Valeria Bernal is a bilingual retail management professional seeking a challenging management position. She has over 5 years of experience in retail store operations including team building, training, shrink reduction, customer service, and visual merchandising. Currently she is a manager at Tilly's where she oversees daily operations, recruiting, training, and ensuring the store meets financial goals. Previously she managed operations at PACSUN focusing on paperwork, training staff, merchandising, and customer satisfaction.

1. Valeria Bernal
| 786.558.6411 | valerieburnal@gmail.com |1201 SW 128 terr. Pembroke Pines, FL 33027 |
Summary
Motivated, born leader. Seeking a challenging management position. With a comprehensive
background in all aspects of retail operations. With my enthusiastic and outgoing attitude I am
proficient at building positive relationships with new and existing customers by offering superior
customer service.
Skills
Fluent in both English and Spanish. Retail store operations. Team building and training. Time
management. Traffic analysis. Shrink reduction. Creating connections with everyday customers.
Work Experience
Tilly’s
October 2012 – Current | Miami, FL
 Complied with daily operations. Worked directly with Store manager. Communicated
with middle and upper management. Recruiting. Training. Shrink Reduction. Maintaining
visual standards. Supervised and directed all merchandise and shipment processing.
Created and managed scheduling. Recruiting. Responsible for knowing QTD and YTD
numbers.
PACSUN
December 2014- March 2015
 In charge of operations, purging quarter to date and year to date paperwork. Trained
members of the team operations. Stocked and replenished merchandise according to store
merchandising layouts. Ensure store compliance with all company P&P. Maintaining
high levels of customer satisfaction.
References Available Upon Request