This document provides a summary of Susan Vega's qualifications, areas of expertise, and professional experience. She has over 10 years of experience in business environments, with expertise in customer service, administrative processes, and continuous process improvement. Her professional experience includes roles as a Store Manager, Assistant Manager, and Administrative Assistant for various retail and property management companies in Miami, Florida.

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Susan Vega
19220 SW 120th Avenue,
Miami, FL 33177
Tel: (786) 288-9892
Email: susanv08@gmail.com
SUMMARY OF QUALIFICATIONS
Highly personable professional with diversified experience in business environments. Expert in
resolving escalated issues and diffusing sensitive situations. Excellent communicator; instructed and
motivated colleagues; displaying compassion and empathy. Good relationship builder across all levels
of the organization. Able to multi-task and efficiently prioritize work.
AREAS OF EXPERTISE
Continuous Process Improvement Effective Communicator/ Presenter
Administrative Processes and Support Customer Service
PROFESSIONAL EXPERIENCE
Melissa Loves Miami Miami, FL Sept 2015 - Present
Store Manager
Fully accountable for all the operational activity in the store,and providing clear leadership to the teamand
leading by example in all areas of the business.Working hard to ensure that all store and company sales targets,
operations goals and policiesare met.
 Ensure customer service is of the highest standards at all times
 Deliver accurate and informational data to corporate every night.
 Increasing sales and analyzing how to improve business.
 Motivate all associates with sales and train them to understand policy requirements.
 Process Shipment accurately and efficiently on time.
 Formulates pricing policies by reviewing merchandising activities; determining additional needed sales
promotion; authorizing clearance sales; studying trends.
 Planning events and promotions for the store.
 Interviewing and recruiting new staff
 Organizing staff training and development.
 Implementing and controlling store procedures
 Establishing, managing and regularly reviewing the store grading systems to ensure optimum stock levels
 Using excelworksheet to record sales figures, for data analysis and forward planning
G by Guess , Miami, FL Aug 2013 –Sept 2015
Assistant Manager
Provide With Excellent managerial skills to the company in delivering thoroughly expectations and goals for
store results and revenues. Training in keeping policy in standards with new associates. In charge of the loss
prevention for all associates and train to be aware of theft occurrences,while serving outstanding customer
service to all customers.

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 Train all new associates with awareness in LP issues
 Deliver accurate and informational data to DM every night.
 Increasing sales by percentage to LY and analyzing how to improve business.
 Motivate all associates with sales and train them to understand policy requirements.
 Process Shipment accurately and efficiently on time.
 Floor set’s of merchandise and promo updates.
Majestic Properties, Miami, FL Feb 2013 - Aug 2013
Administrative Assistant
Provide administrative support for programareas and support functions includes supervising an administrative
unit and supervised assigned staff of administrative technicians in performing duties involving the processing of
applications forvarious types of permits or licenses, maintaining variousrecords, preparing correspondence or
other materials, and similar activities, faxed contracts and helped with potential customers on the MLS if needed.
 Completed operational requirements by scheduling and assigning administrative projects; expediting
work results.
 Resolved administrative problems by coordinating preparation of reports, analyzing data,and identifying
solutions.
 Ensured operation of equipment by completing preventive maintenance requirements; calling for repairs;
maintaining equipment inventories; evaluating new equipment and techniques.
 Maintained supplies inventory by checking stock to determine inventory level; anticipating needed
supplies; placing and expediting orders for supplies; verifying receipt of supplies.
ALDO Shoes Store, Miami, FL Sept 2006 - Oct 2008
Assistant Manager
Trained store staff by reviewing and revising orientation to products and sales training materials;
delivering training sessions; reviewing staff job results and learning needs with retail store
manager; developing and implementing new product training.
 Recruited and trained 10 people of sales materials and store expectations.
 Increased sales by 30% by demonstrating merchandise and products to customers.
 Prepared sales and customer relations reports by analyzing and categorizing sales information; identifying
and investigating customer complaints and service suggestions.
 Maintained a safe and clean store environment by developing and publishing evacuation routes;
determining and documenting locations of potentially dangerous materials and chemicals.
EDUCATION
Florida International University, College of Journalism and Mass Communication
Bachelors of Criminal Justice Graduating 2015
Minor: Liberal Studies
Miami Dade College, Department of Social Sciences and Psychology
Associates of Arts in Psychology 2010
Proficient: Computer Literate (Word 2003, Excel, PowerPoint)
Proficient: Spanish
Business Correspondence: Excellent typing skills 45 WPM

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