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Information Technology for
Management
IT Strategy, Sourcing, and Vendor
Relationships
-Chapter 12-
Hello!
We are Group:
1Abdullahi , 2Yahye, 3Yusuf
4Mohamed, 5Abdikadir,
6Abdiwahid,7Mohamed Abdi.
2
3
Objectives
IT Strategy and the Strategic Planning
Process
IT Governance
Aligning IT with Business Strategy
IT Operating Plans and Sourcing
Strategies
IT Vendor Relationships
1.
IT Strategy and the
Strategic Planning
Process
1Abdullahi
“IT vision without a strategy
remains an illusion. " Lee
Bolman.
5
IT Strategy and the Strategic
Planning Process
● Can an effective business strategy exist today
without IT? Could nonprofits or government
● agencies fulfill their missions without a
technology strategy? Of course not.
● That’s why IT strategy begins and ends with
the business—and must be an integral part
● of the business strategy
6
Two of the biggest risks and
concerns of top management are
● (1) failing to align IT to real business needs
and, as a result
● (2) failing to deliver value to the business.
Since
● IT has a dramatic effect on business
performance and competitiveness, the failure
to
● manage IT effectively seriously impacts the
business.
7
The four main points of IT strategic
plans
● 1. Improve management’s understanding of
IT opportunities and limitations
● 2. Assess current performance
● 3. Identify capacity and human resource
requirements
● 4. Clarify the level of investment required
8
BUSINESS AND IT
STRATEGIES DEFINED
9
IT STRATEGIC PLANNING
PROCESS
10
Tools and Methodologies of IT
Strategic Planning.
● Business Service Management.
● Business Systems Planning Model
● Balanced Scorecard
11
A major aspect of IT planning
● is properly allocating IT resources to the right
set of projects. Organizations simply cannot
afford to develop or purchase each
application or undertake each application
enhancement that business units and end
users might like. The IT steering committee
has an important responsibility in deciding
how IT resources will be allocated.
12
IT
Governance2Yahye
13
Resource Allocation.
● Resource allocation consists of developing
the plans for hardware, software, data
communications and networks, facilities,
personnel, and financial resources needed to
execute the master development plan
14
The purpose of IT governance
● is the creation of a management framework
that maximizes the value that an
organization derives from IT in support of its
strategic objectives.
● In short, IT governance is about doing things
right the first time around. IT governance is
part of a wider corporate governance activity,
but has its own specific focus.
15
The benefits of effective IT
governance
● reduced costs and damages caused by IT
failures.
● more trust
● Teamwork, and confidence
16
IT GOVERNANCE AND
PERFORMANCE
● IT governance is concerned with insuring
that IT investments deliver full value. As
● such, IT performance management—being
able to predict and anticipate failures before
it’s too late—is a big part of IT governance. IT
performance management
17
● functions include the following: verifies that
strategic IT objectives are being achieved;
reviews IT performance, and assesses the
contribution of IT to the business.
● For example, IT performance management
assesses outcomes to answer the question:
Did the IT investment deliver the promised
business value? In order for IT to deliver full
value, three objectives must be met (the first
objective you’re already familiar with).
18
objectives of IT
Governance
3Yusuf
Three objectives of IT Governance
● 1. IT has to be fully aligned to business
strategies and direction.
● 2. Key risks have to be identified and
controlled.
● 3. Compliance with laws, industry rules, and
regulatory agencies must be demonstrated.
20
Individuals Concerned with IT
Governance
● Top-level business leaders, who are the
Board, executives, managers, and especially
heads of finance, operations, and IT
● Public relations and investor relations
managers
● Internal and external auditors and regulators
● Middle-level business and IT management
● Supply chain and business partners
● Customers and shareholders
21
WHAT IT GOVERNANCE COVERS
● Supports the strategy
● Delivers value
● Risk management
● Resource management
● IT Performance management
● Strategic planning
22
Skill Set of the CIO (Chief Information Officer
● Political savvy
● Influence, leadership, and power
● Relationship management
● Resourcefulness.
