1.
How Centers of
Excellence Speed Up
Digital Process
Automation
Digital Transformation Series
Featuring Stone Coast Fund Services

2.
Today’s speakers
2
TODAY’S HOST MAIN SPEAKER
John Webster – CMO, Bizagi Derek Marshall – PMO Manager,
Stone Coast Fund Services
SUBJECT EXPERT
Ana de Miguel Gazquez -
Customer Success Manager, Bizagi

3.
Global customers and partners
PARTNERS

4.
What is a Center of Excellence?
for Process Automation
A shared unit responsible for the strategy and consistent
delivery of digital process automation across the enterprise

5.
to accelerate the delivery of structured change across the enterprise
Why build a Center of Excellence?

6.
“Centers of excellence
accelerate the uptake of new
technologies and optimize
core capabilities with higher
efficiency and lower costs.”
Gartner
Create a culture of
continuous digital
improvement
Goal

7.
“Of the companies stating that process
automation significantly exceeded their
goals, 67% had a CoE”
Forrester Research

8.
 When operating at a high level of process maturity
 Running complex operations across many business units
 When you need more than a process factory – what’s your strategy?
But when is a CoE for process
automation the right strategy?

9.
1. Prepare the foundation for success
2. Create the perfect CoE team
3. Build your process automation capabilities
4. Work with the right tools
Four steps for building a CoE

10.
Prepare the foundation for success
 What is your overarching business strategy?
 Transform, don’t settle for change
 Create a dedicated COE team
 Build a foundation of knowledge
 Motivate and incentivize the team

11.
Create the perfect COE team
Key roles:
Executive Sponsor
Project Manager
Business Relationship Managers
Central Design Team
Quality Assurance
Support

12.
Build your process automation capabilities
Choose the right first process
Establish a robust feedback workflow
Learn rapid / agile development methodologies

13.
Work with the right tools
Select a proven platform that is easy to use
Focus on business user enablement
Concentrate on standardization
Must scale across the enterprise
Implementation methodology

14.
Want to learn more?
www.bizagi.com
Whitepaper:
Building a Digital
Process Center of
Excellence

15.
Poll Question 2
Which element is the hardest part of establishing a CoE
A: Strategy – establishing a strategy that can be translated into practical steps
B: People – getting the right team and executive sponsorship in place
C: Process – to adopt a process-centric view for managing the business
D: Technology – creating process agility in your current IT landscape

16.
How Centers of
Excellence Speed Up
Digital Process
Automation
Digital Transformation Series
Featuring Stone Coast Fund Services

17.
Stone Coast Fund Services
Hedge Fund Administrator

18.
About Me
Derek Marshall – PMO Manager
Derek is a Group Manager at Stone Coast and leads the project
management team. He brings over 20 years of IT and project
management experience leading and delivering large scale,
enterprise projects. Before joining Stone Coast in 2015, Derek held
senior IT and project management positions at companies such
as Thomson Reuters, Nike, Unum and IDEXX.

19.
Objectives
 Standardize operations
 Increase visibility of data
 Ensure regulatory compliance

20.
 Document our business rules
 Digitize financial processes
 Create a Center of Excellence
 Bizagi Operational Services & Support a.k.a B.O.S.S.
Actions

21.
Why Bizagi
• Try before you buy
• Wealth of documentation
• Ease-of-use
• Platform scalability
• Expectation of success

22.
Our Implementation
• Selected Bizagi Partner InnoVelocity
• Prioritized training
• Self-service tutorials
• Learn agile by doing

23.
• Getting IT and business in the same room
• Process model becomes the application (6 weeks total)
• Enables conversations around data and integrations
• Increases the visibility of that data in external systems
• Low risk of project failure
Facilitating collaboration

24.
We digitized our complex cash
transfer process in just six weeks

25.
Why we created our CoE
1. Do the right things – selecting the right projects
2. Do things correctly – following best practices
3. Provide the training and support people need

26.
What our CoE looks like
We split our team into three key roles:
Planning – Strategic Lead
Building – Product Manager
Running – Operations (Support etc.)

27.
My Recommendations
 Pick an expert implementation partner
 Start small and prioritise team training
 Use a platform that helps you to learn
 Learn agile methodologies by practicing them

28.
Thank you

29.
Questions Answers

30.
WhitepapersCase Studies
For more information visit
www.bizagi.com
E-learning
Join our next
Live Demo
Download
for free
Webinars