Suzanne Adema is applying for an administrative position in South Auckland. She has over 20 years of experience in office management, accounts payable/receivable, and personal assistant roles. She has strong computer skills, including Microsoft Office, MYOB, and various payroll software. She is reliable, hard-working, and focused on customer service.

1. Suzanne Adema
PO Box 72093
Papakura 2244
Auckland
New Zealand
(09 294 7073 or 027 270 5353
suziadema@gmail.com
I am a woman who likes to work. I am mature, honest and reliable. I can
Investigate, liaise, create order, and efficient resolution of any problems you might have
in your office. I can administer, process and prepare accounts receivable, insurance,
contracts, stationery and mail. I have worked in Management for over ten years.
I have a methodical mind with problem solving skills. I know how to run an
Office. I can receive and process all information, administer help and assist in your
office. I am customer services focused, with advanced skills in relationship building. I
am a networker. I am trustworthy and someone you can count on.
I have an analytical thinking style. I get the job done. I am able to work, independently
and/or as a member of your team. I have the drive and determination to successfully
complete the job at hand. I have a current Driver's Licence for Class 1, my own reliable
transport and I am a non-smoker.
OBJECTIVE
My objective is an administrative position in your business in South Auckland.
COMPUTER SKILLS
Computer literate with a high experience in the following packages:
Office
XP
Word, Excel, Access, Power Point
MYOB
Corel Word Perfect 8
Ace Payroll
Access Data Base/s
Outlook
Med-Tech 32
LANGUAGE
English written and spoken

2. OTHER SKILLS
Payroll and Cashbook
Word Processing
Stenography
Dictaphone
Calculator
Accounts Payable
Accounts Receivable
Trial Balance
Stock Control
PAYE
GST
MS Money
MYOB
Ace Payroll
EXO
PERSONAL ATTRIBUTES
Self-motivated
Analytical thinking style
Technical
Good Time Management skills
Multitasker
Stamina, drive & determination
Networker
Organizational skills
High standard of quality
Entrepreneurial
Multi-strand thinking/Strategic focus
Supervision skills in public relations
Diplomacy and negotiation
Coaching, motivation and/or mediation
Hardworking
Punctual
Reliable
Quick learner
Detail conscious
Prepared to 'get the job done'
Even tempered
Friendly
Customer Services orientated
Detective
Team orientated approach
Trustworthy, honesty & integrity
Detail conscious

3. WORK HISTORY
ADEMAZO (Agency)
December 2009 to January 2015
PA/Office Administrator/ Girl Friday / Sole Charge / Accounts payable
ALL DRAINS
Office Manager – 2010
 Drafting of quotations.
 Setting up of Accounts Payable.
 Reconciling accounts.
 Checking details of goods supplied,
work carried out, and hours submitted by the staff.
 Checking phone accounts
 Checking petrol accounts for each vehicle.
 Making sure all vehicles are roadworthy at all times.
 Making sure that all insurances are up to date.
 Drafting of Tenders.
 Preparation of advertising.
 On call when required.
ACTIVE REHAB EQUIPMENT & REHAB RENTAL
Accounts Payable – 2012 under Rachel Bishop.
o Setting up accounts payable, enter payments into Exo for overnight
payments.
o Code and enter payable invoices
o Follow up queries on payable invoices either with staff or the provider.
o Follow up any payments that should have been made but were not.
o Filing invoices when paid.
o Make COD or 7 day invoices.
o Advise CEO by email when payments are to be authorised.
o Assist Purchasing Officer with invoicing where required.
o Create Purchase Orders for non-stock purchases.
o Successful negotiation of the prompt payment of outstanding accounts.
o Keying in accounts into the system.
o Learning and use of EXO.
o Getting the backlog of accounts keyed in and submitted for payment.
o Checking with the insurance company that all vehicles were insured
correctly.
o Checking on other insurance policies.
o Checking of all external carriers’ invoices for accuracy.
o Checking on shipments from abroad and chasing up delivery of goods
when required. Liaising with inwards manager.
o Fleet management & costings.
o Checking on Health & Safety requirements, work safely area of concern,
and ensure that employees work in a safe environment.
o Reconciling accounts.
o Debt collection.
o Set up of all vehicle costings – based on insurance, registration, RUC, toll
road administration and other costings.
o Correspondence with insurance company, nursing homes, hospitals, etc.
regarding accounts payable and equipment supplied.

