Cristina Allen has over 15 years of experience in administrative and customer service roles. She has strong skills in Microsoft Office, data entry, record keeping, and customer service. Her most recent role is as an Administrative Assistant at Gilbert Schools, where she maintains processes and interacts with students.
Driven Executive Assistant adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency and achieve organizational objectives. Administrative professional possessing a strong desire to learn and grow professionally. Proficient in MS Office. Persuasive speaker and negotiator. Personal Trainer skilled at motivating and coaching clients to meet personal health and fitness goals. Excellent interpersonal and time management skills.
A dedicated, results-oriented business professional that is capable of managing multiple projects at once. Great ability to communicate clearly and concisely. Great ability to establish and maintain effective relationships with clients, employees and management. Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business. Expertise in handling escalated situations. Resolve complaints and concerns at first point of contact. Great listening skills, very dependable, reliable and organized. Works well independently, or as part of a team and always lead by example: excellent team leadership and supervision skills.
1. 12/2013 to Current
Gilbert, az
02/2008 to 07/2008
Morgan Hill, CA
CRISTINA ALLEN
Summary
Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and
following through to achieve project goals. Seeking a role of increased responsibility and authority. Motivated and
successful at managing customs compliance, inventory control, customer service and transportation logistics. Excellent
problem solving and interpersonal skills. Adept at managing multiple projects with ease using expert time management
methods. Administrative who answers a high volume of incoming calls while handling in-person inquiries from clients
and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
Microsoft Office proficiency
Excel spreadsheets
Meticulous attention to detail
Self-directed
Time management
Professional and mature
Strong problem solver
Report writing
Results-oriented
Resourceful
Dedicated team player
Strong interpersonal skills
Mail management
Meeting planning
Schedule management
Self-starter
Accomplishments
Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.Successfully
planned and executed corporate meetings, lunches and special events for groups of 10 employees. Provided required
weekly,monthly and quarterly reports and client track records. Researched, calmed and rapidly resolved client conflicts to
prevent loss of key accounts. Consistently generated additional revenue through skilled sales techniques. Greeted
customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding
store operations, product, promotions and orders. Assisted in the managing of the company database and verified, edited
and modified members' information. Operated computers programmed with accounting software to record, store, and
analyze information. Investigated and analyzed client complaints to identify and resolve issues. Demonstrated
proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment. Answered multiple phone
lines, transferred calls to corresponding departments, filed patient records and billed accordingly. Handled customers
effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to
maximize efficiency.
Experience
Administrative Assistant/Food Service/ Workroom
Gilbert Schools
Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Promoted good
behaviors by using the positive reinforcement method. Applied the positive reinforcement method to redirect negative
behaviors.Encouraged students to be understanding of and helpful to others. Physically and verbally interacted with
students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.
Administered minor first aid to injured students.Applied the positive reinforcement method to redirect negative behaviors.
Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
Receptionist
Anaerobe Systems
Updated customer accounts and information on a daily basis. Managed incoming and outgoing calls for busy office.
Standardized department filing system to increase efficiency. Communicated with customers via phone, email and in
1364 S Sunnyvale, Mesa, AZ 85206 | H: 4807295202 | cristina071105@yahoo.com
2. 07/2008 to 12/2011
San Jose, Ca
2016
Tempe, AZ, US
1998
Turlock, CA, US
person to obtain payments on outstanding accounts. Maintained the front desk and reception area in a neat and
organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and
handled all incoming and outgoing correspondence. Received and screened a high volume of internal and external
communications, including email and mail.
Logistic Coordinator
Benchmark Environmental
Planned travel arrangements for five executives and staff. Managed the receptionist area, including greeting visitors and
responding to telephone and in-person requests for information. Manged electronic file systems and maintained
electronic and paper files.Served as central point of contact for all outside vendors needing to gain access to the
building. Planned meetings and prepared conference rooms.Wrote reports and correspondence from dictation and
handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and
handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports and
scanned documents. Managed the day-to-day calendar for the company's technicians. Properly routed agreements,
contracts and invoices through the signature process. Received and screened a high volume of internal and external
communications, including email and mail. Managed daily office operations and maintenance of equipment. Accurately
recorded and reported test results according to established procedures. Developed and maintained positive customer
relationships through effective communication. Created detailed reports summarizing data collected in the laboratory for
the research and development, regulatory affairs and marketing teams. Scheduled clinical lab technicians to maintain
efficient work flow. Successfully managed the activities of four team members in multiple locations. Improved service
quality and increased sales by developing a strong knowledge of company's products and services. Provided a high level
of product and leadership support to representatives and clients. Effectively communicated with team members to
maintain clearly defined expectations. Resolved customer questions, issues and complaints. Implemented a consultative
selling approach on all inbound calls. Contacted new and existing customers to discuss how their needs could be met
with specific products and services. Quoted prices, credit terms and other bid specifications. Negotiated prices, terms of
sales and service agreements. Reviewed new customer orders and requests and manually entered data into a
centralized database. Manually created shipments, assigned carriers and dispatched shipments. Forwarded client-
related quality and service issues to the appropriate manager for resolution. Communicated all emergencies, delays due
to weather and carrier schedule changes to customers and supervisors. Coordinated rush orders and order changes.
Built partnerships with local organizations to increase company offerings and improve services.
Education
Cosmetology License: Cosmetology
International Hair Design
Cosmetology training,Coursework in Business and Management,Nail Technician training
High School Diploma: Dilopma
Roselawn High School
References
Amie Niccolis, Agriculture Teacher
Desert Ridge High School
Office: (480) 275-9888
(current supervisor)
Tammy Farris, Lunch Room Manger
South Valley Jr High
Office: (480) 213-9788
(former manger)
Bryan Buller, Owner
Benchmark Environmental
Office: (408) 640-6284
(former CEO)
