveraging successful transformations