4. o Searching for invoices for end of year accounts within the business
premises.
o Attend weekly Administration Team Meeting. (prior to work)
o Compare suppliers statement totals with company totals an sort out any
discrepancies.
o File Statements with invoices and realease invoices for payment.
o Create 20th payments using the batch processor in Exonet and uploading to
Westpac for authorisation.
o Create Reports as requested by the Financial Controller.
o Provide input to budgetary & business planning meetings.
o Typing, filing and other se
o Secretarial services as required.
o Assist Purchasing Officer and Finance Officer to create systems for the
Payables Section.
THE TOTAL SAVER
Office Administrator – 2014
 Telemarketing/making appointments in Auckland with various businesses.
Searching for contact details & phone numbers for the
relevant contact person within the business and compiling a data base of
people contacted and the results.
 Compiling a database using Cascade maps containing various area’s on
the North Island and then searching for further contact details.
 Diary and weekly planning for both businesses.
SKILLS UPDATE TRAINING INSTITUTE
March 2003 to December 2008
Personal Assistant/Executive Secretary/Accounts payable
Working solely with the Director.
 Maintain a diary for the DOE and OM.
 Undertake a range of administrative duties often of a highly confidential or
sensitive nature.
 Screen telephone calls, mail and visitors.
 Log visitors into the Branch.
 Inward and outward mail.
 Accurate record keeping.
 Liaise with Branch Managers, Quality Assurance Managers and staff members.
 Collate and distribute internal reports.
 Maintain customer data base.
 Track staff members’ movements.
 Take and type minutes of meetings.
 Receive and action requests from branches for stationery & other consumables.
 Enter & receipt purchase order numbers as required.
 Prepare promotional material.
 Maintain the Company Asset Register.
 Arrange vehicle insurance.
 Support with accounts payable. Write and mail cheques as directed. Query
Accounts payable costings with various businesses.
 Action routine matters in absence of DOE and OM.
 Organize meetings, conferences, workshops, as required, including catering,
equipment, etc.

5.  Other tasks as required by Management.
 Field Customer service & new clients, enquires, etc.
 Communicate with sub-Contractors,
 Checking credit notes.
 Reconciliation of accounts for all suppliers.
 Checking Fleet vehicle costings, petrol accounts; registration, etc.
Advertisements preparation and submission for all Branches.
 Achievement of quality standards set by the Company.
 Order all stationery and monitoring all costs of stationery.
 Negotiation of costs of stationery.
 Monitoring contacts for all copiers, copying costs, electrical and telephone costs
per telephone, internet, cell phone, and Branch costs.
 Formulating ways to cut costs when required.
 Checking on power usage monthly, as well as water usage.
 Checking out security call-outs, monitoring insurance claims, staff concerns and
student concerns.
 Preparation of accounts for end of year accounts.
 Setting up cleaning contracts and checking if work carried out was satisfactory.
 Setting up gardening contractors and checking if work carried out was
satisfactory.
 Getting quotations and organizing carpet layers, carpet cleaners, and see that all
work carried out was done correctly.
 Organizing the collection of all company bins by Waste Management &
document disposal, and all cleaning, sanitary services and that no overcharging
was carried out.
 Detective work in obtaining information required.
 Detective work online for the formatting of the relevant information required.
 Receive & action course enquiries.
 Take & pass on messages for Tutors and students.
 Direct students to external support agencies.
 Assist with recruitment, student workplace learning & outcomes.
 Set up Hotmail accounts for students.
4AM SECURITY / AXIS SECURITY
January 2002 to November 2002
Office Administrator –
 Liaise with sales people and technicians, and customer queries.
 Making appointments; customer service;
 Carry out credit checks with Baycorp;
 Investigation of complaints;
 Investigation of call outs.
 Communication with subcontractors,
 Support with Accounts payable, Accounts Receivable, etc.
 Support sales staff with checking to make sure of correct paperwork/application
forms.
 Creating invoices based on work carried out and system installed.
 Checking credit notes.
 Debt collection.

