Zainab Kents has over 20 years of experience in administrative roles. She is currently an Administrative Associate for Marc Jacobs, where her responsibilities include responding to customer inquiries, maintaining inventory records, and processing orders. Previously, she held administrative assistant roles at the State Corporation Commission and Cambridge Securities, among other employers. She has strong skills in Microsoft Office, accounting software, and communication.

1. Zainab Kents zaivick@yahoo.com
64 Norwood St, Newark NJ 07106 h: (862) 237-9910;c: (804) 319-5523
Innovative and highly professional, with a demonstrated track record of consistently meeting time-critical deadlines
through effective planning and direction administrative functions.Trusted advisor, liaison, and assistant with the
ability to motivate, energize, and lead to guarantee successfuloutcomes.
PROFESSIONAL EXPERIENCE:
Marc Jacobs, Carteret, NJ 2013/present
Administrative Associate to Director
 Respond to customer email inquiries
 Create, update, and monitor customer SRO’s
 Procure replacement handbags
 Order and maintain parts inventory
 Create pick tickets for outgoing SRO’s
 Prepare retail credit memos
Charge expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries
Enter in-season orders
 Develop reports, excel programming, and analysis templates to support allocation and planning team
Maintains records by scanning and filing documents.
Accomplishes accounting and organization mission by completing related results as needed
Shipping and Receiving
State Corporation Commission, Richmond, VA 2006/2013
Administrative Assistant for the Director of Information Resources
 Provided administrative support to the Information Resources Division
 Provided back-up support to the Senior Information Resources Specialist in Media Relations
 Scheduled appointments and conference rooms
 Provided administrative support to the Information Resources division
 Oversaw and carried-out projects and activities related to the division
 Implemented and maintained media database for all news releases
 Supplies and services procurement
 Compiled information to be included in weekly report
 Supported Information Resources handling heavy phone inquiries
 Created and maintained General Assembly and media key contacts lists for departmental use
 Handled heavy phone inquiries
 Maintained filing systemand reference library
Contract Assignment
Administrative/CustomerService/Collections 2004/2006
 Implemented and maintained spreadsheet for export clients
 Tracked and responded to notifications from clients
 Implemented and maintained database input documentation
 Processed and maintained expense reports
 Maintained communications archive by posting e-mails to export and import clients
 Data entry and customer relation
 Updated client information
 Answered high volume of incoming calls
 Responsible for keeping track of overdue accounts
 Collected payments

2.  Located and notified customers of delinquent accounts
 Utilized complex accounting software to process billing
 Contacted post office, telephone companies, and credit bureaus to obtain new address
 Reviewed terms of sale, service, or credit contract with the customer
Assisted customers with their bills
 Troubleshooting problems
 Set customers up with new/added services
Cambridge Securities, Inc. - New York, NY 2002/2004
Administrative Operations Manager
 Utilized payroll systemto maintain employee hours
 Scheduled and assigned present and new officer schedules
 Handled heavy phone inquiries
 Ensured security officers on duty
 Handled maintenance request from tenants
 Processed and maintained reports on officers
 Preparation, processing and auditing of expense reports
Developed and managed relationships with key decision-makers
Sky Advertising – New York, NY 1998/2002
Administrative Assistant/Billing Managerfor VP of Finance
 Developed and managed relationships with key decision-makers
 Approved daily attendance or timesheets for subordinates
 Implemented and maintained invoices for clients
 Prepared, processed and adjusted weekly invoices
 Prepared and maintained spreadsheets forclient viewing
 Processed and maintained auditing of expense reports
 Utilized complex accounting software to process billing
 Assisted with recruiting and interviewing potential employees
 Calendar management meeting coordination for VP of Finance
 Re-organized filing system,and ordered office supplies
Veterans Administration Outpatient Clinic – Brooklyn, NY 1991/1998
Administrative Assistant
 Organized and maintained the filing system
 Took and prepared minutes
 Provided administrative support for social workers
 Handled heavy phone inquiries
 Coordinated and prepared meetings, conference calls
 Ordered and maintained office supplies and services procurement
 Prepared, processed,and maintained auditing of expense reports
 Supervised several volunteers to strengthen and extend social work programs
EDUCATION:
Bachelor of Science in Business/EBusiness from University of Phoenix – Phoenix, Arizona
Graduation Date: 2011
University of Phoenix – Phoenix, Arizona – (Online)
Major: Masters of Business Administration/Human Resources Management
Graduation Date: 2013
University of Phoenix – Phoenix, Arizona – (Online)

3. SKILLS:
Proficient in WordPerfect, MS Word, MS Excel, MS Access,MS PowerPoint, Outlook, Lotus Notes, Real
World Accounting software, QuickBooks, SAP, GroupWise, Cisco IP Phone, BlueCherry, Citrix
Applications, Office 365 Sharepoint, Taxact (5 yrs personal/associate preparer), Attention to Detail,
Thoroughness,Organization, Analyzing Information, Data Entry Skills, Typing (70 WPM)