The document provides a summary of Charlene Thompson's qualifications and experience as an Executive Assistant with over 20 years of experience. It includes her contact information, skills, education, and detailed descriptions of her roles and responsibilities in various administrative positions she has held supporting executives in healthcare, pharmaceutical, and real estate companies. Her experience demonstrates strong organizational abilities, problem-solving skills, and proficiency with Microsoft Office software.

1. CHARLENE THOMPSON
11315 E. Shelley Avenue
Mesa, AZ 85212
480-313-1219
Cthompson838@hotmail.com
SUMMARY: A resourceful Executive Assistant with over 20 years of administrative experience
with excellent organizational, time management and problem-solving skills.
SKILLS: Proficiency in MS Office software including Word, Excel, PowerPoint, Outlook and
QuickBooks Pro, Typing 80 WPM
Excellent grammar, punctuation and formatting skills
Problem solver with ability to multi-task with frequent interruptions
Excellent written and verbal communication skills
Positive, friendly attitude with excellent customer service skills
Self-starter with the ability to work with little supervision
EDUCATION: Graduated with honors, Frankford High School (1982)
Medical Transcription Education Center, Inc. – 2005-2007
EXPERIENCE:
Quinnova Pharmaceuticals - Executive Assistant to President (10/08 – 9/10) Newtown, PA
 Provided direct executive administrative support to President, Director of Human Resources and
various executive staff
 Composed, proofed, edited correspondence, charts and presentations for President and executive staff
 Managed calendars for executive staff including appointment setting and scheduling of all company
meetings for board and conference rooms and ordering lunch and refreshments for meetings
 Coordinated travel and car arrangements for numerous executive staff
 Handled all details with regard to Board Meeting preparation including travel and car arrangements,
PowerPoint presentation, lunch scheduling, preparation of Board meeting booklets
 Handled expense reports for President and other executive staff
 Checked and followed up on all company expense reports for accuracy and receipt of proper receipts
 Updated, modified and input new contacts into Outlook for President and EVP of Corporate Affairs
 Assisted HR Director with performance evaluations, expense reports, time and attendance record
keeping and background checks on new hires, preparation of new hire files and new office setup
 Handled cost savings analysis and negotiations with vendors including cleaning services, company
supplies and sales company car pricing comparison.
 Prepared monthly compilation of corporate credit card charges by type of expenditure/department and
researched/resolved any questionable expenditures
 Composed various marketing letters and followed up with executive staff as to any updates
 Scanned in all confidential agreements and updated tracking chart on monthly basis
 Handled customer calls requesting exchange of defective products and/or physicians’ samples
 Handled all company hardware troubleshooting and maintenance requests (printers, scanners,
telephone, IT problems, copiers, alarm system, etc.)
 Prepared and sent out national/international packages via UPS for all employees
 Assisted sales team with various mass mailings and updated mailing lists
 Maintained and ordered all companies supplies, equipment, and furniture
 Processed and sorted all incoming company mail and directed all invoices to accounting
 Organized and input all contacts for President into Outlook
 Renegotiated pricing of office supplies with vendor to reduce company expenses
 Researched and ordered smaller boxes from UPS for mass mailings to reduce shipping costs

2.  Compared pricing and purchased some supplies from wholesale to increase company savings

3. Practical Healthcare Solutions, LLC, Executive Assistant (12/98 – 10/01) – Jenkintown, PA
 Managed all administrative functions for four partners of a healthcare consulting firm that improved
clinical, economic, and office performance of hospitals and practitioners.
 Typed and made revisions to letters, proposals, reports, spreadsheets and PowerPoint presentations
 Monitored, ordered, and restocked all company supplies
 Organized and distributed promotional marketing materials to prospective clients
 Prepared extensive Excel charts for reports and presentations to clients
 Gathered information and compiled monthly spreadsheet of company payables and receivables
 Communicated with subcontractors with respect to ongoing projects, timesheets and billing
 Input weekly time sheets and monthly billing information into AS400 system
 Prepared, copied, bound and distributed extensive client presentations and booklets
 Organized all promotional pieces into folders with a comprehensive one-page checklist
 Organized all proposals into one directory and prepared templates for ease and speed
 Organized and archived closed files and client directories to free up space on computer and file room
 Established priority sheets for work to be done for better time management
 Completed training manual for company procedures and IT instructions
 Prepared templates for partners for letters and proposals to increase efficiency and reduce time
 Conducted survey for client and organized/compiled results into spreadsheet
National Economic Research Associates, Inc., Executive Assistant (7/97 – 9/98) – Philadelphia, PA
 Reported directly to Special Consultant and handled office functions for branch office
 Prepared extensive tables in MS Word and Excel for statistical data
 Prepared and submitted expense reports for office personnel
 Coordinated travel arrangements for research analysts and Special Consultant
 Generated recurring monthly tables to monitor client costs
The Graham Company, Secretary promoted to Claims Assistant (8/93 – 7/97) – Philadelphia, PA
 Responsible for efficient administrative operation of a three-person claims unit handling the largest
number of accounts in the department
 Monitored monthly assignments to ensure their timely completion
 Assisted the Claims Consultant with client meeting preparation, prioritization of workflow, and
primarily responsible for the insurance renewal process of 43 commercial accounts
 Responsible for obtaining and tracking of numerous on-line carrier systems
 Developed secretarial training guide and trained two secretaries for the department
 Tracked client reserves and compared monthly for increase/decrease of reserve and follow up on
claims as needed with insurance company
 Established checklist for renewal information which was adopted by department.
 Prepared training instructions for pulling of on-line insurance company loss runs for departmental use
 Promoted from secretary to claim’s assistant with increased job responsibility
 Established training procedure for secretaries and trained secretary for our unit and other unit
 Assisted secretary with prioritization, flow of work and follow up to client requests
The Rubenstein Company, Administrative Assistant (8/90 – 7/93) – Philadelphia, PA
 Assisted Property Manager and Director of Leasing in all phases of work
 Gathered information from tenants in order to compile monthly sales figures
 Coded, organized and entered data related to Gift Certificate Program
 Updated monthly apartment vacancies, mall kiosk rents and common area billing charts
 Typed leases, contracts and related correspondence

4.  Created tables, brochures and newsletters for mall marketing
REFERENCES UPON REQUEST