6. GENESIS HOMES
August 2001 to December 2001
Administrator and Show home Hostess
 Communicating with prospective customers,
 Showing clients around the show homes;
 Communicating the quality of work;
 Operating as part of a team,
 Obtaining customer contact details,
 Showing customer service when following up leads.
 Problem solving skills.
 Standing in for the office staff when sick or on holidays.
 Preparation of spread sheet based on information provided;
 Detective work on obtaining new leads for sales.
 Drafting advertising.
RELIABLE ROADS (1997) LIMITED
February 2000 to November 2000
Personal Assistant / Sole Charge Office
o Drafting and Preparation of quotations for road repair work.
o Accounts payable;
o Drafting and submitting advertisements to the newspapers.
o Checking AP invoices for materials and staff hours.
o Working safely and checking on Health & Safety requirements.
o Carry out Banking, collection of wages, compiling wage packets.
o Mail
LIFESTYLE FINANCIAL SERVICES GROUP
January 1999 to September 1999
Personal Assistant to an Insurance Broker Mr Gregor Mansfield
 Working solely with the Director; making appointments,
 Diary appointments,
 Following up appointments;
 Liaising with key clients,
 Preparation of yearly accounts for each customer based on their port folios.
 Moving of offices from Mt Eden to Parnell and setting up new premises.
 Liaise with insurance companies.
 Accounts
COPELAND FITZPATRICK, SOLICITORS & BARRISTERS
September 1999 to January 2000.
Legal Secretary (3 month Contract only)
 Returning to the Legal work force in NZ – with legal UK experience.
 Preparation of legal documents.
 Preparation of collection of legal documents for delivery.
 Some work at the Courthouse.
 Copying of legal documents.
 Proof reading of legal documents.
 Dictaphone typing of legal documents.

7. PRUDENTIAL RETIREMENT PLANNING (now Colonial Mutual)
March 1998 to December 1998
Accounts Manager/ Superannuation to Mr Martin Stubbing
 Healthcare and Superannuation sales;
 Customer service with use of appointments already made.
 Travel in North Island to appointments.
 Map reading skills to find and combined appointments made.
 Checking sales forms for errors made by sales staff.
 Insurance Companies to obtain necessary information.
MEDILINK NEW ZEALAND
December 1997 to March 1998
PA/Office Manager To Dr E K Thornton
Working on a one-to-one basis with a Medical Assessor/MD
 Receiving and processing all claims.
 Investigation into Claims made.
 Learning medical terminology, medical confidentiality, Privacy Act & informed
consent.
 Use of a specialized data base, data input & analysis & producing statistics.
 Healthcare costing investigation time allocated to each operation;
 Searching for ways in which to cut costings.
 Ordering stationery and checking stationary accounts.
 Obtaining relevant information and processing invoices for Claims.
 Keying in a new data base when the old one was “lost” due to a viral infection;
 Realization of the absolute need for an exceptionally good external backup for all
files.
 Writing letters to the clients.
REFERENCES:
Mr Farzbod Taefi
Director
Skills Update Training Institute
Ph 021 740 791
Mrs Elizabeth Smith
Quality Assurance
Skills Update Training Institute
Ph 021 280 8141
Mr Thor Adema
AT Landscaping
Ph 021 1497 527
Mr Andrew & Mrs Wendy Greaves
Directors
The Total Saver
Ph (09) 294 9095
Mr Phillip Cooksen
Director

8. All Drains
Ph (09) 276 0319