23
Aligning IT with
Business Strategy
4Abdikadir
Aligning IT with Business Strategy
● Alignment is a complex management
activity, and its complexity increases as the
pace of global competition and technological
change increases.
25
business alignment can be improved by focusing
on the following activities:
● 1. Understanding IT and corporate planning.
● 2. CIO is a member of senior management.
● 3. Shared culture and good communication.
● 4. Commitment to IT planning by senior management.
● 5. Multi-level links
26
STRATEGIC ROLE OF IT
● Companies must determine the use, value,
and impact of IT to identify opportunities that
create value and supports the strategic
vision. This requires that the CIO, and other
senior IT staff, closely interact with the CEO
and the senior management in functional
areas or business units. And the CIO must be
in a position to influence how IT can assume
a strategic role in the firm.
27
COMPETITIVE
ADVANTAGE
5Abdiwahid
COMPETITIVE ADVANTAGE THROUGH IT
● Competitive advantage is gained by a
company by providing real or perceived value
to customers. To determine how IT can
provide a competitive advantage, the firm
must know its products and services,
29
Six characteristics of resources give firms the potential
to create a competitive advantage:
● 1. Value
● 2. Rarity.
● 3. Appropriability
● 4. Imitability
● 5. Mobility
● 6. Substitutability
30
BUSINESS IMPROVEMENT OPPORTUNITY MATRIX
31
IT Operating Plans and
Sourcing Strategies
6Mohamed Muse
IT Operating Plans and Sourcing Strategies
● The core competencies of many
organizations—the things they do best and
that represent their competitive strengths—
are in retailing, services, manufacturing, o
some other function. IT is an enabler, and it is
complex and constantly changing. IT is
difficult to manage, even for organizations
with above-average IT management
skills.Therefore, many organizations have
implemented outsourcing as an IT strategy.
33
FACTORS DRIVING GROWTH IN SOURCING AS AN IT STRATEGY
The major reasons why organizations are increasingly sourcing are:
• To focus on core competency, as you read in the AstraZeneca
opening case.
• It’s a cheaper and/or faster way to gain or enhance IT capabilities.
• To cut operational costs.
• Offshoring has become a more accepted IT strategy.
• Cloud computing and SaaS have proven to be effective IT
strategies.
34
Benefits of Sourcing
● Financial benefits
● Technical benefits
● Management benefits
● Human resources benefits
● Quality benefits
35
RISK CONCERNS
7Mohamed Abdikadir
RISK CONCERNS AND HIDDEN COSTS
● Shirking
● Poaching
● Opportunistic repricing
37
IT Vendor Relationships
● The starting point in building a positive and
strong vendor relationship is vendor
selection. If a company makes a bad
selection, most likely the vendor-provided
system software, app, or implementation will
fail, and the vendor won’t be able to resolve
the problems fast enough, if at all.
38
How to Select Vendor?
● 1. Experience with very similar systems of
similar size, scope, and requirements
● Financial and qualified personnel stability.
39
OUTSOURCING LIFE-CYCLE
● 1. Strategy
● 2. Reassessment
● 3. Selection
● 4. Negotiation
● 5. Implementation
● 6. Oversight Management
● 7. Build Completion
● 8. Change
● 9. Exit
40
41
Thanks for your Reading!
1)Eng. Abdullahi Mohamed Ahmed
2)Eng. Yahye Abdirahman Ahmed
3)Eng. Yusuf Mahad Abdullahi
4)Eng. Mohamed Muse Ali
5)Eng. Abdulkadir Mukhtar
6)Eng. Abdiwahid Hamud
7)Eng. Mohamed Abdulkadir Osman
We are Senior students at SIMAD UNIVERSITY | Faculty of
Computing , Department of Information Technology (IT).
