Jose R Baez has over 10 years of experience in retail management, including as a store manager and assistant manager. He has a strong track record of reducing shrinkage rates through new loss prevention methods. Baez is skilled in all aspects of store operations such as inventory management, cash handling, recruiting, and customer service. He has experience supervising teams, conducting meetings, and addressing customer complaints. Baez holds an Associate of Occupational Studies Degree in Business Management.

1. 01/2013 to Current
NewYork, NY
11/2008 to 12/2012
NewYork, NY
JOSE R BAEZ
Summary
Hardworking retail management professional versed in all aspects of running a high-end store, including
opening and closing procedures, banking, merchandising and recruiting.
Strong organization skills, able to prioritize work flow, multitasking, team leader, ability to work in stressful and
rapidly changing environments, excellent communication and customer service skills
Highlights
Retail inventory management
Accurate cash handling
Store operations
Recruiting and interviewing
Reliable
Sales professional
Conflict resolution skills
Outstanding communication skills
Accomplishments
Developed and implemented new loss prevention methods which resulted in a 20% reduction in shrinkage rates.
Experience
Store Manager
Madrag/10Spot
Delivered excellent customer service by greeting and assisting each customer.
Stocked and restocked inventory when shipments were received.
Reorganized the sales floor to meet company demands.
Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
Determined staff promotions and demotions, and terminated employees when necessary.
Completed weekly schedules according to payroll policies.
Trained all new managers on store procedures and policies.
Maintained daily record of all transactions.
Trained staff to deliver outstanding customer service.
Worked closely with the district manager to formulate and build the store brand.
Contributed to merchandising ideas at team sale meetings.
Addressed and corrected sales staff communication issues in a tactful and effective manner.
Responsible for hiring, training, and development of employees.
Displayed the appropriate signage for products and sales promotions.
Arranged items in favorable positions and areas of the store for optimal sales.
Printed various labels and tags for all merchandise.
Managed team of 11 people.
conducted weekly meetings with the management team and monthly meetings with entire staff.
Addressed customer inquiries and resolved complaints.
Assistant Manager
Inspire Inc
Responsible for opening and closing the store.
Maintained and organized merchandise on the selling floor.
Prepared inventory reports and invoices.
Entered and reviewed merchandise accuracy in the system.
Trained and motivated new staff members.
766 E 179th Street, Bronx, New York 10460 | H: (347)-577-0378 | C: (646)-415-0924 | Joser.baez@yahoo.com

2. 04/2008 to 10/2008
Bronx, NY
06/2006 to 11/2007
NewYork, NY
June 2013
NewYork, NY
Assisted other colleagues in all cash register responsibilities including balancing, handling customer
purchases, and handled cash register.
Handled POS data entry.
Responsible for helping in merchandising.
Supervised and inspired employees.
Prepared daily sales reports and bank deposits.
Supervise all customer services.
Handled the pay roll.
Done other duties as assigned.
Driver
Reynoso Maintenances
Operated all vehicles in efficient and safe manner as per the route, procedures and policies.
Supervised heavy equipment and maintained truck.
Carried deliveries and verified the loading and unloading of the truck.
Various other duties as assigned.
General Constructions Assistant
E&C Management Inc
Assisted general construction;.
Handled Demolition, Plumbing, Drywall, Plaster and Paint, Electricity and Carpentry.
Education
Associate of Occupational Studies Degree: Business Management
Professional Business College