Wendy Smith is an experienced assistant manager and office manager/cashier seeking a new position. She has over 24 years of retail experience, including 10 years in management. She is detail-oriented, reliable, and excels at tasks like inventory control, employee scheduling, cash handling, and customer service. She has supervised over 50 employees in her current role as Assistant Manager at Main Street Market for the past 19 years.

1. Wendy Smith
2908 S Nebo Rd. Yorktown IN 47396
wenmark23@comcast.net
(765)702-4880
Summary
Assistant manager who is outgoing, detail oriented, enjoys working with others, and leads by
example. I have over 24 years of retail experience, with 10 years management experience.
Also worked as a bookkeeper and cashier, I worked hard to advance into management position.
I am loyal, honest, and provide excellent customer service. Strive to build long lasting
relationships with my customers as well as employees. Excellent at multi-tasking, meeting
deadlines, and expectations.
Highlights
 Inventory control process
 Employee Scheduling
 Cash handling accuracy
 Banking and financial background
 Organized
 Time management
 Detail oriented
 Multitasking
 Strong communication skills
 Personal training and development
 Store opening and closing procedures
 Store operations
 Exceptional leader
 Conflict resolution skills
 Team oriented
 Recruiting and interviewing
 Reliable
 Excellent typing skills
Accomplishments
Certified food safety handler

2. Supervision
Supervised over 50 employees
Experience
Assistant Manager
2003-Present
Main Street market. Delivered excellent customer service by greeting and assisting each
customer. Addressed customer inquiries, and resolved complaints. Stocked, ordered and
restocked merchandise. Reorganize sales floor to meet company demands. Directed and
supervised employees engaged in sales. Inventory taking and reconciling cash. Determined
staff promotions, and demotions, terminated employees when necessary. Completed weekly
schedules according to payroll policies. Trained staff to deliver excellent customer service.
Office Manager/Cashier
1989-2003
Answered customers questions, addressed problems and complaints in person and via the
phone. Opened and closed store which included cash drawers and making bank deposits.
Assisted customers in finding products and had knowledge of products. Build and maintained
effective relationships with peers and upper management. Marked clearance products, and
updated with current tags. Unloaded trucks, stocked shelves. Reconciled store cash sheets,
processed timecards. Accounts receivables and payables.
Education
1991-2003
Ball State University, Muncie IN. Accounting, business classes. No degree obtained
1991
Graduate Delta High School, Muncie IN.