Feel free to contact us :
abdullahi37448.student@simad.edu.so
Yahye8625@gmail.com
End!!

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Information Technology for Management Chapter 12

  • 1. Information Technology for Management IT Strategy, Sourcing, and Vendor Relationships -Chapter 12-
  • 2. Hello! We are Group: 1Abdullahi , 2Yahye, 3Yusuf 4Mohamed, 5Abdikadir, 6Abdiwahid,7Mohamed Abdi. 2
  • 3. 3 Objectives IT Strategy and the Strategic Planning Process IT Governance Aligning IT with Business Strategy IT Operating Plans and Sourcing Strategies IT Vendor Relationships
  • 4. 1. IT Strategy and the Strategic Planning Process 1Abdullahi
  • 5. “IT vision without a strategy remains an illusion. " Lee Bolman. 5
  • 6. IT Strategy and the Strategic Planning Process ● Can an effective business strategy exist today without IT? Could nonprofits or government ● agencies fulfill their missions without a technology strategy? Of course not. ● That’s why IT strategy begins and ends with the business—and must be an integral part ● of the business strategy 6
  • 7. Two of the biggest risks and concerns of top management are ● (1) failing to align IT to real business needs and, as a result ● (2) failing to deliver value to the business. Since ● IT has a dramatic effect on business performance and competitiveness, the failure to ● manage IT effectively seriously impacts the business. 7
  • 8. The four main points of IT strategic plans ● 1. Improve management’s understanding of IT opportunities and limitations ● 2. Assess current performance ● 3. Identify capacity and human resource requirements ● 4. Clarify the level of investment required 8
  • 11. Tools and Methodologies of IT Strategic Planning. ● Business Service Management. ● Business Systems Planning Model ● Balanced Scorecard 11
  • 12. A major aspect of IT planning ● is properly allocating IT resources to the right set of projects. Organizations simply cannot afford to develop or purchase each application or undertake each application enhancement that business units and end users might like. The IT steering committee has an important responsibility in deciding how IT resources will be allocated. 12
  • 14. Resource Allocation. ● Resource allocation consists of developing the plans for hardware, software, data communications and networks, facilities, personnel, and financial resources needed to execute the master development plan 14
  • 15. The purpose of IT governance ● is the creation of a management framework that maximizes the value that an organization derives from IT in support of its strategic objectives. ● In short, IT governance is about doing things right the first time around. IT governance is part of a wider corporate governance activity, but has its own specific focus. 15
  • 16. The benefits of effective IT governance ● reduced costs and damages caused by IT failures. ● more trust ● Teamwork, and confidence 16
  • 17. IT GOVERNANCE AND PERFORMANCE ● IT governance is concerned with insuring that IT investments deliver full value. As ● such, IT performance management—being able to predict and anticipate failures before it’s too late—is a big part of IT governance. IT performance management 17
  • 18. ● functions include the following: verifies that strategic IT objectives are being achieved; reviews IT performance, and assesses the contribution of IT to the business. ● For example, IT performance management assesses outcomes to answer the question: Did the IT investment deliver the promised business value? In order for IT to deliver full value, three objectives must be met (the first objective you’re already familiar with). 18
  • 20. Three objectives of IT Governance ● 1. IT has to be fully aligned to business strategies and direction. ● 2. Key risks have to be identified and controlled. ● 3. Compliance with laws, industry rules, and regulatory agencies must be demonstrated. 20
  • 21. Individuals Concerned with IT Governance ● Top-level business leaders, who are the Board, executives, managers, and especially heads of finance, operations, and IT ● Public relations and investor relations managers ● Internal and external auditors and regulators ● Middle-level business and IT management ● Supply chain and business partners ● Customers and shareholders 21
