Cynthia Celand is seeking a retail management position where she can utilize her 10 years of experience as a sales manager. She has a background in fashion design and has held various retail management roles over the past 15 years, including store manager positions at Children's Place, United Colors of Benetton, ALDO, and Nine West. She is proficient in team management, customer service, and Microsoft Office.

1. CYNTHIA CELAND
7400 NW 85th Court Apt. 103 Tamarac, FL 33321
954-586-4593
c.celand@yahoo.com
OBJECTIVE
To secure a position and work as a member of an organization that will fully embrace my
sincere career path in retail management where I can utilize my ten years of experience as a
sales manager and contribute management/leadership and interpersonal skills to the benefit of
the company.
EDUCATION
Fashion Institute of Technology New York, NY
Fashion Design, Fall/Spring 2000
EXPERIENCE
A&E Italian Tiles Hallandale Beach, FL
October 2015 – Present
Front Office Manager
 Produce information by transcribing, formatting, inputting, editing, retrieving, copying,
and transmitting text, data, and graphics
 Organize work by reading and routing correspondence; collecting information; initiating
telecommunications
 Maintain department schedule by maintaining calendars for department personnel;
arranging meetings, conferences, teleconferences, and travel
 Complete requests by greeting customers, in person or on the telephone; answering or
referring inquiries
 Maintain customer confidence and protect operations by keeping information confidential
 Prepare reports by collecting information
 Opening and Closing sales
Children’s Place Newark, NJ
2008 – 2009
Store Manager
 Supervised and trained sale associates
 Generated high sales for the store in compliance with the company's procedures
and guidelines
 Interacted with customers and provided quality customer service
 Assisted in preparing inventory for the sales floor and ensured timely delivery of new
merchandise
 Merchandised the selling floor to top visual standards
 Reduced the current-year staff turnover
 Effectively increased the CSE (client service evaluation)
 Reduced retail loss/shrinkage

2. United Colors of Benetton New York, NY
April 2003 - Feb 2008
Store Manager
 Recruited and conducted Interviews for new hire candidates
 Reported daily sales activities, produced payroll, scheduling and weekly team
performance sheet
 Supervised and trained sale associates
 Generated high sales for the store in compliance with the company's procedures and
guidelines
 Contacted clients via telephone about promotions and new merchandise
 Assisted in preparing inventory for the sales floor and ensured timely delivery of
merchandise
 Merchandised the selling floor to top visual standards
 Reduced the current-year staff turnover from 129%-62%
 Effectively increased the CSE (client service evaluation) from a 46% to 87% average
 Reduced retail loss/shrinkage from 7% to 3%
La Chateau New York, NY
May 2001 – December 2002
Sales Associate
 Assisted Store Manager with store to store transfers, loss prevention procedures and all
other store operations
 Supervised, trained and developed probationary staff in customer service and sales
 Assisted in sales floor flips and merchandising sections
 Responsibilities included serving customers courteously, accurately, and quickly
ALDO New York, NY
September 2000 – January 2001
Assistant Manager
 Directed and supervised sales floor activities
 Ensured that inventory was sufficient to maximize profitability for the store
 Implemented events to increase productivity
 Trained and developed staff to achieve the highest productivity
 Responsible for preparing payroll and scheduling
Nine West New York, NY
September 1999 – September 2000
Assistant Manager
 Responsible for handling merchandise and inventory control
 Prepared accounting for all store funds and paperwork
 Delegated various tasks to employees
 Assisted clients with store merchandise and answered questions regarding current
fashion trends
 Created a positive working environment
 Assisted in making Nine West the model store.
SUMMARY OF SKILLS
Team Management, Analytical, Interpersonal & Organizational Skills, Customer Service Skills,
Microsoft Office