  • 22. WHAT IT GOVERNANCE COVERS ● Supports the strategy ● Delivers value ● Risk management ● Resource management ● IT Performance management ● Strategic planning 22
  • 23. Skill Set of the CIO (Chief Information Officer ● Political savvy ● Influence, leadership, and power ● Relationship management ● Resourcefulness. 23
  • 24. Aligning IT with Business Strategy 4Abdikadir
  • 25. Aligning IT with Business Strategy ● Alignment is a complex management activity, and its complexity increases as the pace of global competition and technological change increases. 25
  • 26. business alignment can be improved by focusing on the following activities: ● 1. Understanding IT and corporate planning. ● 2. CIO is a member of senior management. ● 3. Shared culture and good communication. ● 4. Commitment to IT planning by senior management. ● 5. Multi-level links 26
  • 27. STRATEGIC ROLE OF IT ● Companies must determine the use, value, and impact of IT to identify opportunities that create value and supports the strategic vision. This requires that the CIO, and other senior IT staff, closely interact with the CEO and the senior management in functional areas or business units. And the CIO must be in a position to influence how IT can assume a strategic role in the firm. 27
  • 29. COMPETITIVE ADVANTAGE THROUGH IT ● Competitive advantage is gained by a company by providing real or perceived value to customers. To determine how IT can provide a competitive advantage, the firm must know its products and services, 29
  • 30. Six characteristics of resources give firms the potential to create a competitive advantage: ● 1. Value ● 2. Rarity. ● 3. Appropriability ● 4. Imitability ● 5. Mobility ● 6. Substitutability 30
  • 32. IT Operating Plans and Sourcing Strategies 6Mohamed Muse
  • 33. IT Operating Plans and Sourcing Strategies ● The core competencies of many organizations—the things they do best and that represent their competitive strengths— are in retailing, services, manufacturing, o some other function. IT is an enabler, and it is complex and constantly changing. IT is difficult to manage, even for organizations with above-average IT management skills.Therefore, many organizations have implemented outsourcing as an IT strategy. 33
  • 34. FACTORS DRIVING GROWTH IN SOURCING AS AN IT STRATEGY The major reasons why organizations are increasingly sourcing are: • To focus on core competency, as you read in the AstraZeneca opening case. • It’s a cheaper and/or faster way to gain or enhance IT capabilities. • To cut operational costs. • Offshoring has become a more accepted IT strategy. • Cloud computing and SaaS have proven to be effective IT strategies. 34
  • 35. Benefits of Sourcing ● Financial benefits ● Technical benefits ● Management benefits ● Human resources benefits ● Quality benefits 35
  • 37. RISK CONCERNS AND HIDDEN COSTS ● Shirking ● Poaching ● Opportunistic repricing 37
  • 38. IT Vendor Relationships ● The starting point in building a positive and strong vendor relationship is vendor selection. If a company makes a bad selection, most likely the vendor-provided system software, app, or implementation will fail, and the vendor won’t be able to resolve the problems fast enough, if at all. 38
  • 39. How to Select Vendor? ● 1. Experience with very similar systems of similar size, scope, and requirements ● Financial and qualified personnel stability. 39
  • 40. OUTSOURCING LIFE-CYCLE ● 1. Strategy ● 2. Reassessment ● 3. Selection ● 4. Negotiation ● 5. Implementation ● 6. Oversight Management ● 7. Build Completion ● 8. Change ● 9. Exit 40
  • 41. 41 Thanks for your Reading! 1)Eng. Abdullahi Mohamed Ahmed 2)Eng. Yahye Abdirahman Ahmed 3)Eng. Yusuf Mahad Abdullahi 4)Eng. Mohamed Muse Ali 5)Eng. Abdulkadir Mukhtar 6)Eng. Abdiwahid Hamud 7)Eng. Mohamed Abdulkadir Osman We are Senior students at SIMAD UNIVERSITY | Faculty of Computing , Department of Information Technology (IT). Feel free to contact us : abdullahi37448.student@simad.edu.so Yahye8625@gmail.com
  • 42. End!!